VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awesome. Slightly damp which is great when you've tried other nicotine pouches. Product received for free but did the job well above and beyond what I expected! Full time vaper but vape alot less often after trying these. Well worth a try if you wish to stop smoking or want to vape less. Will be buying more! 10/10”

Helpful Report

Posted 4 years ago

“Great customer service, had a faulty pack of cartridges and they sent out a new pack straight away. Really helpful and quick to respond. Thanks!”

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Posted 4 years ago

“Contacted them to ask for prepaid postage label to send back used pods - Tawheeda responded straight away.”

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Posted 4 years ago

“I contacted customer service to resolve an issue and I felt Tawheeda went the extra mile to assist me. Thanks.”

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Posted 4 years ago

“You have changed oils which are horrible”

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Posted 4 years ago

“Great customer service received from Emil who quickly resolved an issue with my subscription.”

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Posted 4 years ago

“Excellent customer service. Samuel Very helpful and knowledgeable. Many thanks”

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Posted 4 years ago

“Fab service all problems sorted”

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Posted 4 years ago

“Fantastic customer service, cant fault them, quick response and really gonthe extra mile!”

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Posted 4 years ago

“Amazing customer service! Had an issue with a product I ordered and got a super helpful and speedy response!”

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Posted 4 years ago

“Customer service very helpful and resolved my problem”

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Posted 4 years ago

“When I had issues with ordering free ePens (part of subscription service) customer service were great and able to resolve straight away & I received them the next day. Great aftercare from Samuel W. Thanks.”

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Posted 4 years ago

“I had a problem with the website but customer services got back to me after a couple of days, and I couldn’t fault their service. Emil was very friendly and helpful”

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Posted 4 years ago

“Great communication and quick response to solved my issue. Thanks Emil I : ) I will continue to order with the company as quality and speed is really good as well as an excellent customer service !!”

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Posted 4 years ago

“Product: 5 (epod & epod 2) Customer service: 5 (Emil) Delivery: 5 Website: 2.5 (Not particularly user friendly)”

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Posted 4 years ago

“Excellent customer service - thank you Emil 😊. The product is also very good, I would recommend the tropical mango. Delivery is free and I personally like the choice of subscriptions which drops the price even further. I would definitely recommend Vype/Vuse.”

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Posted 4 years ago

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Posted 4 years ago

“I am so impressed and amazed at the customer service care from Sarah on the BAT team at vuse! I made a mistake with my order and she helped me straight away and I am so pleased! I will definitely be back more often than not! This company knows how to treat customers”

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Posted 4 years ago

“customer service, price and the products (Epod) are excellent”

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Posted 4 years ago

“Received a batch of nicotine pouches from Velo - normally good quality and have had no problems. Was a problem with the quality of the pouches. Spoke to customer services who were excellent - received notification I am to receive a replacement for my purchase with no issue. Customer service were v polite and worked quickly to rectify my issue”

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Posted 4 years ago

VUSE is rated 4.5 based on 6,348 reviews