VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Yolanda for resolving problems & helpful solutions when Royal mail sent me delivery to the wrong depot by mistake. Adrian”

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Posted 9 months ago

“Sorted out my request immediately”

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Posted 9 months ago

“They were very helpful with my lost package and my complaint was resolved proactively.”

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Posted 10 months ago

“A very fast solution to my issue, the individual who looked after me was excellent thank you.”

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Posted 10 months ago

“Terrible delivery service and customer support. No replies to emails and no feedback regarding delayed orders. Do not rely on their shipping information - I ordered on the 03 Jan 2024 and still have not received my order. Pathetic!! +++ Shipping Information Type: Select Shipping Option - STANDARD DELIVERY with 2 hour slot notification (2 WORKING DAYS Monday to Sat) Price: £0.00 +++”

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Posted 11 months ago

“Poor quality control! One in 6 pods have issues as well as leakage issues. I thought China made poor quality products, but I think Indonesia is worse! Bring the manufacturing back to the USA!”

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Posted 11 months ago

“horrible product the vape pen broke 5 times on me i just bought a new one had it 3 days now it won't charge they are horrible. i will never buy their products ever again i went to blu”

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Posted 1 year ago

“I have been using for few years now but the new e pen pro is a NIGHTMERE please stay away it was supposed to be an UPGRADE . i had 4 e pens replaced but dosn't charge you have to keep fiddling around its ridiculous. DO NOT BUY .”

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Posted 1 year ago

“I have been a customer for many many years and used the E pen for many of those years. They have now replaced them it with the pro (supposedly an upgrade on the old model). DO NOT BUY. The Pro only allows you 4/5puffs before it stops working. The battery only lasts around 2hours (if you’re lucky). The pods are smaller and do not fit the old EPen. The charger for the new pro is ridiculous, so unless you are constantly near a usb point you will not be able to charge it.”

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Posted 1 year ago

“Great customer service team (personally I spoke with Ramdan) and problem resolved in a quick manner. Great products as well, I'm a repeat customer.”

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Posted 1 year ago

“Doggy company!!!! Signed up for golden subscription, they then split my order in 2 and charged 2 different cards with obviously way more money, one of which I did not authorise. Sounds illegal, doesn`t it?! I sent an email to which I did not get a response and called the phone number provided millions of times but no one picked up... Took me 4 days to be able to chat with an agent via live chat, which had no agent over the weekend even though they claim to have them available 7am - 7pm every day! What a joke! When I called them out on the unauthorised charge they said it was a system error and they will get back to me... Agent was rude and not understanding at all. After this is sorted I shall never order from this company ever again!”

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Posted 1 year ago

“I was sent the wrong type of vape machine by mistake. They agreed to send me the correct one and also to keep the one that I had mistakenly been given. The customer service was excellent.”

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Posted 1 year ago

“Paid extra for next day delivery, which according to them means within 2 days !!!!! Customer Services dismissed my request for the extra delivery charge without any care evident. Very disappointed.”

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Posted 1 year ago

“I ordered some epods but didn't like to taste, so the customer support team (Ramdan) were very efficient and instructed me how to return the unused items to get a refund. The communication throughout the process has been excellent and the process to return the items were seamless.”

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Posted 1 year ago

“Brad in Customer Services is exemplary. Dealt with my issue quickly and in a professional manner. Always kept me updated on progress, answered my emails quickly and ensured an excellent conclusion for me. A real asset to the company.”

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Posted 1 year ago

“I had many conversations with Brad in Customer Services, who proved to be remarkable. Polite, diligent & extremely helpful. In fact I would go so far to say he is the best Customer Service representative I have ever dealt with. With the advent of COVID when absolutely everything ground to a halt, Brad's 'dedication' to his job is admirable & his Employer's are fortunate to have such a wonderful staff member working with them. Thank you Brad - you are great!!”

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Posted 1 year ago

“My order got lost in the post and vip with no hesitation sent me a replacement order thank you so much for your quick response”

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Posted 2 years ago

“Very helpful customer service team and problem resolved in a quick manor”

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Posted 2 years ago

“Fabulous communication Problem resolved very very quickly”

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Posted 2 years ago

“Fabulous customer service . Thank you..”

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Posted 2 years ago

VUSE is rated 4.6 based on 6,339 reviews