Absolutely horrible customer service and if its possible an even worse carrier to deliver their product. They billed me on 4/28...they "say" that the carrier, Haultail, picked up the package on 5/2...today is 5/27 and still no package...Vuse pointed me to the carrier app(which is worthless) but does have a chat feature. I have been told for 3 consecutive days now that my package will be delivered, I wait around and no delivery, when I call Vuse to complain they escalate to a supervisor who said that I have two options: 1. keep waiting or 2. they can refund my money and I can go buy a different product! Very disappointing that a company the size of Phillip Morris has such horrible a customer service. I will be looking for an alternate product to use moving forward. 10 - 15 business days is a ridiculous amount of time to wait for a delivery and they can't even honor that commitment!