Subject: Disappointing Decline in Product Quality and Customer Service I’ve been a loyal Vuse customer for many years and used to really enjoy the Vanilla Medley flavour, which was a personal favourite. It was disappointing when it was discontinued. Since then, I’ve tried the newer Vuse pods, but unfortunately, I’ve found they often leak or don’t work at all. This has become a consistent and frustrating issue. To make matters worse, the customer service experience has been very poor. The team comes across as dismissive and rude, as if they’re doing you a favour just by answering your call. This is a real letdown considering how good Vuse used to be—both in terms of product quality and service. It’s sad to see the brand going downhill. I hope you take this feedback seriously and make the necessary improvements.