“Really poor customer service from them. Ordered a fire pit Sunday afternoon on a next day service. Expecting delivery Tuesday (next working day), it never arrived. Today is Wednesday and still no idea when its arriving; my parcel hasnt yet made it to the local depot, let alone out for delivery. The product is required as a birthday present which now looks like it will be now be late. VonHaus (Peter) quite obstructive with their response. Finding their telephone number on their website is difficult and dont show it in the "contact us tab"; just email addresses. This should have set alarms bells ringing but didnt twig at point of order, thats always a big sign of poor service. Wont be using them again.”
“Any issue I had with them , customer service is always there to help. Purchased several stuff with them and even out of warranty they sent me a replacement. Can’t be more happy with this company and the extraordinary customer experience.”
“I wish I've read the reviews before I bought my table! Table arrived completely broken and they don't take this matter seriously enough to get it sorted”
“I got a trimmer from vonhaus 3 years ago and recently the blade broke off from the trimmer and was thrown about 5 metres away. Company doesn't take liability as the product is out of warranty. It could have injured someone. Poor product and customer support.”
“Having had to send back a cordless garden trimmer I bought via their Amazon entry, because it was obviously a return and had a fault, I ordered the item again from their website as I had liked it and trusted them to send me a new one this time. However, I was sent a garden chair which I did not order. It took a long time to get them to send my 'new' trimmer , which turned out to be yet another return with a different fault ! It seems they do not check their returns and so items that are poorly repacked are just sent out again, faults and all, which could mean dangerous items being sent. In my case in both boxes the guards were missing from cutters and in the second box a cutter was actually attached to the base unit without a guard. If this base unit had a charge it could have caused harm to someone whilst just unpacking the box , I was shocked to see it like that!
It has taken numerous emails to get them to arrange a pick up the garden chair which was blocking the entrance to my front room. I am waiting for the collection and having now informed them of the issue with the trimmer I am wondering if they have managed to contact the courier and get them to collect it at the same time! Maybe customer service staff are working from home as they do not seem to be replying to previous emails ? Mostly I think the blame is with the warehouse, they do not seem to know what they are doing/ don't care enough to bother to get things right. I will not shop with them again and just hope I get my second refund without too many emails having to be written, it has been quite stressful dealing with their customer service and their standard replies, I did begin to wonder if they were really Chinese -made robots, designed to scare off customer complaints!”
“Ordered gazebo for jubilee weekend on 20 th May never arrived - contacted them and finally arrived 13 th June . Asked for ‘good will’ discount - £9 given ! Didn’t come close to covering petrol cost incurred going to pick one up and borrow from friend . Won’t use this company again .”
“I Am Fuming!!!! Ordered tools and paid for next day delivery! Guess what? 2days in and no delivery. Looking at tracking parcel company don't even have it yet. I've lost money because of this Poor Company being unable to deliver service but are happy to take money from you. I have emailed customer services but obviously they don't give a F and didn't reply. And before you ask, yes it was ordered before 1pm, and yes it wasn't on bank holiday or weekend. Ordered on Thursday before 1pm. VH000652588 If you need something you better of going to you local shop and getting what you need.”
“Purchased a few items as I've always been brand loyal to von Haus.
Paid for and selected next day delivery for work.
Unfortunately, either they deliberately sent out an email saying it had been shipped knowing it hadn't, or they just simply forgot to ship it.
Either way, my trust is somewhat damaged and still haven't got the items and lost out on income.
They did offer to refund the postage.... Not good enough, simply not good enough.”
“Daylight robbery. Save yourself the agg and some money and just avoid. I ordered a large piece of furniture over a month ago and it never arrived. I've been emailing asking for a refund since (they dont have a phone) with no reply.
AVOID AVOID AVOID”
“Awful awful awful. Absolute scammers. Do yourselves a favour and do not buy from these theives!!! Ordered an electric radiator, next day delivery. Did not arrive. Contacted customer services only to hear an automated message using Covid-19 as an excuse for not having a telephone system in place (2 years since Covid-19 has been around, shocking companies still use it as an excuse to ignore customers). Anyway, managed to get a reply via email, stating that the radiator will be arriving on the 31st December...! No problem, I asked for my money back, only for a response to state that they cannot refund me! So now I cannot purchase another heater, before Christmas, and will have to deal with a cold Christmas due to spending my last money on this. Unbelievable. Companies like this disgust me. Especially at this time of year.”
“I bought a Cantaliver garden umbrella two years ago. The winding crank snapped. Von Haus gave me a replacement .
A quality product with a quality aftercare service.”
“recently received a 90kg sack truck from VonHaus.com. The delivery was very quick and the on-line tracking let us know how our order was progressing. this was very good.”
