VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,343 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the e liquid i was sent is out of date”

Helpful Report

Posted 7 years ago

Hello Ian, and thank you for your feedback. The date that is printed on our eLiquid bottles and cartridges, is the date of manufacturer and not an expiry date. However we do advise, that once the seal is broken we would advise that you use any Vype refills within 10 days. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com.

Posted 7 years ago

“Vype epen- press 3 times to switch off/on more like 33. Very disappointed as it worked fine for about 2 weeks.”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with your device. A member of the Customer Care Team shall contact you soon.

Posted 7 years ago

“Still haven't received my order, which reflects the review rating...”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback about your order. If you have not done so already, please contact the Customer Care Team, who will be able to look into this further.

Posted 7 years ago

“Vype leaked so useless”

Helpful Report

Posted 7 years ago

Hello Elaine. Thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 7 years ago

“I still haven't received my order.”

Helpful Report

Posted 7 years ago

Hello David, and thank you for your feedback. A member of the Customer Care Team has contacted you, about this issue.

Posted 7 years ago

“Tasteless . Had the new smoothie ones. Couldn't tell by taste which was which except possibly the tropical one. No fruitless in any of the other two. Avoid.”

Helpful Report

Posted 7 years ago

Hello Phil, and thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 7 years ago

“It’s leaking and it’s very hard to find cartridges to buy in shops, also the variety of flavours is very poor”

Helpful Report

Posted 7 years ago

Hello Madara. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“No replies from my emails I have sent ...only one reply saying you would refund my order but nothing yet. Not good service...”

Helpful Report

Posted 7 years ago

Hello Karen, and thank you for your feedback. Having checked, we can confirm that we have responded to your e-mails, and confirmed when the refund would be done. We would recommend that you check all your folders (including junk or spam folders) in case it was not delivered to your inbox. If you have any further queries, you can contact the Customer Care Team on - 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or e-mail at: info@govype.com.

Posted 7 years ago

“This is supposed to be a cheap way of packing in cigarettes it's almost as much per week as buying sterling tobbaco went to my nearest vape shop loads cheaper..... toooo expensive and that's very encouragable of the company to disencourage kicking the habit one bottle of vape oil last me a week one capsule lasts a day so it works out at £10 a week I can get rolling tobacco as cheap thanks but no thanks”

Helpful Report

Posted 7 years ago

Hello Melissa. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“Buttons to small to use”

Helpful Report

Posted 7 years ago

Hello John. Thank you for your feedback. We can see that a member of the Customer Care Team has been dealing with you, and we hope to be able to resolve this for you to your satisfaction.

Posted 7 years ago

“loved the epen with dark cherry so wen it died i bought a etank pro with two dark cherry eliquids and 10 wick cartridges £40 but wen used after filling charging and left to stand over night i was shocked at mouth peice gets instantly hot .and burns lips and it tastes ov car tyre. horrible in fact. worst thing i ever bought. im really not happy with it and will not use it again”

Helpful Report

Posted 7 years ago

Hello Lee. Thank you for your feedback. We were sorry to read of your experience using the eTank Pro device. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“I never received my order, and no email to explain why!”

Helpful Report

Posted 7 years ago

Hello Stuart, and thank you for your feedback. We were sorry to read of the issue you had encountered with your delivery. We can see that a member of the Customer Care Team has been dealing with your ticket, and we hope this has been resolved for you. If you have any further queries, please do not hesitate to contact the Customer Care Team, who will be more than happy to assist.

Posted 7 years ago

“This is the second starter kit I bought and none of them work”

Helpful Report

Posted 7 years ago

Hello Jane, and thank you for your feedback. We were sorry to hear of the issues you have been experiencing with your device. A member of the team shall contact you soon.

Posted 7 years ago

“I ordered a clearomiser replacement but it never arrived”

Helpful Report

Posted 7 years ago

Hello Aaron. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“Not good! Never received my products.....☹️”

Helpful Report

Posted 7 years ago

Hello Holly. Thank you for your feedback. We were sorry to read of the issues you had experienced with your delivery, but we are glad that the issue has since been resolved. If you have any queries about our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“shipment was picked up by a random person, no refund was issued”

Helpful Report

Posted 7 years ago

Hello Cetin. Thank you for your feedback. We can see that a member of our Customer Care Team have contacted you, and we hope that they were able to resolve this issue.

Posted 7 years ago

“Strawberry Smash is the most disgusting flavour I have ever tried. Avoid.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We were sorry to hear of your experience using the Strawberry Smash flavour. A member of the Customer Care Team shall contact you shortly.

Posted 7 years ago

“Vype maxx tips are currently out of stock everywhere , went on to these when my other vype product was withdrawn , could you please upgrade your customer care a.s.a.p. as you are in danger of losing your loyal customers”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. A member of the Customer Care Team will contact you shortly.

Posted 7 years ago

“I have not received my order.”

Helpful Report

Posted 7 years ago

Hello Huw and thank you for your feedback. We were sorry to hear that you did not initially receive your order, but we are pleased you have now received this. If you have any further queries, please do not hesitate to contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00-17:00 Mondays - Fridays) or by email at info@govype.com.

Posted 7 years ago

“Tastes of plastic, feels bad in the mouth. Poor battery. Very fiddly button. No discernible difference between voltage options. Have to pull very hard to get anything out of it. Poor all round. Avoid”

Helpful Report

Posted 7 years ago

Hello Jim and thank you for your feedback. We were sorry to hear of your experience. A member of the Customer Care Team will contact you shortly.

Posted 7 years ago

VUSE is rated 4.5 based on 6,343 reviews