VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,352 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wanted to let you know that Emil I l. in your customer services department is absolutely outstanding at his job. He is always courteous, friendly, polite and professional. He always gets back to me, literally within a minute of my emailing the department and he always resolves my queries and if he can’t do it straight the way, he is happy to find out and get back to me. It’s always an absolute pleasure dealing with Emil, and he is an excellent example of how a customer services representative should be. Well done Emil and keep up the good work. Vuse are very lucky to have you! Best wishes Keeley Buck”

Helpful Report

Posted 5 years ago

“The customer support was absolutely fantastic. I caused an issue on my end but they were still ready to help and they solved my problem in minutes.”

Helpful Report

Posted 5 years ago

“Customer service went above and beyond with assisting me when there was a fault with the delivery service. Help was quick, efficient, insightful, and compassionate. Couldn't recommend them any more highly and the CS representative is a huge asset to the company.”

Helpful Report

Posted 5 years ago

“For the price this vape is excellent. I have problems with my hands and have trouble filling up and changing coils on previous ones, this one is very simple. It’s so good I have ordered two more so I can leave one in the office and one in the car. Had a small problem and customer services were very quick to solve my issue. Would highly recommend.”

Helpful Report

Posted 5 years ago

“Absolutely awesome. Slightly damp which is great when you've tried other nicotine pouches. Product received for free but did the job well above and beyond what I expected! Full time vaper but vape alot less often after trying these. Well worth a try if you wish to stop smoking or want to vape less. Will be buying more! 10/10”

Helpful Report

Posted 5 years ago

“Great customer service, had a faulty pack of cartridges and they sent out a new pack straight away. Really helpful and quick to respond. Thanks!”

Helpful Report

Posted 5 years ago

“Contacted them to ask for prepaid postage label to send back used pods - Tawheeda responded straight away.”

Helpful Report

Posted 5 years ago

“I contacted customer service to resolve an issue and I felt Tawheeda went the extra mile to assist me. Thanks.”

Helpful Report

Posted 5 years ago

“You have changed oils which are horrible”

Helpful Report

Posted 5 years ago

“Great customer service received from Emil who quickly resolved an issue with my subscription.”

Helpful Report

Posted 5 years ago

“Excellent customer service. Samuel Very helpful and knowledgeable. Many thanks”

Helpful Report

Posted 5 years ago

“Fab service all problems sorted”

Helpful Report

Posted 5 years ago

“Fantastic customer service, cant fault them, quick response and really gonthe extra mile!”

Helpful Report

Posted 5 years ago

“Amazing customer service! Had an issue with a product I ordered and got a super helpful and speedy response!”

Helpful Report

Posted 5 years ago

“Customer service very helpful and resolved my problem”

Helpful Report

Posted 5 years ago

“When I had issues with ordering free ePens (part of subscription service) customer service were great and able to resolve straight away & I received them the next day. Great aftercare from Samuel W. Thanks.”

Helpful Report

Posted 5 years ago

“I had a problem with the website but customer services got back to me after a couple of days, and I couldn’t fault their service. Emil was very friendly and helpful”

Helpful Report

Posted 5 years ago

“Great communication and quick response to solved my issue. Thanks Emil I : ) I will continue to order with the company as quality and speed is really good as well as an excellent customer service !!”

Helpful Report

Posted 5 years ago

“Product: 5 (epod & epod 2) Customer service: 5 (Emil) Delivery: 5 Website: 2.5 (Not particularly user friendly)”

Helpful Report

Posted 5 years ago

“Excellent customer service - thank you Emil 😊. The product is also very good, I would recommend the tropical mango. Delivery is free and I personally like the choice of subscriptions which drops the price even further. I would definitely recommend Vype/Vuse.”

Helpful Report

Posted 5 years ago

VUSE is rated 4.5 based on 6,352 reviews