If there is ANY chance you will need to return or exchange an item purchased, DO NOT do business with this company. They have terrible customer service. It is impossible to reach a live person. All calls to the customer service line rolled to a recording that referred me to their website to complete a return authorization form to get the RA# required to return and exchange my weight training belt. That was 12/30/22. On 01/04/23 I received this review form to complete, which I put aside pending the successful completion of my return/exchange. On 01/12/23, I followed up on my RA as I had not heard anything from the company. As of today, 01/16/23, I still have not heard anything. My purchase was a weight belt that was a Christmas gift to my son. It appears that I may be out of the cost of this belt, and my son is without the gift he wanted.