“Amazing Customer service.
Had issue with my heater, and a replacement was arranged and delivered promptly. The customer service is excellent, always responsive and willing to assist. I recommend.”
“Fantastic product and price. I had an issue with one of the fixings, superb customer service and offered me different ways to resolve this. Happy with the outcome. Highly recommended.”
“Outstanding customer service, this is so rare in this day and age. Very responsive and totally blown away that they offered to replace the item immediately, no questions asked.
I’ve bought a few things from this company in the past few years and they are now my number 1 go to company!
Shame other companies don’t provide such excellent customer service”
“I would definitely recommend VonHaus customer services. I needed information about a product I was considering buying and they came back to me with the information I needed. Very attentive and efficient.”
“The products and value for money are great. The Customer Services team acted quickly and positively to my order delivery issue (Evri lost the parcel) and arranged a replacement promptly. Thanks”
“I bought a G-Series Cordless Hedge Trimmer that arrived very quickly. Unfortunately, the battery unit was faulty so I contacted VonHaus customer services on Saturday. I got a reply within an hour and a new unit was dispatched immediately and arrived before lunch on Monday. I now have a very useful, lightweight hedge trimmer that is fully working. I wish all customer service was this efficient - thank you”
“Gas Assisted Sit Stand Rising Workstation
The product is good quality, easy to assemble and arrived quickly. Ordered on Friday, delivered by Monday. It has plenty of room for two monitors, feels stable, solid and is easy to lift up and down.
Order and delivery follow-up emails keep you updated with the status. I needed to request a document from the support desk and it was emailed within an hour.
Would recommend both the company and the product.”
“I had a problem not receiving my order due to an Evri driver delivering to a wrong address but Bryan at Vonhaus was amazing in sorting this out and I received a replacement really quickly. Bryan was super professional and communicated throughout. Thanks so much!”
“Had a faulty battery delivered with my hedge trimmer. Emailed the help desk. New battery sent and received withing a couple of days. Even replying to emails as late as 10.30pm (not sure where they're based) Can't fault them. Yet to use the trimmer though....”
“My battery and charger gave up on my hedge trimmer
Vonhaus replaced the with no problems no cost there after sales service is excellent and quick well done VonHaus will buy again 😎👌👍🏼”
“Ordered a leaf blower, unfortunately it didn’t work on arrival. I emailed customer service and described the issue. They responded very quickly and sent a replacement battery straight. The blower now works. Excellent customer service.”
“The customer service at VonHaus was fantastic. I had an issue with a product I ordered. When I reviewed my product I detailed the issue I was having with it. I was contacted within 24 hours of writing the review and a replacement was sent to me. The replacement was damaged when I received it. When I contacted customer service again to explain this, another replacement was sent to me straight away. Unfortunately, I experienced the same issue with the product that I had originally experienced. I complained and asked for a refund as I was fed up by this point. The refund which was given to me straight away and without query. Sadly, the product I bought was not good, but the customer was super- courteous and swift.”
“Th staff at VonHaus was very polite and helpful and sent me a replacement tool out super swiftly, so I could get my job done in time.
Definitely a 5-star service!!”
“The product I bought arrived on time but it was missing one part. I wrote to the customer service and they were very polite and helpful, they sent me the missing part after 2 days and I could assemble my product! Very good service!”
