VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,353 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second starter kit I bought and none of them work”

Helpful Report

Posted 8 years ago

Hello Jane, and thank you for your feedback. We were sorry to hear of the issues you have been experiencing with your device. A member of the team shall contact you soon.

Posted 8 years ago

“I ordered a clearomiser replacement but it never arrived”

Helpful Report

Posted 8 years ago

Hello Aaron. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 8 years ago

“Not good! Never received my products.....☹️”

Helpful Report

Posted 8 years ago

Hello Holly. Thank you for your feedback. We were sorry to read of the issues you had experienced with your delivery, but we are glad that the issue has since been resolved. If you have any queries about our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“shipment was picked up by a random person, no refund was issued”

Helpful Report

Posted 8 years ago

Hello Cetin. Thank you for your feedback. We can see that a member of our Customer Care Team have contacted you, and we hope that they were able to resolve this issue.

Posted 8 years ago

“Strawberry Smash is the most disgusting flavour I have ever tried. Avoid.”

Helpful Report

Posted 8 years ago

Hello, and thank you for your feedback. We were sorry to hear of your experience using the Strawberry Smash flavour. A member of the Customer Care Team shall contact you shortly.

Posted 8 years ago

“Vype maxx tips are currently out of stock everywhere , went on to these when my other vype product was withdrawn , could you please upgrade your customer care a.s.a.p. as you are in danger of losing your loyal customers”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. A member of the Customer Care Team will contact you shortly.

Posted 8 years ago

“I have not received my order.”

Helpful Report

Posted 8 years ago

Hello Huw and thank you for your feedback. We were sorry to hear that you did not initially receive your order, but we are pleased you have now received this. If you have any further queries, please do not hesitate to contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00-17:00 Mondays - Fridays) or by email at info@govype.com.

Posted 8 years ago

“Tastes of plastic, feels bad in the mouth. Poor battery. Very fiddly button. No discernible difference between voltage options. Have to pull very hard to get anything out of it. Poor all round. Avoid”

Helpful Report

Posted 8 years ago

Hello Jim and thank you for your feedback. We were sorry to hear of your experience. A member of the Customer Care Team will contact you shortly.

Posted 8 years ago

“Doesn't work, even when fully charge. leaks all the time.”

Helpful Report

Posted 8 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have had with your device. A member of the Customer Care Team will contact you to discuss this.

Posted 8 years ago

“Only worked for 3 days. Won't charge. Shop I bought it from have refused to change it.”

Helpful Report

Posted 9 years ago

Hello Tracy. Thank you for your feedback. We were sorry to hear of the issues you have experienced with your device. A member of the Customer Care Team will contact you shortly.

Posted 9 years ago

“I am unable to try it as the cartridges leaked through all the packaging”

Helpful Report

Posted 9 years ago

Hello Nicola and thank you for your feedback. We were sorry to read of the issues you have had regarding the cartridges. A member of the Vype Customer Care Team will contact you shortly.

Posted 9 years ago

“The battery life is dreadful, I have two on the go and one is always on charge as one epen doesn't last the day. I've followed all the instructions to the letter and use the right mha charger. I've had at least two that have totally died resulting in my having to buy replacements. It's a shame as I like everything else about them but the battery life let's it down and makes it expensive. As soon as I use up all my current cartridges I'm going elsewhere!”

Helpful Report

Posted 9 years ago

We are very sorry to hear that you have not enjoyed using your Vype ePen. Please can you contact our Vype care team on 0800 1337 350 or info@govype.com. One of our Vype Care team will be pleased to assist you with any issues.

Posted 9 years ago

“Bought the E Tank pro after reading the reviews and was not impressed, it leaked out of the bottom of the tank. Thinking that i had just purchased a faulty one i got a replacement only to have the same issue, very poor product.”

Helpful Report

Posted 9 years ago

“Don't like the new Ecig stick... It's not as good as the original one!”

Helpful Report

Posted 9 years ago

“I ordered the etank pro as the next step up from the etank which while the battery lasts is excellent. Superb vaping experience with excellent flavour. But this is just awful. Burning hot liquid that tastes extremely unpleasant is sucked to the back of my throat, in addition when it's not doing that the vapour is like hot sauna steam with no flavour. Very disappointing! The starter etank battery life just flickers and dies after a week and this etank pro is actually dangerous. I will now look for a mod box or whatever they're called”

Helpful Report

Posted 9 years ago

“The order has never arrived!!!!”

Helpful Report

Posted 9 years ago

“My delivery didn't turn up there was just a delivery note left saying left behind green bin and when I looked there was nothing there....!!!!!”

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Posted 9 years ago

“Still haven't received my parcel.”

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Posted 9 years ago

“it to big and heavey”

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Posted 9 years ago

“Never received my order yodel never delivered it going to use Vip instead as they use DPD delivery and they give you an hour time slot for delivery vype never going to use again”

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Posted 9 years ago

VUSE is rated 4.5 based on 6,353 reviews