“After a few email exchanges I sent my faulty hedge trimmer back for a replacement which was dealt with and a new one sent out to me the new one works great!!”
“The customer service is excellent.
I had a problem with the item I ordered, I contacted CS and they replied promptly offering a replacement. When I requested a refund instead they arranged for this to happen without quibble and sorted the refund as soon as the item was collected.
I wouldn’t hesitate to use them again.”
“I bought a BBq grill and for some reason it could not be delivered on time. I reached out to customer service and the team at VonHaus were absolutely wonderful. They took care of the delivery, cancellation, refund and kept me informed on everything during the process. I couldn't test the BBQ grill itself but I am sure it would have been wonderful as well. Highly recommended.”
“I bought a 2 person hammock for my husbands birthday & it broke. It was within the 3 year warranty so I contacted Vonhaus through their website, describing the issue & sent photos.
Less than 24hrs later & not only had I had a response to my email but a replacement was on its way to me. Excellent customer care.
Sadly, Evri failed to deliver the item so I had to contact them again. Within 2 hours another was on its way to me.
Their customer care is excellent, resolving issues very quickly, they are polite & friendly on email and I can’t recommend them highly enough.
The hammock is a fantastic product too, easy to assemble & take down for winter storage & very comfortable! The issue we had was part of the metal frame bent.”
“So customer service excellent but the actual
Gazebo ripped at the Velcro fastenings within a couple of hours of it being up on a calm day. Grand sturdy & roof fabric perfectly but not the sides. Also when pulled to highest height there is a small gap between floor & sides. Shame as lovely looking gazebo & of sides were same fabric as roof with different fastening (maybe Velcro all along?) then it would have been perfect.
They responded very promptly (at a weekend) & arranged collection with a refund very soon after collection occurred
So company gets 5* but product only a 2*
Won’t let me upload photos!”
“Ordered a 2m x 2m gazebo. Received within a few days. Came to put the gazebo up and the cover was too big by around 6" at each corner. Contacted by email on Saturday afternoon, not expecting to hear anything until Monday. Sunday morning had email asking if it was OK for a replacement to be sent. Replied back to confirm, almost immediately this was acknowledged and advised we didn't have to return the original.
Sunday evening, had confirmation it had been dispatched. Email from courier Monday, was to be delivered Monday afternoon.
I was expecting a replacement cover - no! I got a full gazebo!
This is what you call customer service. A lot better than another company I have recently returned goods to.
We are really happy with the gazebo.
Thank you!”
“I recently ordered 2 Adirondack chairs from VonHaus which arrived within a week. Unfortunately, one of them had a manufacturing fault which I reported immediately. VonHaus offered to replace the chair at no cost and the replacement was despatched to me within days. I have been very impressed with the customer service and the speed with which this problem was sorted out.”
“Made an error on my email when ordering so the company sent me tracking details to manage delivery
Product is exceptional, the best results I have had from any scurifier
Totally recommended”
“Battery charger went missing during shipping. VonHaus didn't quibble but sent out another charger straight away. Some time later the original charger also arrived. VonHaus kindly let me keep both chargers. Adrian at VonHaus has been very helpful, responding to emails immediately. I strongly recommend this company.”
“Absolutely delighted with the service I've recieved so far, bbq was slightly damaged on arrival, contacted the company straight away and they've been extremely helpful, just waiting for the replacement parts to arrive. The bbq is amazing”
