“Absolutely delighted with the service I've recieved so far, bbq was slightly damaged on arrival, contacted the company straight away and they've been extremely helpful, just waiting for the replacement parts to arrive. The bbq is amazing”
“had excellent service when I needed it from VonHaus.
It is good to know that people do care when something goes wrong
and have pride in their work and do their best to fix problems when they can.
thank you very much
from a very happy customer.”
“What an honorable company to do business with. We had a malfunction on a garden parasol which was efficiently, politely, and satisfactorily resolved within a couple of days. We had contact with the company every day politely checking in with us to see if their suggestions had resolved the issue. We would have no hesitation in using this company again and would definitely recommend to family and friends.”
“Had a problem with a battery. Contacted them and provided a video showing the fault. They replied very quickly and sorted the issue Excellent polite service”
“VonHaus customer service is exceptional, I can't praise them enough.
They were quick to respond to me, were so helpful, and it was very much appreciated.
Thank you”
“Customer service has been fantastic. The item I ordered was great (a 2 burner gas bbq), however it had a manufacturing issue. The customer service team resolved the issue swiftly offering me a full refund, replacement or discount (if i kept the item, which could still be used). I opted for a full refund and they sorted out the collection of the item via DPD.”
“They were very speedy with their reply to my query about a faulty piece of equipment I bought from them, collected without quibble and refunded as soon as the courier had picked it up”
“I accidentally ordered to an old address I no longer live at and they were very fast in helping to cancel the order despite it already being dispatched to the courier.”
“I ordered the artificial grass brush sadly it was faulty contacted customer service and replacement being sent out can't say anything bad about that service we'll done VonHaus”
“Sometimes difficult to contact by phone. Communication is not a strong point
Otherwise a very efficient and supportive supplier and products appear to be good at first sight”
“I have been gifted a VonHaus yogurt maker which is excellent. I have also purchased several sets of VonHaus glass food storage containers to replace plastic food savers. The glass is sturdy and smooth and the lids fit perfectly.
My disappointment is that one of the glass jars for the yogurt maker cracked and they do not have replacements available to purchase. I am sure I am not the only customer to have had this happen, and not to be able to purchase a replacement is frustrating.”
