Despite decent equipment, this company has no concept of customer service, and their treatment of customers that spent a significant amount of money during these times is disgusting. Their online inventory is completely false leading you to place and lock into an order thinking it is in-stock and will ship, in my case waiting weeks for shipment with no notification of such. When you try to contact them, like other reviewers have noted, calls are disconnected while on hold, and if you email, a case opens and closes without resolution. Of course this means you cannot cancel an order since you must do so by phone. Then when you do receive your "in-stock" items weeks past the Covid-edited ship times, a quarter of the set is backordered for months. Funny part, is that the items are still listed in-stock on the site! They may be living in times of plenty as we desperately rush to outfit our home gyms, but things will go back to normal at some point, and their reputation of greed and poor service will catch up. For now, there are so many more companies that offer the same or better product, and answer phones and emails, and notify you if there's a delay. I suggest we give them out business.