VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,353 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vape pen did not arrive. Yodel stated it was recorded as delivered and would look into it but never got back to me. Emailed vype to explain what has happened and they never got back to me. Money wasted on a present for my father in law who is trying to giving up smoking for a heart bypass opperation”

Helpful Report

Posted 7 years ago

Thank you for your review. Please accept our apologies for the issues you have experienced with your delivery and our email responses. Unfortunately, we have been experiencing technical difficulties with some of our emails. You can use UK_Vype_Customer_Services@bat.com as an alternative email address for the Vype customer care team. In regards to your issues with delivery, one of our Vype care team agents will be in contact shortly.

Posted 7 years ago

“delay on shipping and the worst e-liquid I've ever used”

Helpful Report

Posted 7 years ago

Thank you very much for taking the time to leave a review. We are very sorry to hear that there was a delay with your shipping. A member of the Vype Customer Care team will look in to this straight away for you and we will directly contact you. We’ll also be able to discuss the eLiquid you have been using and hopefully find a suitable resolution for you. In the meantime, if you do have any more concerns please feel free to contact us on 0800 1337 350.

Posted 7 years ago

“Terrible customer service. Don't even have the decency to respond to emails”

Helpful Report

Posted 7 years ago

We do apologise as we are experiencing technical difficulties with our support ticket and email systems. We have had this message on our website Contact Page to email the Vype Care team please write to UK_Vype_Customer_Services@bat.com or call our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm. A member of our team will be in touch with you shortly.

Posted 7 years ago

“leaks and noisy”

Helpful Report

Posted 7 years ago

We do apologise for the issue that you are experiencing with your device. A member of our team will be in touch with you shortly.

Posted 7 years ago

“The delivery service they use (YODEL) is a joke. I still haven't received my order after waiting in on three separate occasions. Please change your delivery service then maybe I will be able to write a review about your product that I still as yet have not received.”

Helpful Report

Posted 7 years ago

“Don’t buy ! Was good for the first few days. The mint cap started leaking and then I switched caps thinking that should fix it and it made a wierd popping sound in my mouth and I thought it malfunctioned on me . It’s not worth the anxiety!!!”

Helpful Report

Posted 7 years ago

“Wouldn't let me purchase via klarna. Why have a payment option that doesn't work? Now I am annoyed and disappointed with vype.”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback, and we were sorry to read of the issues you have encountered regarding your ePen 3 order with Vype. A member of the Customer Care Team shall contact you soon.

Posted 8 years ago

“The ordered items were out of date.”

Helpful Report

Posted 8 years ago

Hello Krishna, and thank you for your feedback. Please note that the date printed on our products is the date of manufacturer, and not an expiry date. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“All the e liquid i was sent is out of date”

Helpful Report

Posted 8 years ago

Hello Ian, and thank you for your feedback. The date that is printed on our eLiquid bottles and cartridges, is the date of manufacturer and not an expiry date. However we do advise, that once the seal is broken we would advise that you use any Vype refills within 10 days. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com.

Posted 8 years ago

“Vype epen- press 3 times to switch off/on more like 33. Very disappointed as it worked fine for about 2 weeks.”

Helpful Report

Posted 8 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with your device. A member of the Customer Care Team shall contact you soon.

Posted 8 years ago

“Still haven't received my order, which reflects the review rating...”

Helpful Report

Posted 8 years ago

Hello, and thank you for your feedback about your order. If you have not done so already, please contact the Customer Care Team, who will be able to look into this further.

Posted 8 years ago

“Vype leaked so useless”

Helpful Report

Posted 8 years ago

Hello Elaine. Thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 8 years ago

“I still haven't received my order.”

Helpful Report

Posted 8 years ago

Hello David, and thank you for your feedback. A member of the Customer Care Team has contacted you, about this issue.

Posted 8 years ago

“Tasteless . Had the new smoothie ones. Couldn't tell by taste which was which except possibly the tropical one. No fruitless in any of the other two. Avoid.”

Helpful Report

Posted 8 years ago

Hello Phil, and thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 8 years ago

“It’s leaking and it’s very hard to find cartridges to buy in shops, also the variety of flavours is very poor”

Helpful Report

Posted 8 years ago

Hello Madara. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 8 years ago

“No replies from my emails I have sent ...only one reply saying you would refund my order but nothing yet. Not good service...”

Helpful Report

Posted 8 years ago

Hello Karen, and thank you for your feedback. Having checked, we can confirm that we have responded to your e-mails, and confirmed when the refund would be done. We would recommend that you check all your folders (including junk or spam folders) in case it was not delivered to your inbox. If you have any further queries, you can contact the Customer Care Team on - 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or e-mail at: info@govype.com.

Posted 8 years ago

“This is supposed to be a cheap way of packing in cigarettes it's almost as much per week as buying sterling tobbaco went to my nearest vape shop loads cheaper..... toooo expensive and that's very encouragable of the company to disencourage kicking the habit one bottle of vape oil last me a week one capsule lasts a day so it works out at £10 a week I can get rolling tobacco as cheap thanks but no thanks”

Helpful Report

Posted 8 years ago

Hello Melissa. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 8 years ago

“Buttons to small to use”

Helpful Report

Posted 8 years ago

Hello John. Thank you for your feedback. We can see that a member of the Customer Care Team has been dealing with you, and we hope to be able to resolve this for you to your satisfaction.

Posted 8 years ago

“loved the epen with dark cherry so wen it died i bought a etank pro with two dark cherry eliquids and 10 wick cartridges £40 but wen used after filling charging and left to stand over night i was shocked at mouth peice gets instantly hot .and burns lips and it tastes ov car tyre. horrible in fact. worst thing i ever bought. im really not happy with it and will not use it again”

Helpful Report

Posted 8 years ago

Hello Lee. Thank you for your feedback. We were sorry to read of your experience using the eTank Pro device. A member of the Customer Care Team will contact you soon.

Posted 8 years ago

“I never received my order, and no email to explain why!”

Helpful Report

Posted 8 years ago

Hello Stuart, and thank you for your feedback. We were sorry to read of the issue you had encountered with your delivery. We can see that a member of the Customer Care Team has been dealing with your ticket, and we hope this has been resolved for you. If you have any further queries, please do not hesitate to contact the Customer Care Team, who will be more than happy to assist.

Posted 8 years ago

VUSE is rated 4.5 based on 6,353 reviews