VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service team (personally I spoke with Ramdan) and problem resolved in a quick manner. Great products as well, I'm a repeat customer.”

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Posted 9 months ago

“I had a problem with my order and talked to your advisor, Sonja, who was 100% professional, totally helpful, friendly with a keen sense of humour resulting in sorting my problem promptly. Many thanks Sonja, Al Douglas.”

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Posted 2 years ago

“Veronika was very helpful and resolved my issue quickly. Have had no problems with Vuse at all and usually delivered very quickly. Recommended.”

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Posted 2 years ago

“Received a batch of nicotine pouches from Velo - normally good quality and have had no problems. Was a problem with the quality of the pouches. Spoke to customer services who were excellent - received notification I am to receive a replacement for my purchase with no issue. Customer service were v polite and worked quickly to rectify my issue”

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Posted 3 years ago

“Overall, I’m unsure as to the delivery speed and communication. It may well be the time of year that slowed it down but when I did receive confirmation of delivery, I was told Saturday but the delivery came on Wednesday? It had to be signed for but that didn’t happen, however if I hadn’t been in, I would not have received my goods (Yodel) That said, the customer service I received from Jaina from Vype has been OUTSTANDING. She returned my call confirming my order as I’d had no communication from Yodel and ensured my order was being taken care of. I cannot remember an individual representing a company who has gone the extra mile to exceed expectations the way she did. She is an absolute credit to Vype and I’m not in the habit of writing reviews like this. Thank you Jaina, you were brilliant!”

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Posted 3 years ago

“The current vype flavours are great but it would be better if there were more flavours to choose from. I.e, raspberry, watermelon, orange and more!”

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Posted 4 years ago

We appreciate your feedback😊 We do carry a variety of flavours as we do understand that everyone has their own preference of liquid flavors. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“The best I have bought is the e pen”

Helpful Report

Posted 4 years ago

Thanks for your review Sue! 😊 We are pleased that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Great alternative to cigarettes. No fuss with the iswitch Vype, easy to use and re-fill. Would recommend”

Helpful Report

Posted 4 years ago

Thanks so much for your review Lindsey! We are pleased that you are enjoying your iSwitch. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“I would have given a 5* review. The only 3 things negative to say is that the cartridges or pods don't seem to last as long, you can see how much you have left and the battery doesnt seem as good as the first vype. The positives are: 1. This is the only vape I have managed to quit cigarettes and replace with a vape. 2. More flavours than the previous vype version. 3. Because the pods are the mouth piece also, it never clogs and it feels super clean. 4. Light and easy to use, the mouth piece is more comfortable than any other I have tried, including the first vype 5. The stores near me seem to sell them 6. The vype itself is very inexpensive 7. I like that there's more vapour 8. Durable Need I go on? Amazing product and so pleased I am not craving cigarettes. Thank you!”

Helpful Report

Posted 4 years ago

Thank you for your feedback Kimberly, we are glad that you are enjoying your ePen 3. In laboratory testing each ePen 3 Pod provides about 200 puffs per Pod, your experience will depend on your personal vaping behavior. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Excellent product stopped using tailored cigarettes in 2010 and have been vaping ever since.”

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Posted 4 years ago

Thank you so much for your review Jane! We are super glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Very good product, good flavours which seem better quality than cheaper makes.”

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Posted 4 years ago

Thanks for your review Carl! We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Enjoy the Vype epen3. Convenient to use and the flavours are very good. Expensive way to vape but no bother with wicks and fluids etc. Customer service is excellent.”

Helpful Report

Posted 4 years ago

Thanks for your review John! We are pleased that you are enjoying your ePen 3. 😊 The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“They fulfill 80% of the requirements I have for 'smoking'... and. on the whole, are less smelly while also healthier and cheaper than smoking 'real' cigarettes.”

Helpful Report

Posted 4 years ago

Thanks for the review, we are glad that we are a good fit for your vaping needs. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“not a lot to say just better than cigarettes”

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Posted 4 years ago

Thank you for your review Kathleen! We are glad to know that you enjoy using Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Efficient order processing and great customer service”

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Posted 4 years ago

Thanks for the review Lynn! It's great to hear that you are pleased with our order processing and Customer Service.😊 The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“I am not a fan of the original vapes, filling oil etc. The Vype epen made vaping easier. Happy with my purchase and very happy with the after service from Vype”

Helpful Report

Posted 4 years ago

Thanks for your review Lorna! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Fairly quick service, but refills are still too expensive”

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Posted 4 years ago

Thank you for your feedback Brian. 😊 We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. If you do require any further assistance, please feel free to contact the Vype Customer Care team on 0800 1337 350 or info@govype.com.

Posted 4 years ago

“I use the Epen3 with blended tobacco and find it completely replaces any thoughts I have had about smoking. What's better is that I can use it in lots of places I could not smoke, so all in all a great way to give up smoking, save money and be a bit healthier.”

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Posted 4 years ago

Thank you so much for your review! We are super glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Fast delivery. Great flavours nor as harsh on your throat as other vaping products”

Helpful Report

Posted 4 years ago

Thank you for the awesome review Spencer! We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

“Like the small Vype e-cigarette as it is not bulky to carry around. Feel that the pods are expensive for 2 & certainly work out more expensive to smoke than the liquid devices. Some offers would be nice.”

Helpful Report

Posted 4 years ago

Hi Debra, thank you for your review and feedback. It's great to hear you like how compact the device is. We will take your feedback on board in regards to the price of the pods, however we can advise we are priced competitively amongst other brands in the market. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 4 years ago

VUSE is rated 4.6 based on 6,339 reviews