VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Yolanda for resolving problems & helpful solutions when Royal mail sent me delivery to the wrong depot by mistake. Adrian”

Helpful Report

Posted 1 month ago

“Sorted out my request immediately”

Helpful Report

Posted 2 months ago

“They were very helpful with my lost package and my complaint was resolved proactively.”

Helpful Report

Posted 2 months ago

“A very fast solution to my issue, the individual who looked after me was excellent thank you.”

Helpful Report

Posted 2 months ago

“I was sent the wrong type of vape machine by mistake. They agreed to send me the correct one and also to keep the one that I had mistakenly been given. The customer service was excellent.”

Helpful Report

Posted 10 months ago

“I ordered some epods but didn't like to taste, so the customer support team (Ramdan) were very efficient and instructed me how to return the unused items to get a refund. The communication throughout the process has been excellent and the process to return the items were seamless.”

Helpful Report

Posted 1 year ago

“Brad in Customer Services is exemplary. Dealt with my issue quickly and in a professional manner. Always kept me updated on progress, answered my emails quickly and ensured an excellent conclusion for me. A real asset to the company.”

Helpful Report

Posted 1 year ago

“I had many conversations with Brad in Customer Services, who proved to be remarkable. Polite, diligent & extremely helpful. In fact I would go so far to say he is the best Customer Service representative I have ever dealt with. With the advent of COVID when absolutely everything ground to a halt, Brad's 'dedication' to his job is admirable & his Employer's are fortunate to have such a wonderful staff member working with them. Thank you Brad - you are great!!”

Helpful Report

Posted 1 year ago

“My order got lost in the post and vip with no hesitation sent me a replacement order thank you so much for your quick response”

Helpful Report

Posted 1 year ago

“Very helpful customer service team and problem resolved in a quick manor”

Helpful Report

Posted 1 year ago

“Fabulous communication Problem resolved very very quickly”

Helpful Report

Posted 1 year ago

“Fabulous customer service . Thank you..”

Helpful Report

Posted 1 year ago

“Excellent customer service They sent me an email with a special offer code. When I tried to use it 10 days later it came up as expired. I sent them an email on a Sunday, not expecting a reply for a few days. Within a couple of hours it was all resolved. Can’t ask for better than that. Well done”

Helpful Report

Posted 1 year ago

“Great sevice fast delivery”

Helpful Report

Posted 1 year ago

“I called at your Oracle Reading store where I was served by Ben. He was knowledgeable, polite and extremely helpful. I am not a person who provides testimonials often but I was delighted with the level of service he provided. Thanks.”

Helpful Report

Posted 1 year ago

“great service. Respond fast enough and never let me down.”

Helpful Report

Posted 1 year ago

“I had a bit of an issue with my delivery but contacted customer service who were excellent. They contacted the courier and I received my order fairly soon afterwards”

Helpful Report

Posted 2 years ago

“I was highly impressed with Vype's service, in particular their product support, which has been excellent. A very professional, trustworthy and thoroughly recommended business.”

Helpful Report

Posted 2 years ago

“Great and quick response through customer service, thank you Noora appreciate your support.”

Helpful Report

Posted 2 years ago

“Although the issue I had was silly and uncalled for, the help that I received afterwards was excellent. Veronika was dealing with my request and was extremely helpful. She kept me up to date throughout and answered any questions that I had promptly.”

Helpful Report

Posted 2 years ago

VUSE is rated 4.6 based on 6,339 reviews