VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

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“I was sent the wrong type of vape machine by mistake. They agreed to send me the correct one and also to keep the one that I had mistakenly been given. The customer service was excellent.”

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Posted 2 years ago

“Paid extra for next day delivery, which according to them means within 2 days !!!!! Customer Services dismissed my request for the extra delivery charge without any care evident. Very disappointed.”

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Posted 2 years ago

“I ordered some epods but didn't like to taste, so the customer support team (Ramdan) were very efficient and instructed me how to return the unused items to get a refund. The communication throughout the process has been excellent and the process to return the items were seamless.”

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Posted 2 years ago

“Brad in Customer Services is exemplary. Dealt with my issue quickly and in a professional manner. Always kept me updated on progress, answered my emails quickly and ensured an excellent conclusion for me. A real asset to the company.”

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Posted 2 years ago

“I had many conversations with Brad in Customer Services, who proved to be remarkable. Polite, diligent & extremely helpful. In fact I would go so far to say he is the best Customer Service representative I have ever dealt with. With the advent of COVID when absolutely everything ground to a halt, Brad's 'dedication' to his job is admirable & his Employer's are fortunate to have such a wonderful staff member working with them. Thank you Brad - you are great!!”

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Posted 2 years ago

“My order got lost in the post and vip with no hesitation sent me a replacement order thank you so much for your quick response”

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Posted 3 years ago

“Very helpful customer service team and problem resolved in a quick manor”

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Posted 3 years ago

“Fabulous communication Problem resolved very very quickly”

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Posted 3 years ago

“Fabulous customer service . Thank you..”

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Posted 3 years ago

“Excellent customer service They sent me an email with a special offer code. When I tried to use it 10 days later it came up as expired. I sent them an email on a Sunday, not expecting a reply for a few days. Within a couple of hours it was all resolved. Can’t ask for better than that. Well done”

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Posted 3 years ago

“Great sevice fast delivery”

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Posted 3 years ago

“I called at your Oracle Reading store where I was served by Ben. He was knowledgeable, polite and extremely helpful. I am not a person who provides testimonials often but I was delighted with the level of service he provided. Thanks.”

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Posted 3 years ago

“great service. Respond fast enough and never let me down.”

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Posted 3 years ago

“I had a bit of an issue with my delivery but contacted customer service who were excellent. They contacted the courier and I received my order fairly soon afterwards”

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Posted 3 years ago

“I was highly impressed with Vype's service, in particular their product support, which has been excellent. A very professional, trustworthy and thoroughly recommended business.”

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Posted 3 years ago

“appalling service and their CS don't help!!! They messed up my March order by keep saying out of stock when it was available on their website and in Aprils subscription, they say it may take up to 5 days even though one of their agents previously said it would be dispatched today!!! WHAT IS GOING ON!!!”

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Posted 3 years ago

“Great and quick response through customer service, thank you Noora appreciate your support.”

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Posted 3 years ago

“Although the issue I had was silly and uncalled for, the help that I received afterwards was excellent. Veronika was dealing with my request and was extremely helpful. She kept me up to date throughout and answered any questions that I had promptly.”

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Posted 3 years ago

“Worked for only 2 days”

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Posted 3 years ago

“Terrible customer service, horrible and frustrating experience, no respect to the customer at all”

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Posted 3 years ago

VUSE is rated 4.5 based on 6,348 reviews