VTNZ Reviews

Name: VTNZ
Rating: 2.16

2.2 Rating 138 Reviews

29 %

of reviewers recommend VTNZ

Company Reviews

Questions

Metrics

2.2

Based on 138 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how VTNZ made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sueeb

Fredmercy347 At Gmail.com

Lidia

Connor

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to Michael and his team. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”

VTNZ 1 star review on 21st November 2025

Helpful Report

Posted 1 month ago

“Manukau reception for driving test is really horrible. They forced my sister to retake her restricted test because of their horrible system when she has already passed it fair and square and fails for being a minute late.”

Helpful Report

Posted 1 month ago

“Lost funds can be recovered back through Denise Expert Recovery”

VTNZ 2 star review on 16th September 2025

Helpful Report

Posted 3 months ago

“I went to sit my restricted 3 times and they failed me for the slightest reasons. Paying that much money just to fail 3 times. When we go for our tests we are nervous which is natural and make some errors which dosent mean they fail us. The money we pay is the pay we get for working whole day and they expect us to fail in less than 20 minutes its ridiculous.”

Helpful Report

Posted 3 months ago

“A family member sat their full licence this week and was failed within a few minutes because when asked to turn left it was misinterpreted as ‘left at the lights’ not immediate left. The instructor said that they were failed due to their disobedience and never in all her years had she been disobeyed!!! Absolutely unbelievable - had nothing to do with their driving, and no chances given. Perhaps the instructor should stay home on her bad days instead of taking it out on young drivers and completely knocking their confidence. Not impressed!”

Helpful Report

Posted 3 months ago

“Went to sit my full licence. Very nit picky instructor who over exaggerated what he decided I failed on. Then he said I have bad habits and should work on them. Won't be going back their to resit and I've lost my money on his bs.”

Helpful Report

Posted 3 months ago

“VTNZ New Lynn used to be very good but over the last 3 years have declined in service, common sense and professionalism. The rot began when they failed my wife's car for having a see through sticker on the rear window despite having passed it twice before. When I challenged them the boss said it's a personal thing and that inspector didn't want to allow it. The next year WOF test they adjusted my wife's car lights to lower the beam. Then night driving became dangerous as we couldn't see enough road. Then I took my car in for WOF and I said beforehand do not check my oil or adjust my headlights. I saw them check my oil the take a screwdriver to the headlights. I went out and confronted them and they stopped doing it but the boss came out and asked me about it. I said if the headlights are not aligned properly then fail the WOF, don't adjust them yourselves. I mentioned how they stuffed my wife's car headlights 3 months before. Also why touch my oil? I maintain our vehicles myself and had already said don't check the oil. I took my trailer there today for its WOF but waited and waited to be served while the front desk guy waited about 10 minutes for his customer to silently fill out a paper form. Finally the form was completed and then he began his test looking into the eye tester for his licence renewal. I walked out and noticed the queue behind me was so long it went outside the door. I took the trailer to a garage and got the WOF. It's the same garage I took both our cars for WOFs already this year after such bad experiences at VTNZ New Lynn over the past 3 years. They should take a damn good look at their unprofessional management and service technicians, not to mention the unfriendly front desk people.”

Helpful Report

Posted 4 months ago

“WOF check from Dave at Warworth VTNZ. He was particularly offensive, grumpy and rude not just in my case but for others waiting in line. A Friday afternoon and he just wanted to get away. Probably too old and ingrained for customer service training.”

Helpful Report

Posted 4 months ago

“Thank you”

Helpful Report

Posted 5 months ago

“Thank you”

Helpful Report

Posted 5 months ago

“Thank you”

Helpful Report

Posted 6 months ago

“Two weeks passed after my withdrawal request, and my funds vanished without explanation. I received no updates and felt completely in the dark—until I reached out via the email in my bio. Thankfully, Mrs. Mercy and her team stepped in and successfully recovered my money. The experience was frustrating, but their support made a big difference.”

Helpful Report

Posted 6 months ago

“Tony was great instructor. He stayed calm and was very encouraging.”

Helpful Report

Posted 7 months ago

“VTNZ Kingsland refused to do my WOF today due to dog hair & sand in my car. One guy usually complains he'll get his black jacket dirty. Today someone said he has a skin issue. Very unprofessional & someone else could have stepped in. Local mechanics wear overalls to protect their clothes. Not these guys. I won't be returning or recommending them.”

Helpful Report

Posted 7 months ago

“Long queues. Poor payment methods. No warning that your going to be charged for using your card an extra 2%. For large bills this is a lot of money. They don't accept bank transfer so they have you caught in a trap. This leads to unnecessary extra payments. For a big company this is disappointing!”

Helpful Report

Posted 8 months ago

“I successfully recovered$200,000 what I once thought was gone for good. Email: sophiamaddison270–@gmail.com”

Helpful Report

Posted 8 months ago

“I fell victim to a crypto scam, but contacting Supremeasset7 @*gmail.*com made the refund process quick and easy.”

Helpful Report

Posted 8 months ago

“VTNZ Northwood Christchurch are fabulous. On a really busy day Teressa- you treated everyone with kindness, patience and humour. You are a star. The manager did a grand job finding a fault with my WOF- appreciate you keeping me and others safe on the road. Really appreciate your professionalism. Thank you for doing your job and doing it so well!”

Helpful Report

Posted 9 months ago

“I recently took my full driving license test at ''VTNZ Westgate'', and I had ''Jacob'' as my instructor. He was fantastic from start to finish. Jacob made me feel relaxed and confident with his clear instructions and friendly approach. He was very patient, and his professional attitude really helped me stay calm throughout the test. I felt well-prepared, and thanks to Jacob, I passed my full license with ease. I highly recommend him to anyone looking for a great instructor!”

Helpful Report

Posted 9 months ago

“Had my restricted test in Whangarei and the driving instructor was extremely rude to myself and my partner who came for support, he failed me at all stop signs when I stopped everytime without fail, he said I never indicated for at least 3 before turning, I indicated at least 6 seconds and alot of the time he gave instructions at the last second before I knew where he wanted me to turn, I felt very unsafe with him in the car, his attitude was very abrupt and concerning, the staff there were really lovely”

Helpful Report

Posted 9 months ago

VTNZ is rated 2.2 based on 138 reviews