“VTNZ north shore.
As of today, they have failed 3 restricted tests for reasons that are out of my control. The second test failed me for lack of head checks so I emphasised it even more dramatically and perfected everything on my third attempt. I even made eye contact with the lady in the mirror at one point. She then proceeds to tell me I did no head checks and I almost laughed out of disbelief and utter shock. This company is the worst to do your driver's test and truly just a money-making business from kids. I wish new Zealand could fix this system and have other alternatives other than vtnz.”
“I went in for my driving test and got failed for reasons out of my control. Money hungry liars. When I questioned him he stayed silent and had no response to my completely valid questions asking “would you have done what I had” he told me to rebook. Im going somewhere else.”
“I went to vtnz yesterday for a wof. Why on earth have vtnz removed the handle from the door? One would imagine that people who turn up for your services are not contagious with anything. Your over the top negative treatment of customers is very offensive and I won't be back”
“VTNZ Northwood Christchurch is a "premium" site. This means you can no longer get just a WOF unless you pay the $120.00 premium price. For this you get your WOF check and your engine oil and brake fluid checked and topped up if required. These extras effectively cost you $42.00 even if you don't want or need it. This is a classic case of a business turning its back on its loyal local cliental and holding them at ransom to generate more profit. Shame on VTNZ”
“I had my driving test today and before the test even started . The instructor started yelling and me and even my mum which is so not acceptable. He was extremely rude towards us. He didn’t even let me finish my test. He failed my sister aswell yesterday and yelled at her so much making her fail and feel scared. Such a shame that this place has people like that. Test instructors are supposed to make you feel safe and calm but Fraser absolutely didn’t. He obviously wanted us to fail. He talks under his breath about my mum which is so disappointing and disrespectful. Such a shame”
“VTNZ is an organisation designed to extract money from your wallet and they are experts in their field.
There is a high percentage of foreign ownership and the minister of transport in tandem with NZTA / WAKA KOTAHI, have absolutely no control over this franchise.
The staff are quite simply incompetent and incentivised to meet financial targets through the deliberate process of failing vehicles for what can only be described as spurious reasons.
This is just another example of government incompetence and systemic failure.”
“The most insufferable humans you will ever meet in your life. blatantly rigged tests. horrible and obnoxious staff members. never been treated worse at any place in my life, constant disrespect. failed for absolutely no reason and the guy was not able to put into words why he failed me. absolutely pathetic company, worst place to go for your test hands down. Disgusting.”
“Three times my partner re-sits practical test and I recommend you guys to take dash cam to prove your test experience. When I check a number of mistakes I agree with some, but some looks like nitpicking really. And I recommend to shoot your test on video, because I'm not sure about the objectivity of the assessment, and this can be disputed.”
“My car failed a VTNZ brake check, noting "Front brake pads too thin". This is less than 200KM after a registered dealer Service passed the pads in the MVI as being 4mm (Which is 40% remaining of pad). VTNZ then stated "this is just a visual check and if I can get the dealer to verify they are 4mm ( Which they kindly did) they would sign the warrant off as passed. VTNZ Consistency and Customer service during this whole situation was appalling.”
“The worst company to get your driving test with. Crooks and liars. Also Greg O'Connor the head of VTNZ has petitioned against an extension for warrants during lockdown. A selfish man with a self serving, money hungry business.”
“So far I have had issues with 2 different WOF testing stations,
First time they missed my brake being so damaged, that my brake pad fell out of my car whilst I was driving - and this second time, the failed me on 2 issues, which weren't actually the problem, 1 I did not fix and it passed the second time, 1 issue they attributed to the wrong part of the car, meaning they could have cost me $$ to fix something that was not wrong, and would have failed me again anyways, I will never be going back to them due to such incompetence at multiple different stations. Very sad day as I had been going to them on and off for years.”
“Today i went to Silverdale VTNZ to obtain a restricted licence with my Granddaughter The Tester came out to thecar with us. Grandaughter And i got into the car while Tester checked lights. She found the rear Hilight was not working. Sggested that we went just round the corner to get mechanic to check which he did and found it was ok. Test was booked for 11.15. Was sent to the mechanics at 11.10.Tester asked if we could get back by 11.15. We arrived back at 11.19 and we were told it was too late to do the test. 4 minutes late. My Granddaughter now has been for her licence 3 times now and has been failed each time for small trivial things 2 of those times. She is becoming disillusioned by the system. That keeps failing her. I havebeen driving for 55 years and would not hesitate driving anywhere with her”
“Vtnz Gisborne, what a joke…
Got there before 8:00 in the morning, rolled out at 11:30, 3 and a half hours of my life I’m not getting back…
Pit staff were pleasant enough, but in no rush to get on with work, slow is an understatement….
Two lanes, but only processing one vehicle at a time, amongst 5 staff…
Admin staff following suit, preferred to gossip for 10 minutes while I stood there patiently waiting ( the only person in the queue ) then rudely questioning why I was standing there, like I was inconveniencing the gossip session…
Customer Service was nonexistent..
Highest cost of a Wof in town with the worst Service…And a hole lot of milking to boot…
Very frustrating experience, sharpen up guys, seems like they have the means to be efficient, but trying to justify the cost, by going slower….”
“The manager at VTNZ Northwood was not only a rude bully, but ignorant of anything being told.
I took my mini to get a WOF, and he failed me because it had aftermarket wheels (a bit wider than the original one, and it came with the car at the time of purchase).
I’ve had no problems in the past of getting a WOF, but was told by him that I need mud flaps for the rear wheels.
Anyway, went to mini garage, and they checked my car out, but said that it didn’t need it, and they had other minis with wide wheels exactly the size of mine that had no trouble getting a WOF. Also, there was NO mud flaps sold for this mini worldwide (advise by mini dealers).
Mini dealers wrote a note and printed out a copy of diagrams of the car with NO mud flaps made for it, and told me to take this back to VTNZ Northwood, and tell them that there was no reason for them not to give me my WOF, and if any matter arose, to contact them.
Hence, went back to VTNZ Northwood, and the manager was very rude in his manner. I called mini dealers, and told the manager at VTNZ that they’d like to speak with him after he said I cannot get my WOF, but he refused to speak with the mini dealers.
He was very rude and unreasonable.
Never ever going to such people for my car again. An ill mannered man that needs to learn how to deal with customers properly, and should learn to hear what others in their field of expertise have to say.”
“Why anyone would go to VTNZ for a WOF befuddles me...overpriced , officious, picky, slow. Very much still "tarred"with the old goverment testing station brush. Find a local garage or independent provider .Quicker, cheaper and far less stressful.”
“When I first met the tester, he didn't even greet me and my dad when I got inside the car. He failed me for being too slow at an intersection and I felt like I was scammed. I'm never going to VTNZ because of the attitude from Rajendra S and how the company is just a money-grab place. Don't go there because that place is a scam and only focuses on money, not passing drivers!”
“Rajendra S from highbrook is the worst tester I've ever seen, his attitude and mood seemed very strict and impatient. Other people might fail just by looking at his mood and will not give you happy feelings”
