Really poor customer service from them. Ordered a fire pit Sunday afternoon on a next day service. Expecting delivery Tuesday (next working day), it never arrived. Today is Wednesday and still no idea when its arriving; my parcel hasnt yet made it to the local depot, let alone out for delivery. The product is required as a birthday present which now looks like it will be now be late. VonHaus (Peter) quite obstructive with their response. Finding their telephone number on their website is difficult and dont show it in the "contact us tab"; just email addresses. This should have set alarms bells ringing but didnt twig at point of order, thats always a big sign of poor service. Wont be using them again.