Vype ePen 3 - bought and the battery never worked. The company weren't just not helpful, they promised troubleshooting, but as soon as they established I didn't have a paper receipt, announced the problem was with me (in those words - right at that moment). Collecting loads of data that they didn't need. And were generally just rude. An electronic receipt is bizarrely no good to them. Company is British American Tobacco. I asked about the troubleshooting again, and they said there was nothing they could do to help me having not tried a single thing.
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