VTNZ New Lynn used to be very good but over the last 3 years have declined in service, common sense and professionalism. The rot began when they failed my wife's car for having a see through sticker on the rear window despite having passed it twice before. When I challenged them the boss said it's a personal thing and that inspector didn't want to allow it. The next year WOF test they adjusted my wife's car lights to lower the beam. Then night driving became dangerous as we couldn't see enough road. Then I took my car in for WOF and I said beforehand do not check my oil or adjust my headlights. I saw them check my oil the take a screwdriver to the headlights. I went out and confronted them and they stopped doing it but the boss came out and asked me about it. I said if the headlights are not aligned properly then fail the WOF, don't adjust them yourselves. I mentioned how they stuffed my wife's car headlights 3 months before. Also why touch my oil? I maintain our vehicles myself and had already said don't check the oil. I took my trailer there today for its WOF but waited and waited to be served while the front desk guy waited about 10 minutes for his customer to silently fill out a paper form. Finally the form was completed and then he began his test looking into the eye tester for his licence renewal. I walked out and noticed the queue behind me was so long it went outside the door. I took the trailer to a garage and got the WOF. It's the same garage I took both our cars for WOFs already this year after such bad experiences at VTNZ New Lynn over the past 3 years. They should take a damn good look at their unprofessional management and service technicians, not to mention the unfriendly front desk people.