“This is an excellent company to deal with. First class customer service every time. I've purchased vacuum cleaners, hedge trimmer, lawnmowers and strimmers from this company. Everything has been excellent quality and when I see the name VonHaus I know I can buy with confidence. I had a battery issue with my recent strimmer purchase. Emailed the company and in less than 24 hours I had a reply and a new battery is posted out to me. Thank you VonHaus for your excellent customer service”
“Had a battery problem with a new hedge trimmer, contacted after sales who diagnosed the problem and sent me a new battery. Overall the after sales response and service was outstanding. I would highly recommend VonHaus.”
“Customer Services were fantastic. They were prompt in replying to my e mail concerning a little problem with. my Fika Kettle and immediately they sent a replacement.( Which I wasn’t expecting )
I was kept up to date about the very prompt delivery too.
Everybody comments on how lovely my Fika Kettle 4 slice toaster and Air fryer look in my kitchen.
Being disabled, I find them all easy to use and I am so happy with my choices.
Thank you John in particular, at Customer Services for being so helpful.”
“Excellent customer service. Prompt replies as I queried ordering 2 items and only having received 1. This was due to item sizes and company sending 2 separate packages. Customer service explained promptly and item was received a couple of days apart as per expectations set by customer service team.”
“The company is very professional I had a problem with an electrical item but there was no problem replacing it very impressed with the customer service. Thank you VonHaus”
“Ordered the nail gun to find it didn’t fire the nails. Far enough into the wood , they stood proud. I was sent a replacement the next day , unfortunately this was the same. Great after sales but poor performing equipment”
“I ordered an aerator from VonHaus but although the product was exactly as described it did not suit my requirements. What impressed me so much was the superior customer service which I received. They collected the item promptly and processed my refund in a very timely manner. Top marks all round for keeping me informed.”
“Received toaster and kettle for present. Great design but kettle developed a leak. I alerted them on a Sunday. They had responded first thing on Monday. Replacement arrived Tuesday. Amazing customer service. No question.”
“Absolutely brilliant customer service. I ordered the wrong thing (entirely my own fault); the order was cancelled and I was promptly refunded with the correct order arriving the next day. I’m really impressed.”
“We were very happy with our order from VonHaus delivery of our Lawn Mover was very quick. Packaging was excellent. I had a query for Customer Services and they got straight back to me. Overall excellent service. Would recommend this Company to our friends.”
“Good service from VonHaus (customer agent was called Ralf) when I emailed to ask about availability of product which was out of stock (electric lawn scarifier 1800W model). I received prompt reply and specific date when the product would be available again.”
“Excellent customer service.
I had a fault with one of there appliances, there response and handling of the problem was excellent and timely and a replacement product was dispatched to me, very happy”
