“Dealt with an inquiry with great speed and honesty even though I was yet to make a purchase the standing table.
The other products I have by them are of excellent quality.
Gerlie, Adrian and Macky all responded to my emails.”
“Very helpful and responsive Support team. Got back to me within the day and sorted the issue straight away. A complete contrast to most other customer support teams currently”
“Product [power washer] appears to be good and hopefully lives up to expectations. Courier a little reluctant to deliver however Von Haus customer services very quickly responded and matter resolved.”
“A mistake by me on having the wrong delivery address. Vonhaus tried to recover but already with the Carrier but they did recall and then agreed to send a new one to my new address. I know they have to receive the original back from the carrier but it looks like everything is good. Thankyou”
“Good value products and excellent customer service. Had an issue with one of the items I ordered. Emailed on Sunday and received a response on the same day with confirmation that a replacement will be sent out.”
“Bought 2 Adirondack chairs from Von Haus unfortunately one had a bit of damage. After emailing them they quickly sorted the problem out.First class customer service from Von Haus. Really happy with my new chairs. Would definitely buy from them again.”
“I made a mistake when ordering. I contacted customer service and they sorted it out no fuss, no problem. Proper good customer service I then re ordered and everything sorted out. Very impressed”
“Item arrived way before time frame stated. Kept informed of delivery time. Hedge trimmer used and extremely good. Found customer service very helpful. Would recommend their products”
“Company wrongly listed the item and has since then made it incredibly difficult for me to return the goods. I have waited over 2 weeks for their courier to collect the goods and still NOTHING!!!!
This is my first and most definately my last encounter with this company and sadly I cannot recommend them from my personal experience”
“I had an issue with where the courier left my parcel, yet got minimal assistance from the courier. But Von Haus customer service latched onto it promptly and have been super helpful over several emails, along with understanding the issue and giving me a replacement item. Very impressed. Thank you, VH.”
“A very honest company couldn't do anough to help me. All sorted within 2 days. Most these days just want to fob you off not vanhaus a credit to them.”
