Vodafone has the worst customer support and logistics team and I say this being a Vodafone customer. It has been 2 months and after 30+ emails and calls I still stand where I started with no solution. 1. Vodafone customer support team cannot read and understand emails and they will continue to write templated responses or simply call any number they see written in the email. I emailed the customer support team the name and contact details of the delivery person from Vodafone and the customer support staff called the delivery person's number to discuss the issue with me. 2. Their app and website advertises "contactless sim delivery" but their customer support team says that is wrong information and they are updating. It has been 2 months and I still see contactless sim delivery option. Vodafone employees don't even know their products and will cheat you with wrong and false information. I have given the sim number, order number and every details possible and nobody in Vodafone knows any details of my query. It has been 2 months but it seems Vodafone hasn't completed its 24-48 hour window yet. 3. You send them one issue - each reply will come from a new representative with a new reference number who will ask 24-48 hours wait time as they have sent it to follow up team and the vicious circle continues. I wonder if Vodafone even has a team or I am calling random people who don't even work for Vodafone. 4. Talking to a Vodafone representative will make you realise what unprofessionalism is. Rude, no language sense, they wil chew their food and talk. A vegetable seller is more courteous than Vodafone employees. 5. Vodafone call centre employees will scream, sleep talk and make fun when on call. You can hear all loud and crazy noises in the background. 6. You will receive calls from numbers who say are vodafone employees, they will take the details of the issues and never return with any response. I don't even know if they are vodafone employees or telecom fraud. At the end of 2 months wait, I have more than 40 emails with 50 reference numbers but no solution from any team from Vodafone. Shut your business and stop frauding customers.