“When I found the item I had ordered was not suitable for my needs, I emailed the VonHaus support center and promptly got a reply letting me know the quickest way to return the goods. I emailed them again saying this method was not practical for me. Again I received a prompt reply suggesting another approach that was perfect. Very helpful and polite. Efficient and prompt. In fact perfect. Thank you VonHaus.”
“Unbelievably great customer service!
I had a problem with a purchase made 5 months ago, spoke with a few members of the customer service team who went out of their way to make things right for me. I couldn't have asked for better resolution to a problem in such a friendly and efficient way. Thank you!”
“the reaction I received from VONHOS deserves credit and as I had an issue with a product, which I was dealt with fair thanks to understanding from customer services”
“I contacted VonHaus with an issue with my product. They have been brilliant with their customer service. I have been dealing with Jayson and Adrian who have been amazing. Very prompt and clear replies and my issue has been resolved in less than 24hours. Amazing service, thank you”
“Poor customer service, intended to place order for heater but had a few questions to clarify first. Fobbed off, they obviously did not read my email queries and simply issued stock replies as though written by AI or chatbot. First attempt at shopping with VonHaus, I will not return.”
“The blades are rubbish ! Not a patch on Black and Decker which has given years of service and cuts very well. Bon Haus blades too lightweight.
Contacted their Customer Services , which were a complete waste of time..
Do not waste your money !”
“In the past, received a good product having made the purchase and been patient over some considerable time. There's no tracking, no phone number, nothing you normally expect of a mail order firm. Several years later, I try to order the same order. In stock. Good price.But after trying to order a number of ways some six or more times, no joy. I even get an unusual warning from a black horse bank asking me if I really want to trade with the firm. I emailed Von Haus explaining the problem. They say I should delete cookies and browser settings! Another attempt and now I've given up and without the item I wanted.”
“Worst company I’ve ever dealt with. It’s been nearly a month since I ordered a BBQ and it hasn’t been delivered. Can only contact via email and just told to wait and they’d chase up. Surprise surprise, heard nothing back so had to chase them over and over again only to be told the courier must have lost it and they’d send another one which I’d have to wait another 7-10 working days. Given conflicting information from various different employees, and told to “kindly wait” for the replacement. The replacement should have been sent express delivery considering the time scale I’ve now had to wait. If I didn’t really want this item I’d have done a charge back with my bank. Avoid this company at all costs. Their logistical set up and customer service is a joke.”
“I bought an 11 fin oil filled radiator in November 2023 and unfortunately it was loosing a little oil when used, I could not have received better customer service!
I emailed on a Saturday morning and by Sunday morning a new one had been dispatched! Well done VonHaus!!”
“I unfortunately lost my ice cream maker paddle in moving house. I contacted them to purchase another but they don't manufacture spare parts. So my 14 month, over £100 machine is now only fit for the bucket. Their 2 year warranty doesn't cover accidental damage or loss (which I did figure hence fact I wanted to purchase new paddle) Will never buy Vonhaus/Vonshef/Domu products again.”
“Ordered garden furniture.
Never arrived but was asked to Review it.
Given an odd answer as to why not received.
Have promised that they have replaced order and I must wait another 10 days.
I am a bit skeptical that will happen.
Wander now if I have being scammed.”
“Horrible service, recommend not to buy from them as I had ordered a 2 in 1 chainsaw trimmer and received a jet wash machine. Someone is clearly high at work to not be able to see the difference!
Hermes decided to put my parcel behind my car with no notification. They are officially the worst delivery company in the UK as we all know it. I'm even more frustrated to see they don't even have a contact number on their website. Clearly a good way to avoid customer frustrations coming through to them just a support email which will probably get no response for days. I'm seeking refund as clearly I'm not the only one here with such dismal experience with them. Such a shame! Please try alternate products! Avoid these cons!”
“ORDER #VH000837329
Consignment Number:
ZDBVHB089807
It's impossible to contact them them through the phone. Takes long time to get a reply via emails. They provide incorrect information about the delivery. They told me the items I purchased were dispatched but after couple of days the courier company said that vonhaus haven't even booked a collection day!!!
Unfortunately I am very disappointed with their poor services and I regret it.
I personally don't recommend it but the choice is yours.”
