VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with my order and talked to your advisor, Sonja, who was 100% professional, totally helpful, friendly with a keen sense of humour resulting in sorting my problem promptly. Many thanks Sonja, Al Douglas.”

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Posted 3 years ago

“I had a problem with a same-day delivery, which Veronika resolved very quickly.”

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Posted 3 years ago

“Veronika was incredibly helpful and kind. Sorted my issue out immediately. I am very grateful.”

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Posted 3 years ago

“Veronika was very helpful and resolved my issue quickly. Have had no problems with Vuse at all and usually delivered very quickly. Recommended.”

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Posted 3 years ago

“I’ve been using the Vuse ePod for quite some time now and it’s my favourite vaping device amongst the many I’ve tried. I’ve never had any issues with orders until my latest order where the courier returned it to the sender in error. I contacted Vuse and Veronika got back to me really quickly, had the issue sorted super-fast and kept in communication with me throughout the day until it was resolved. I’m delighted it was resolved so quickly and without any hassle…and they’ve also sent me complimentary extra pods! Thank you!”

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Posted 3 years ago

“My order was lost (delivered, but not to me) I called the helpline & it was sorted the next day, with complimentary next day delivery and a extra set of pods!! Very impressed with Vuse’s customer service. Thank you Veronika!!”

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Posted 3 years ago

“Formally known as VIP both their brands have gone down hill. Their products don't work. Their tanks are very hard to unscrew. They struggle to decide whether they're called VIP or Vyse. Only reason they have so many positive reviews is because they e-mail their users asking for reviews in exchange for discounts. The company has fallen so down hill. AVOID”

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Posted 3 years ago

“Fantastic customer service from Veronika! Problem fixed however, it would be useful is VUSE posted their trouble shooting problems online too as it was an easy fix.”

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Posted 3 years ago

“although Veronika T’s reply took an unusually long time it was helpful and pleasant”

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Posted 3 years ago

“He was very professional and listen to my concern and also gave me discount on my new device. Vuse product is one of the best in the market and their customer service and managers is even better”

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Posted 3 years ago

“I received my order today but a pack of pods were missing. Samuel in customer services sorted this this for me. Great service Vuse 👍”

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Posted 4 years ago

“Great customer service. I was accidentally overcharged for a trial kit. Samuel the customer service rep managed to get this issue fixed straight away for me and my refund is being processed.”

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Posted 4 years ago

“5 star customer service from Samuel who was very efficient and helpful resolving my query regarding my concern professionally, speedily and accepted ownership for it without question. Very impressed with the service. Well done & Thanks Samuel - your impecable is much appreciated.”

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Posted 4 years ago

“The service to order was excellent over & above. The Agent dealing with my order couldnt have been more helpful & informative . Wish all company's were as proffetional . Trustworthy company they deserve to do thrive. Thank you to Simon my agent . 😊”

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Posted 4 years ago

“I was a customer for over a year with the max subscription (30 epod cartridges per month). The new epod device is poor manufactured. The charging cable are not working after a week or so of use. Struggling to charge the devices using different charging cables. I bought 5 epod devices through Vuse website during the last 6 moths but when I was contacted customer service were asking silly questions about batch order etc. My orders are saved in my account. After numerous of emails back and forth I was informed that my devices are not covered by the warranty because I used different power sources. That's ridiculous because the cables are not working and was trying to charge my devices. I wasn't looking to get a free device, just to be informed what Vuse is planning to do to improve their quality. Do they really think that a guy that spends over £1500 per year in pods will look to get free devices that cost £2.99 each. Really? The worst customer service experience in years.”

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Posted 4 years ago

“I had a issue with delivery, I had paid for next day delivery and it arrived a day late. Kiran at customer services was so helpful, tracked my package which was due to be delivered the following day. He followed up the next day to make sure I had received it and then refunded my delivery. Great customer service!”

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Posted 4 years ago

“I had the pleasure of being looked after by a lovely young lady at your kiosk in Bluewater. Zalia was so pleasant. She took time to show me all the ins and outs of how to use my new vape. She set it up for me and was so joyful all through. She is patient, friendly and did not make me feel pressured to spend my money. She is an asset to your team, look after her!!”

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Posted 4 years ago

“5 star customer service. Samuel was very efficient and helpful resolving my query regarding my faulty etank mini. This is customer service at its best. Quick email replies and transparency. One very happy customer. Thank you so much.”

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Posted 4 years ago

“Excellent, friendly, fast and efficient customer service from Samuel, thank you!”

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Posted 4 years ago

“I contacted the customer service team due to a fault with a new epod2 device that I had purchased. Kiran quickly responded, asked me a few questions and issued a postage label for me to return the device, and processed the delivery of a new one, free of charge. I must say, Kiran was quick and efficient, dealt with my query immediately, and never made me wait too long for a response. Thank you Kiran, you're a credit to Vype/Vuse.”

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Posted 4 years ago

VUSE is rated 4.5 based on 6,348 reviews