“Item VonHaus Parasol 2.7M ordered on 02/07 and not delivered by Evri. VonHaus/Domu refused to refund until they had the goods back contrary to Consumer rights act. Amazon did eventually get involved and a refund is now being done. I have never dealt with a more disrespectful company as VonHaus and your customer service”
“I purchased a Vonshef 4 tray buffet warmer. Delivery was very slow. Was meant to be delivered Thursday eventually arrived Sunday evening... Damaged. Emailed customer service straight away who honestly couldn't care that it arrived both late and damaged. Very poor service. Wouldn't recommend.”
“I ordered a monitor mount, they sent the wrong one. No big deal right! I contacted them and said look this is urgently needed how can we resolve this. Von Haus responded with apologies saying they would contact the warehouse and send a new one out. I was like great that worked out. 2 days later I get a refund notification, so I contact them and enquire about the item they said they would send. They cancelled that agreement and decided to refund. No its the weekend, if I order anything it won't arrive till mid next week.
Von haus lack integrity, they do not honour their word, their word and integrity is what builds brand trust and loyalty!
If that sounds like a business you want to deal with go right ahead!”
“Company wrongly listed the item and has since then made it incredibly difficult for me to return the goods. I have waited over 2 weeks for their courier to collect the goods and still NOTHING!!!!
This is my first and most definately my last encounter with this company and sadly I cannot recommend them from my personal experience”
“I just went through the reviews of other persons and I am not sure that real persons wrote the reviews. My experience with the customer support has been very unhelpful. I have ordered a dining table, but instead of shipping address they used my old address, so I tried to change it to which customer service responded that they can't and I have to cancel my order to which I agreed. What the customer service didn't realise was that it arrives in two boxes, so table legs arrived, but the table top was confirmed by Evri to be returned to Vonhaus. When I have contacted Vonhaus about this. They forced me to return the table legs from old address at which I haven't been living anymore (my old roommate gave me the order) and that the courier will come between 8 am to 8pm, so I think they expected me to wait there outside of someone s else properly for 12 hours? Appalling service, never ever buy anything fromm them again.”
“I brought a lawn scarifier from VonHaus. On the first usage five of the ten blades broke
Ordered new blades from VonHaus and they sent the wrong spares
Von haus don’t have spare blades any more
As they have sold out due to high demand
That would suggest that blades are a major weakness with VonHaus lawn scarifiers
I would not recommend VonHaus and their customers support asked some very stupid question before giving a refund”
“Poor customer service, intended to place order for heater but had a few questions to clarify first. Fobbed off, they obviously did not read my email queries and simply issued stock replies as though written by AI or chatbot. First attempt at shopping with VonHaus, I will not return.”
“The blades are rubbish ! Not a patch on Black and Decker which has given years of service and cuts very well. Bon Haus blades too lightweight.
Contacted their Customer Services , which were a complete waste of time..
Do not waste your money !”
“In the past, received a good product having made the purchase and been patient over some considerable time. There's no tracking, no phone number, nothing you normally expect of a mail order firm. Several years later, I try to order the same order. In stock. Good price.But after trying to order a number of ways some six or more times, no joy. I even get an unusual warning from a black horse bank asking me if I really want to trade with the firm. I emailed Von Haus explaining the problem. They say I should delete cookies and browser settings! Another attempt and now I've given up and without the item I wanted.”
“Worst company I’ve ever dealt with. It’s been nearly a month since I ordered a BBQ and it hasn’t been delivered. Can only contact via email and just told to wait and they’d chase up. Surprise surprise, heard nothing back so had to chase them over and over again only to be told the courier must have lost it and they’d send another one which I’d have to wait another 7-10 working days. Given conflicting information from various different employees, and told to “kindly wait” for the replacement. The replacement should have been sent express delivery considering the time scale I’ve now had to wait. If I didn’t really want this item I’d have done a charge back with my bank. Avoid this company at all costs. Their logistical set up and customer service is a joke.”
“I unfortunately lost my ice cream maker paddle in moving house. I contacted them to purchase another but they don't manufacture spare parts. So my 14 month, over £100 machine is now only fit for the bucket. Their 2 year warranty doesn't cover accidental damage or loss (which I did figure hence fact I wanted to purchase new paddle) Will never buy Vonhaus/Vonshef/Domu products again.”
“Ordered garden furniture.
Never arrived but was asked to Review it.
Given an odd answer as to why not received.
Have promised that they have replaced order and I must wait another 10 days.
I am a bit skeptical that will happen.
Wander now if I have being scammed.”
“Horrible service, recommend not to buy from them as I had ordered a 2 in 1 chainsaw trimmer and received a jet wash machine. Someone is clearly high at work to not be able to see the difference!
Hermes decided to put my parcel behind my car with no notification. They are officially the worst delivery company in the UK as we all know it. I'm even more frustrated to see they don't even have a contact number on their website. Clearly a good way to avoid customer frustrations coming through to them just a support email which will probably get no response for days. I'm seeking refund as clearly I'm not the only one here with such dismal experience with them. Such a shame! Please try alternate products! Avoid these cons!”
“ORDER #VH000837329
Consignment Number:
ZDBVHB089807
It's impossible to contact them them through the phone. Takes long time to get a reply via emails. They provide incorrect information about the delivery. They told me the items I purchased were dispatched but after couple of days the courier company said that vonhaus haven't even booked a collection day!!!
Unfortunately I am very disappointed with their poor services and I regret it.
I personally don't recommend it but the choice is yours.”
“Really poor customer service from them. Ordered a fire pit Sunday afternoon on a next day service. Expecting delivery Tuesday (next working day), it never arrived. Today is Wednesday and still no idea when its arriving; my parcel hasnt yet made it to the local depot, let alone out for delivery. The product is required as a birthday present which now looks like it will be now be late. VonHaus (Peter) quite obstructive with their response. Finding their telephone number on their website is difficult and dont show it in the "contact us tab"; just email addresses. This should have set alarms bells ringing but didnt twig at point of order, thats always a big sign of poor service. Wont be using them again.”
“I wish I've read the reviews before I bought my table! Table arrived completely broken and they don't take this matter seriously enough to get it sorted”
“I got a trimmer from vonhaus 3 years ago and recently the blade broke off from the trimmer and was thrown about 5 metres away. Company doesn't take liability as the product is out of warranty. It could have injured someone. Poor product and customer support.”
