“The BBQ I purchased is great, really happy with it although after a year of use the coal shelf has buckled. I contacted support and they have been amazing, new part being shipped. Great customer service!”
“Ordered some recliners from Vonhaus, had a problem with the delivery. Not Vonhaus problem but they couldn't do enough to rectify the problem & gave me a % back. Always excellent service & quality goods.”
“Website was easy to use. I give a 5 star review for their products and customer help line. Brought a parasol set. Very quick response i emailing back and sorting out my problem will definitely be ordering again from this company”
“My ordered grass trimmer revealed a fault after its first use.
VH customer service promptly sent me a replacement without any fuss.
Very happy with the service overall and follow up.
Would definitely recommend.”
“Albeit very pleased with new pressure washer I had a minor concern that was dealt with comparatively quickly (I find this a rare situation). Customer services representatives always polite in their responses. I have always found VonHaus products better quality, where for example for DIY even on a high scale does not warrant the eye watering cost of most professional equipment. I have, and will continue to recommend. Compare closely what may seem 'like for like'. VonHaus is likely to be a pleasant surprise.”
“Dealt with an inquiry with great speed and honesty even though I was yet to make a purchase the standing table.
The other products I have by them are of excellent quality.
Gerlie, Adrian and Macky all responded to my emails.”
“Very helpful and responsive Support team. Got back to me within the day and sorted the issue straight away. A complete contrast to most other customer support teams currently”
“Product [power washer] appears to be good and hopefully lives up to expectations. Courier a little reluctant to deliver however Von Haus customer services very quickly responded and matter resolved.”
“A mistake by me on having the wrong delivery address. Vonhaus tried to recover but already with the Carrier but they did recall and then agreed to send a new one to my new address. I know they have to receive the original back from the carrier but it looks like everything is good. Thankyou”
“Good value products and excellent customer service. Had an issue with one of the items I ordered. Emailed on Sunday and received a response on the same day with confirmation that a replacement will be sent out.”
“Bought 2 Adirondack chairs from Von Haus unfortunately one had a bit of damage. After emailing them they quickly sorted the problem out.First class customer service from Von Haus. Really happy with my new chairs. Would definitely buy from them again.”
“I made a mistake when ordering. I contacted customer service and they sorted it out no fuss, no problem. Proper good customer service I then re ordered and everything sorted out. Very impressed”
“Item arrived way before time frame stated. Kept informed of delivery time. Hedge trimmer used and extremely good. Found customer service very helpful. Would recommend their products”
“Company wrongly listed the item and has since then made it incredibly difficult for me to return the goods. I have waited over 2 weeks for their courier to collect the goods and still NOTHING!!!!
This is my first and most definately my last encounter with this company and sadly I cannot recommend them from my personal experience”
“I had an issue with where the courier left my parcel, yet got minimal assistance from the courier. But Von Haus customer service latched onto it promptly and have been super helpful over several emails, along with understanding the issue and giving me a replacement item. Very impressed. Thank you, VH.”
