“I had a old lady mid 50s to 60s that failed me once in the pass for not maintaining eye contact with my mirror when breaking and not checking over my shoulder when turning. Sweet that sounds fair I went again and failed for my parallel park which she said was amazing when I did it the first time but this time there was a car behind me I looked over my shoulder 3 times checked all my mirror watching them move into the other lane than I did my park that was a Instant fail because my "nose poked out forcing them into the other lane" even though they where alrd there and even than they should have stopped behind me. Waste of money and 30 minutes than I wait for them to tell me when the next time available was I just wanted to know if there was any like today or tomorrow they couldn't tell me thst with out a form I than filled it out put it in than waited for 30 minutes for her to tell me the next time which was 3 weeks away more wasted time.
You can't say anything or word your voice because that is the person that decid whether you fail or not. its corrupt and a money grab”
“Today I passed my driving licence test, and the testing officer Tony K made me feel very comfortable. He was calm, clear, and supportive, which reduced my nervousness and helped me perform confidently. Really thankful for the positive experience.”
“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to Michael and his team. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”
“Manukau reception for driving test is really horrible. They forced my sister to retake her restricted test because of their horrible system when she has already passed it fair and square and fails for being a minute late.”
“I went to sit my restricted 3 times and they failed me for the slightest reasons. Paying that much money just to fail 3 times. When we go for our tests we are nervous which is natural and make some errors which dosent mean they fail us. The money we pay is the pay we get for working whole day and they expect us to fail in less than 20 minutes its ridiculous.”
“A family member sat their full licence this week and was failed within a few minutes because when asked to turn left it was misinterpreted as ‘left at the lights’ not immediate left. The instructor said that they were failed due to their disobedience and never in all her years had she been disobeyed!!! Absolutely unbelievable - had nothing to do with their driving, and no chances given. Perhaps the instructor should stay home on her bad days instead of taking it out on young drivers and completely knocking their confidence. Not impressed!”
“Went to sit my full licence. Very nit picky instructor who over exaggerated what he decided I failed on. Then he said I have bad habits and should work on them. Won't be going back their to resit and I've lost my money on his bs.”
“VTNZ New Lynn used to be very good but over the last 3 years have declined in service, common sense and professionalism.
The rot began when they failed my wife's car for having a see through sticker on the rear window despite having passed it twice before. When I challenged them the boss said it's a personal thing and that inspector didn't want to allow it.
The next year WOF test they adjusted my wife's car lights to lower the beam. Then night driving became dangerous as we couldn't see enough road.
Then I took my car in for WOF and I said beforehand do not check my oil or adjust my headlights. I saw them check my oil the take a screwdriver to the headlights. I went out and confronted them and they stopped doing it but the boss came out and asked me about it. I said if the headlights are not aligned properly then fail the WOF, don't adjust them yourselves. I mentioned how they stuffed my wife's car headlights 3 months before.
Also why touch my oil? I maintain our vehicles myself and had already said don't check the oil.
I took my trailer there today for its WOF but waited and waited to be served while the front desk guy waited about 10 minutes for his customer to silently fill out a paper form. Finally the form was completed and then he began his test looking into the eye tester for his licence renewal. I walked out and noticed the queue behind me was so long it went outside the door.
I took the trailer to a garage and got the WOF. It's the same garage I took both our cars for WOFs already this year after such bad experiences at VTNZ New Lynn over the past 3 years. They should take a damn good look at their unprofessional management and service technicians, not to mention the unfriendly front desk people.”
“WOF check from Dave at Warworth VTNZ. He was particularly offensive, grumpy and rude not just in my case but for others waiting in line. A Friday afternoon and he just wanted to get away. Probably too old and ingrained for customer service training.”
“Two weeks passed after my withdrawal request, and my funds vanished without explanation. I received no updates and felt completely in the dark—until I reached out via the email in my bio. Thankfully, Mrs. Mercy and her team stepped in and successfully recovered my money. The experience was frustrating, but their support made a big difference.”
“VTNZ Kingsland refused to do my WOF today due to dog hair & sand in my car. One guy usually complains he'll get his black jacket dirty. Today someone said he has a skin issue. Very unprofessional & someone else could have stepped in. Local mechanics wear overalls to protect their clothes. Not these guys. I won't be returning or recommending them.”
“Long queues. Poor payment methods. No warning that your going to be charged for using your card an extra 2%. For large bills this is a lot of money. They don't accept bank transfer so they have you caught in a trap. This leads to unnecessary extra payments. For a big company this is disappointing!”
