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VonHaus Reviews

4.4 Rating 201 Reviews
86 %
of reviewers recommend VonHaus

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Excellent service, great prices, Extremely pleased
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Posted 1 month ago
Excellent machine brought my Astro turf back to life, also excellent customer service.
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Posted 1 month ago
Purchased the multi rotary tool. Really good quality product, at a good price, and excellent customer service.
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Posted 1 month ago
Very pleased with the product and service. A small issue with the wrong colour was quickly resolved!
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Posted 1 month ago
Excellent communications and addressed and resolved my problem expertly..
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Posted 1 month ago
had excellent service when I needed it from VonHaus. It is good to know that people do care when something goes wrong and have pride in their work and do their best to fix problems when they can. thank you very much from a very happy customer.
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Posted 1 month ago
What an honorable company to do business with. We had a malfunction on a garden parasol which was efficiently, politely, and satisfactorily resolved within a couple of days. We had contact with the company every day politely checking in with us to see if their suggestions had resolved the issue. We would have no hesitation in using this company again and would definitely recommend to family and friends.
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Posted 1 month ago
Had a problem with a battery. Contacted them and provided a video showing the fault. They replied very quickly and sorted the issue Excellent polite service
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Posted 1 month ago
VonHaus customer service is exceptional, I can't praise them enough. They were quick to respond to me, were so helpful, and it was very much appreciated. Thank you
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Posted 1 month ago
Fantastic service from order to delivery and customer service. Thank you VonHaus.
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Posted 1 month ago
Customer service has been fantastic. The item I ordered was great (a 2 burner gas bbq), however it had a manufacturing issue. The customer service team resolved the issue swiftly offering me a full refund, replacement or discount (if i kept the item, which could still be used). I opted for a full refund and they sorted out the collection of the item via DPD.
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Posted 1 month ago
They were very speedy with their reply to my query about a faulty piece of equipment I bought from them, collected without quibble and refunded as soon as the courier had picked it up
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Posted 1 month ago
I accidentally ordered to an old address I no longer live at and they were very fast in helping to cancel the order despite it already being dispatched to the courier.
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Posted 1 month ago
I ordered the artificial grass brush sadly it was faulty contacted customer service and replacement being sent out can't say anything bad about that service we'll done VonHaus
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Posted 1 month ago
Sometimes difficult to contact by phone. Communication is not a strong point Otherwise a very efficient and supportive supplier and products appear to be good at first sight
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Posted 2 months ago
I have been gifted a VonHaus yogurt maker which is excellent. I have also purchased several sets of VonHaus glass food storage containers to replace plastic food savers. The glass is sturdy and smooth and the lids fit perfectly. My disappointment is that one of the glass jars for the yogurt maker cracked and they do not have replacements available to purchase. I am sure I am not the only customer to have had this happen, and not to be able to purchase a replacement is frustrating.
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Posted 2 months ago
We bought a BBQ from VonHaus over two years ago now, which we're still very happy with. The metal tray for the coals had eroded so I contacted VonHaus to get a replacement, the customer service team were very helpful and quick to respond, and I have now purchased a new coal tray and its been sent out and is on its way to me. Very pleased.
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Posted 2 months ago
Excellent customer service. Responded to a problem within 24 hours and rectified within 2 days. No questions no pictures no fuss just straight away sorted. Companies like this are hard to come across these days. Very impressed.
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Posted 2 months ago
I was not happy with the after sales service having asked to speak to a human being, I was sent emails telling me what to do to return the item. I eventually worked out how to use it myself. The blades for the strimmer are virtually useless breaking often I intend to search for a stronger replacement if they will fit? If not then it was a waste of money.
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Posted 2 months ago
Absolutely brilliant service very quick to respond to my problem and was sorted by return post. I would definitely recommend this company and will use again in the future
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Posted 2 months ago
VonHaus is rated 4.4 based on 201 reviews