I ordered a 25lb plate and a 35lb plate around April during the peak of the pandemic shopping craze because gyms were closing. I received the 25lb plate after a month or so, with an email stating the 35lb plate was on its way. Several months pass with no word, email, phone call and I write an email asking about the 35lb which I had already paid for and got a rude response. Several more months pass and no word. I then send an email stating I want a refund and they say they will send a check, but the check never came either! I had to email over a month later and then they finally mailed it. Horrible customer service. I'd give one star but the plate is actually alright.