VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery service and customer support. No replies to emails and no feedback regarding delayed orders. Do not rely on their shipping information - I ordered on the 03 Jan 2024 and still have not received my order. Pathetic!! +++ Shipping Information Type: Select Shipping Option - STANDARD DELIVERY with 2 hour slot notification (2 WORKING DAYS Monday to Sat) Price: £0.00 +++”

Helpful Report

Posted 3 months ago

“horrible product the vape pen broke 5 times on me i just bought a new one had it 3 days now it won't charge they are horrible. i will never buy their products ever again i went to blu”

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Posted 5 months ago

“I have been using for few years now but the new e pen pro is a NIGHTMERE please stay away it was supposed to be an UPGRADE . i had 4 e pens replaced but dosn't charge you have to keep fiddling around its ridiculous. DO NOT BUY .”

Helpful Report

Posted 5 months ago

“I have been a customer for many many years and used the E pen for many of those years. They have now replaced them it with the pro (supposedly an upgrade on the old model). DO NOT BUY. The Pro only allows you 4/5puffs before it stops working. The battery only lasts around 2hours (if you’re lucky). The pods are smaller and do not fit the old EPen. The charger for the new pro is ridiculous, so unless you are constantly near a usb point you will not be able to charge it.”

Helpful Report

Posted 7 months ago

“Doggy company!!!! Signed up for golden subscription, they then split my order in 2 and charged 2 different cards with obviously way more money, one of which I did not authorise. Sounds illegal, doesn`t it?! I sent an email to which I did not get a response and called the phone number provided millions of times but no one picked up... Took me 4 days to be able to chat with an agent via live chat, which had no agent over the weekend even though they claim to have them available 7am - 7pm every day! What a joke! When I called them out on the unauthorised charge they said it was a system error and they will get back to me... Agent was rude and not understanding at all. After this is sorted I shall never order from this company ever again!”

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Posted 10 months ago

“Paid extra for next day delivery, which according to them means within 2 days !!!!! Customer Services dismissed my request for the extra delivery charge without any care evident. Very disappointed.”

Helpful Report

Posted 11 months ago

“appalling service and their CS don't help!!! They messed up my March order by keep saying out of stock when it was available on their website and in Aprils subscription, they say it may take up to 5 days even though one of their agents previously said it would be dispatched today!!! WHAT IS GOING ON!!!”

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Posted 2 years ago

“Worked for only 2 days”

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Posted 2 years ago

“Terrible customer service, horrible and frustrating experience, no respect to the customer at all”

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Posted 2 years ago

“Formally known as VIP both their brands have gone down hill. Their products don't work. Their tanks are very hard to unscrew. They struggle to decide whether they're called VIP or Vyse. Only reason they have so many positive reviews is because they e-mail their users asking for reviews in exchange for discounts. The company has fallen so down hill. AVOID”

Helpful Report

Posted 2 years ago

“I was a customer for over a year with the max subscription (30 epod cartridges per month). The new epod device is poor manufactured. The charging cable are not working after a week or so of use. Struggling to charge the devices using different charging cables. I bought 5 epod devices through Vuse website during the last 6 moths but when I was contacted customer service were asking silly questions about batch order etc. My orders are saved in my account. After numerous of emails back and forth I was informed that my devices are not covered by the warranty because I used different power sources. That's ridiculous because the cables are not working and was trying to charge my devices. I wasn't looking to get a free device, just to be informed what Vuse is planning to do to improve their quality. Do they really think that a guy that spends over £1500 per year in pods will look to get free devices that cost £2.99 each. Really? The worst customer service experience in years.”

Helpful Report

Posted 2 years ago

“I spoke to Davis on Friday. He was most polite and helpful. I got a replacement epen the following day from Yodel 10 hours early and the courier could nor have been more helpful. I suggest Vuse do something about the epen design and rectify the problem of the metal rods from the battery not connecting to the pods. Any competent Tech could correct this in 10 minutes so get off your bottoms and deal with this design problem for heavens sake.”

Helpful Report

Posted 2 years ago

“Awful company that just lie and lie. Never trust this company. They never send the products or do what they are supposed to do. Always use another manufacturer where possible.”

Helpful Report

Posted 2 years ago

“Vype ePen 3 - bought and the battery never worked. The company weren't just not helpful, they promised troubleshooting, but as soon as they established I didn't have a paper receipt, announced the problem was with me (in those words - right at that moment). Collecting loads of data that they didn't need. And were generally just rude. An electronic receipt is bizarrely no good to them. Company is British American Tobacco. I asked about the troubleshooting again, and they said there was nothing they could do to help me having not tried a single thing.”

Helpful Report

Posted 2 years ago

“You have changed oils which are horrible”

Helpful Report

Posted 2 years ago

“Not impressed with the sudden 30% price increase in the cost of pods. You've lost a formerly happy customer of three years standing.”

Helpful Report

Posted 3 years ago

“There's no way am gonna pass without dropping a positive review on this fraud website this guy's made me believe after paying for my package it will be delivered 15 hours after confirming payment but rather they kept me waiting for more than 24 hours when i tried to call i got no response up till date I haven't received my order or neither see any delivery van at my door step. Normally i shop from (bigweedbrothers.com) they always deliver in time just decided to try placing an order here but ended up ripped off meanwhile i never witness such a thing throughout working with bigweedbrothers.com The are legit for sure.”

Helpful Report

Posted 3 years ago

“This is the third I have bought your Vape and it doesn’t work/ doesn’t charge. I’ve tried different ports and the result is always the same??!!!! Is this a complete scam? Please explain.”

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Posted 3 years ago

“Horrible product.Vype is very bitter and it leaks.”

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Posted 4 years ago

Hi Sebastian, thank you for you review. We are sorry to hear you are not happy with the product. If you have any concerns, please contact the Vype Care team on 0800 133 7350 or via email at info@govype.com - The team are on hand Monday-Friday from 09:00-17:00 to offer their assistance.

Posted 4 years ago

“Brought vype 3 14day trail only lasted two days would cost a fortune to smoke all the time”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. If you do require any further assistance, please feel free to contact the Vype Customer Care team on 0800 1337 350 or info@govype.com.

Posted 5 years ago

VUSE is rated 4.6 based on 6,339 reviews