VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order.”

Helpful Report

Posted 6 years ago

Hello David, and thank you for your feedback. A member of the Customer Care Team has contacted you, about this issue.

Posted 6 years ago

“Tasteless . Had the new smoothie ones. Couldn't tell by taste which was which except possibly the tropical one. No fruitless in any of the other two. Avoid.”

Helpful Report

Posted 6 years ago

Hello Phil, and thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 6 years ago

“It’s leaking and it’s very hard to find cartridges to buy in shops, also the variety of flavours is very poor”

Helpful Report

Posted 6 years ago

Hello Madara. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“No replies from my emails I have sent ...only one reply saying you would refund my order but nothing yet. Not good service...”

Helpful Report

Posted 6 years ago

Hello Karen, and thank you for your feedback. Having checked, we can confirm that we have responded to your e-mails, and confirmed when the refund would be done. We would recommend that you check all your folders (including junk or spam folders) in case it was not delivered to your inbox. If you have any further queries, you can contact the Customer Care Team on - 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or e-mail at: info@govype.com.

Posted 6 years ago

“This is supposed to be a cheap way of packing in cigarettes it's almost as much per week as buying sterling tobbaco went to my nearest vape shop loads cheaper..... toooo expensive and that's very encouragable of the company to disencourage kicking the habit one bottle of vape oil last me a week one capsule lasts a day so it works out at £10 a week I can get rolling tobacco as cheap thanks but no thanks”

Helpful Report

Posted 6 years ago

Hello Melissa. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“Buttons to small to use”

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Posted 6 years ago

Hello John. Thank you for your feedback. We can see that a member of the Customer Care Team has been dealing with you, and we hope to be able to resolve this for you to your satisfaction.

Posted 6 years ago

“loved the epen with dark cherry so wen it died i bought a etank pro with two dark cherry eliquids and 10 wick cartridges £40 but wen used after filling charging and left to stand over night i was shocked at mouth peice gets instantly hot .and burns lips and it tastes ov car tyre. horrible in fact. worst thing i ever bought. im really not happy with it and will not use it again”

Helpful Report

Posted 6 years ago

Hello Lee. Thank you for your feedback. We were sorry to read of your experience using the eTank Pro device. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“I never received my order, and no email to explain why!”

Helpful Report

Posted 6 years ago

Hello Stuart, and thank you for your feedback. We were sorry to read of the issue you had encountered with your delivery. We can see that a member of the Customer Care Team has been dealing with your ticket, and we hope this has been resolved for you. If you have any further queries, please do not hesitate to contact the Customer Care Team, who will be more than happy to assist.

Posted 6 years ago

“This is the second starter kit I bought and none of them work”

Helpful Report

Posted 6 years ago

Hello Jane, and thank you for your feedback. We were sorry to hear of the issues you have been experiencing with your device. A member of the team shall contact you soon.

Posted 6 years ago

“I ordered a clearomiser replacement but it never arrived”

Helpful Report

Posted 6 years ago

Hello Aaron. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“Not good! Never received my products.....☹️”

Helpful Report

Posted 6 years ago

Hello Holly. Thank you for your feedback. We were sorry to read of the issues you had experienced with your delivery, but we are glad that the issue has since been resolved. If you have any queries about our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“shipment was picked up by a random person, no refund was issued”

Helpful Report

Posted 6 years ago

Hello Cetin. Thank you for your feedback. We can see that a member of our Customer Care Team have contacted you, and we hope that they were able to resolve this issue.

Posted 6 years ago

“Strawberry Smash is the most disgusting flavour I have ever tried. Avoid.”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. We were sorry to hear of your experience using the Strawberry Smash flavour. A member of the Customer Care Team shall contact you shortly.

Posted 6 years ago

“Vype maxx tips are currently out of stock everywhere , went on to these when my other vype product was withdrawn , could you please upgrade your customer care a.s.a.p. as you are in danger of losing your loyal customers”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“I have not received my order.”

Helpful Report

Posted 6 years ago

Hello Huw and thank you for your feedback. We were sorry to hear that you did not initially receive your order, but we are pleased you have now received this. If you have any further queries, please do not hesitate to contact the Customer Care Team on 0800 133 7350 (between the hours of 09:00-17:00 Mondays - Fridays) or by email at info@govype.com.

Posted 6 years ago

“Tastes of plastic, feels bad in the mouth. Poor battery. Very fiddly button. No discernible difference between voltage options. Have to pull very hard to get anything out of it. Poor all round. Avoid”

Helpful Report

Posted 6 years ago

Hello Jim and thank you for your feedback. We were sorry to hear of your experience. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“Doesn't work, even when fully charge. leaks all the time.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have had with your device. A member of the Customer Care Team will contact you to discuss this.

Posted 6 years ago

“Only worked for 3 days. Won't charge. Shop I bought it from have refused to change it.”

Helpful Report

Posted 6 years ago

Hello Tracy. Thank you for your feedback. We were sorry to hear of the issues you have experienced with your device. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“I am unable to try it as the cartridges leaked through all the packaging”

Helpful Report

Posted 6 years ago

Hello Nicola and thank you for your feedback. We were sorry to read of the issues you have had regarding the cartridges. A member of the Vype Customer Care Team will contact you shortly.

Posted 6 years ago

“The battery life is dreadful, I have two on the go and one is always on charge as one epen doesn't last the day. I've followed all the instructions to the letter and use the right mha charger. I've had at least two that have totally died resulting in my having to buy replacements. It's a shame as I like everything else about them but the battery life let's it down and makes it expensive. As soon as I use up all my current cartridges I'm going elsewhere!”

Helpful Report

Posted 6 years ago

We are very sorry to hear that you have not enjoyed using your Vype ePen. Please can you contact our Vype care team on 0800 1337 350 or info@govype.com. One of our Vype Care team will be pleased to assist you with any issues.

Posted 6 years ago

VUSE is rated 4.6 based on 6,339 reviews