I have had a few issues. In fact I have just written regarding my latest order. I added my coupon code to this order. They took my money and the coupon off me but have NOT deducted the value of the coupon from my order. Now I must try and see if it can be reinstated. I do find they are very fair in refunding money for items not received. I don’t understand why some items just never turn up. Usually when they are giving a good offer to customers I don’t seem to get these items. If items arrived damaged I find no problem with being refunded which is very refreshing.