I bought a 2 person hammock for my husbands birthday & it broke. It was within the 3 year warranty so I contacted Vonhaus through their website, describing the issue & sent photos. Less than 24hrs later & not only had I had a response to my email but a replacement was on its way to me. Excellent customer care. Sadly, Evri failed to deliver the item so I had to contact them again. Within 2 hours another was on its way to me. Their customer care is excellent, resolving issues very quickly, they are polite & friendly on email and I can’t recommend them highly enough. The hammock is a fantastic product too, easy to assemble & take down for winter storage & very comfortable! The issue we had was part of the metal frame bent.