“I ordered the artificial grass brush sadly it was faulty contacted customer service and replacement being sent out can't say anything bad about that service we'll done VonHaus”
“Sometimes difficult to contact by phone. Communication is not a strong point
Otherwise a very efficient and supportive supplier and products appear to be good at first sight”
“I have been gifted a VonHaus yogurt maker which is excellent. I have also purchased several sets of VonHaus glass food storage containers to replace plastic food savers. The glass is sturdy and smooth and the lids fit perfectly.
My disappointment is that one of the glass jars for the yogurt maker cracked and they do not have replacements available to purchase. I am sure I am not the only customer to have had this happen, and not to be able to purchase a replacement is frustrating.”
“Excellent, well made product which deserves a 5 star review. Mine is only 4 star because of issues over delivery. VanHause were very helpful and ultimately the product arrived, but one week later than expected which was irritating.”
“Speedy resolution to the battery issue, but I’m not sure why they are still sending the faulty batteries out with lawn trimmers. Having said that I emailed they responded same day and a new battery issue in the post. Customer service are very polite and courteous. Would not put me off ordering again”
“The BBQ I purchased is great, really happy with it although after a year of use the coal shelf has buckled. I contacted support and they have been amazing, new part being shipped. Great customer service!”
“Product [power washer] appears to be good and hopefully lives up to expectations. Courier a little reluctant to deliver however Von Haus customer services very quickly responded and matter resolved.”
“There was a problem with my delivery, nothing to do with Von Haus at all and I was very impressed with the excellent service I received from Customer Services. They sent me a repeat order immediately, by fast delivery, and I am now in receipt of my
new lawn mower. I cannot fault the help and consideration shown by the people who dealt with my problem. Thank you”
“I have enjoyed my service from this company. Unfortunately I didn’t get on with my product, but I found the customer service brilliant. A quick and easy return was arranged for me and the refund processed promptly. Never had any issues with the customer service, absolutely brilliant!”
“Excellent customer service. Prompt replies as I queried ordering 2 items and only having received 1. This was due to item sizes and company sending 2 separate packages. Customer service explained promptly and item was received a couple of days apart as per expectations set by customer service team.”
“Ordered a leaf blower, unfortunately it didn’t work on arrival. I emailed customer service and described the issue. They responded very quickly and sent a replacement battery straight. The blower now works. Excellent customer service.”
“The customer service at VonHaus was fantastic. I had an issue with a product I ordered. When I reviewed my product I detailed the issue I was having with it. I was contacted within 24 hours of writing the review and a replacement was sent to me. The replacement was damaged when I received it. When I contacted customer service again to explain this, another replacement was sent to me straight away. Unfortunately, I experienced the same issue with the product that I had originally experienced. I complained and asked for a refund as I was fed up by this point. The refund which was given to me straight away and without query. Sadly, the product I bought was not good, but the customer was super- courteous and swift.”
