Brought a pack of four, first one didn’t work (threw away) put second in device, didn’t work. Brought new device (still didn’t work) tried third again didn’t work Called customer services . Told they would refund me $7 for the pod still in the packaging. But to get it …… Drive to post office (2 mile drive, I live remotely) pick up what they send me, package pod and box in envelope and post . Wait an eternity to see if I qualify for a refund then maybe I will get one for $7 The box cost $30+ they didn’t work, I’m not going to drive 2 miles, do what they want, drive 2 miles home and then not get refund on the whole box that didn’t work. My time is more valuable I use a pod a day and have done for years!!!! I’ve spent a lot (A LOT) of money with them. And they don’t want to refund me the money or in the least send me some coupons???? Oh well you have lost my business for ever Guess they prefer to miss out on thousands than do the right thing when their product doesn’t work Goodbye Vuse, hello another brand