VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought one in November 2018, doesn't work, informed vype, but no one wants to know, won't be using again.”

Helpful Report

Posted 5 years ago

Hello Stephen, and thank you for your feedback. Having checked our records, we do not seem to have received a response to our troubleshooting questions that we sent you. If you could kindly respond to them, then once we have received them, we can try and assist you in resolving your issue. Or if you prefer, you can contact the Customer Care Team on: 0800 133 7350 (Monday to Friday, 09:00 - 17:00), and a member of the team will be happy to assist you.

Posted 5 years ago

“Really like my e-pen 3. But totally pointless if I can’t buy any cartridges anywhere. Can get the original Vype juice but thats only for the original e-pen that goes with them. Really disappointed unfortunately.”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. We were sorry to learn you are having difficulty finding refills for your ePen 3 device. I can confirm the are sold across the UK in Tesco, Sainsburys, Asda, Co-op, WH Smiths, Superdrug, Boots, One Stop, McColls and many other independent stores. Failing this, you can order ePen 3 refills online at www.govype.com If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Received not working. Wanted a replacement but they refunded me instead. So can't review.”

Helpful Report

Posted 5 years ago

We appreciate the time taken to leave your feedback. We are sorry to hear that your device did not work. A member of our team will be in contact with you shortly. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“It worked great for about a week... and now it just leaks everywhere. Waste of money.”

Helpful Report

Posted 5 years ago

Hi Anastasia, thank you for your review. I was sorry to learn of the issues with your Vype device. One of our team will be in contact with you to discuss this further and offer assistance and trouble shooting. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“I use a different vape currently and was out of cartridges so I gave this one a try. It tastes absolutely terrible. It tastes exactly like the rubber/silicon that wraps around the mouth piece when it was boxed. I wish I could return it and get my money back but being tobacco product they will not take it back. The taste stuck around for the next 4 hours and just disgusted me. I would not recommend this to anyone else. I would recommend the other product I'm using (Mylé”

Helpful Report

Posted 5 years ago

Hi Chris, thank you for your review. We are very sorry to learn of your disappointment with your purchase. One of our team will be in contact with you to discuss your feedback further. In the meantime, I can confirm that we offer a satisfaction guarantee on our products, more can be found on the link below on this. https://www.govype.com/uk/satisfaction If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Yet again I have bought a pack of 3 atomisers the first only lasted a day. This is the second time this has happened and will be changing to another brand.”

Helpful Report

Posted 5 years ago

Hi John, thank you for your review. I was sorry to learn of the issues experienced with your atomisers. I can appreciate this would be frustrating. One of our team will be in contact with you shortly to discuss this further. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“This device leaks into your mouth when sucking on it”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. We are sorry to learn that your device is leaking. One of our team will be in contact with you regarding this to discuss this further. In the meantime, should you require any assistance, please feel free to contact us on 0800 133 7350 or via email at info@govype.com Our team are available Monday-Friday from 09:00-17:00

Posted 5 years ago

“The new e pen3 is awful , leaks into your mouth , used to get a day and half out of one cartridge your lucky with the new ones if they last 8 hrs . Cost more ... Get less ... Leak into your mouth..... Buy a different brand”

Helpful Report

Posted 5 years ago

Hi Andy, thanks for taking the time to leave your review. Our ePen3 cartridges provides approximately 200 puffs in our testing, but this will depend on your personal vaping behaviour. As the ePen3 battery is significantly more powerful than our original ePen, it will vaporise the eLiquid at a faster rate, reducing the amount of puffs it is capable of per cartridge, but increasing the volume of vapour and flavour delivery per puff. We are very sorry to hear however, that you’ve been having trouble using your ePen3. Leakage is not a common occurrence we have seen on this device at all, and as such we are keen to investigate your product as soon as possible. We can see you have been in touch with our team very recently, and we provided the return instructions for you to resolve this matter. It is difficult for us to investigate further without receiving your products, but we hope to hear from you soon, and aim to resolve this for you as soon as possible.

Posted 5 years ago

“Vape pen did not arrive. Yodel stated it was recorded as delivered and would look into it but never got back to me. Emailed vype to explain what has happened and they never got back to me. Money wasted on a present for my father in law who is trying to giving up smoking for a heart bypass opperation”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our apologies for the issues you have experienced with your delivery and our email responses. Unfortunately, we have been experiencing technical difficulties with some of our emails. You can use UK_Vype_Customer_Services@bat.com as an alternative email address for the Vype customer care team. In regards to your issues with delivery, one of our Vype care team agents will be in contact shortly.

Posted 5 years ago

“delay on shipping and the worst e-liquid I've ever used”

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to leave a review. We are very sorry to hear that there was a delay with your shipping. A member of the Vype Customer Care team will look in to this straight away for you and we will directly contact you. We’ll also be able to discuss the eLiquid you have been using and hopefully find a suitable resolution for you. In the meantime, if you do have any more concerns please feel free to contact us on 0800 1337 350.

Posted 5 years ago

“Terrible customer service. Don't even have the decency to respond to emails”

Helpful Report

Posted 5 years ago

We do apologise as we are experiencing technical difficulties with our support ticket and email systems. We have had this message on our website Contact Page to email the Vype Care team please write to UK_Vype_Customer_Services@bat.com or call our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm. A member of our team will be in touch with you shortly.

Posted 5 years ago

“leaks and noisy”

Helpful Report

Posted 5 years ago

We do apologise for the issue that you are experiencing with your device. A member of our team will be in touch with you shortly.

Posted 5 years ago

“The delivery service they use (YODEL) is a joke. I still haven't received my order after waiting in on three separate occasions. Please change your delivery service then maybe I will be able to write a review about your product that I still as yet have not received.”

Helpful Report

Posted 5 years ago

“Don’t buy ! Was good for the first few days. The mint cap started leaking and then I switched caps thinking that should fix it and it made a wierd popping sound in my mouth and I thought it malfunctioned on me . It’s not worth the anxiety!!!”

Helpful Report

Posted 5 years ago

“Wouldn't let me purchase via klarna. Why have a payment option that doesn't work? Now I am annoyed and disappointed with vype.”

Helpful Report

Posted 5 years ago

Hello. Thank you for your feedback, and we were sorry to read of the issues you have encountered regarding your ePen 3 order with Vype. A member of the Customer Care Team shall contact you soon.

Posted 5 years ago

“The ordered items were out of date.”

Helpful Report

Posted 5 years ago

Hello Krishna, and thank you for your feedback. Please note that the date printed on our products is the date of manufacturer, and not an expiry date. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 5 years ago

“All the e liquid i was sent is out of date”

Helpful Report

Posted 6 years ago

Hello Ian, and thank you for your feedback. The date that is printed on our eLiquid bottles and cartridges, is the date of manufacturer and not an expiry date. However we do advise, that once the seal is broken we would advise that you use any Vype refills within 10 days. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com.

Posted 6 years ago

“Vype epen- press 3 times to switch off/on more like 33. Very disappointed as it worked fine for about 2 weeks.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with your device. A member of the Customer Care Team shall contact you soon.

Posted 6 years ago

“Still haven't received my order, which reflects the review rating...”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback about your order. If you have not done so already, please contact the Customer Care Team, who will be able to look into this further.

Posted 6 years ago

“Vype leaked so useless”

Helpful Report

Posted 6 years ago

Hello Elaine. Thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 6 years ago

VUSE is rated 4.6 based on 6,339 reviews