VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, very helpful!”

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Posted 4 years ago

“Not impressed with the sudden 30% price increase in the cost of pods. You've lost a formerly happy customer of three years standing.”

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Posted 4 years ago

“I bought one of the vype starter pod kits last week it is brilliant so eay to change pods just pull out out pod when liquid done and insert new pod in top so easy to use I've now bought a second starter kit so have 2 vype device pods .great value for price paid. And customer service at vype are brilliant too . .”

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Posted 4 years ago

“Tawheeda was an amazing costumer service and help me trough all my questions I'm very happy right now”

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Posted 4 years ago

“Today when I needed help, I spoke to an online advisor who sorted the issue out quickly and emailed with a response within 45 minutes. I have been with Vype for a very long time and their products are amazing and the prices are incredible. Thank you so much for your help today”

Helpful Report

Posted 4 years ago

“Was notified that my order could not be processed which automatically made me assume the issue was to go with banking. Turned out to be a stock shortage. This should have been made clear within the original email notification of my order failure. It took 3 days to receive a response but the issue was then quickly resolved.”

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Posted 4 years ago

“There's no way am gonna pass without dropping a positive review on this fraud website this guy's made me believe after paying for my package it will be delivered 15 hours after confirming payment but rather they kept me waiting for more than 24 hours when i tried to call i got no response up till date I haven't received my order or neither see any delivery van at my door step. Normally i shop from (bigweedbrothers.com) they always deliver in time just decided to try placing an order here but ended up ripped off meanwhile i never witness such a thing throughout working with bigweedbrothers.com The are legit for sure.”

Helpful Report

Posted 4 years ago

“There were some real issues having my order sent to me. my order was shipped to the wrong address 2 times. However, saving this from being a 1 star, customer service with the final iteration of this order has been fantastic. Tony has been excellent in helping to ensure it was delivered to the right address and even followed up post delivery.”

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Posted 4 years ago

“Jaina was there to help me set up my account, she has to be one of the most patient people I have come across with people ☺️ like her I believe your business Is in good hands Thank you again Jaina 👍”

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Posted 4 years ago

“Vype are an excellent company to do business with - a little slow to process orders, but that may be down to the current climate. My main area of concern for this review is the outstanding service I received from Jaina at customer services. It's always nice to be able to receive good service and offer thanks but rarely have I come across such an excellent representative of a company as Jaina - exactly as another reviewer said. Took the time to walk me through an exchange and even phoned me back the next day to expedite delivery. Friendly, efficient, lovely manner, and business like with a kind face. Faultless service, Vype. Well done!”

Helpful Report

Posted 4 years ago

“Overall, I’m unsure as to the delivery speed and communication. It may well be the time of year that slowed it down but when I did receive confirmation of delivery, I was told Saturday but the delivery came on Wednesday? It had to be signed for but that didn’t happen, however if I hadn’t been in, I would not have received my goods (Yodel) That said, the customer service I received from Jaina from Vype has been OUTSTANDING. She returned my call confirming my order as I’d had no communication from Yodel and ensured my order was being taken care of. I cannot remember an individual representing a company who has gone the extra mile to exceed expectations the way she did. She is an absolute credit to Vype and I’m not in the habit of writing reviews like this. Thank you Jaina, you were brilliant!”

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Posted 4 years ago

“I am very impressed with the service I received from Phil T. from Customer Care. He guided me through the process of exchanging my unit which took only a few days. I would have no hesitation to recommend Vype.”

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Posted 5 years ago

“Brilliant customer service from Tony. My order was dispatched and delivered the following day.”

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Posted 5 years ago

“Nice feel, smooth flavour. Great price and excellent quality.”

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Posted 5 years ago

“This is the third I have bought your Vape and it doesn’t work/ doesn’t charge. I’ve tried different ports and the result is always the same??!!!! Is this a complete scam? Please explain.”

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Posted 5 years ago

“Fantastic service and products. Ordered at 4pm amd delivered at 10am next morning in standard free delivery. Great packaging. Highly recommended!”

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Posted 5 years ago

“Just a big thank you to the team at Vype Been smoking over 30 years and it’s the 1st time I’ve quit for 3 weeks thanks to this brilliant design for smokers who are trying to kick the habit I can’t recommend it enough and a great big Thank you to Tony at customer service real gent his on point like it Well done and good luck The only thing is we need more low mg on the EPOD which is not really available. Oh yeah love the idea on drop off old pods to get a free pack !! Nice one Seriously well pleased great Product!! No need to go and look no further than the Epod !!”

Helpful Report

Posted 5 years ago

Thank you for the awesome review Koray! We are glad to know that you are a fan of Vype! 😊 Our website will show any new additions to the ePod cartridges. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Monday - Friday 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Tony from customer services was beyond helpful! Such good customer service with quick replies :) Will be recommending next time someone needs an e-cigarette based on consumer support alone!”

Helpful Report

Posted 5 years ago

Thank you so much for your awesome review Jake! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I cannot even put into words just how good the customer service i recieved on thursday 30th july by a guy named tony smith. My partner had bought a vype pen from a local store that didnt work and had to take it back only to recieve another faulty device. When i phoned it only took a couple if rings then had by far the best customer service experience i have had in my life. I was offered another vype oen direct to my door which arrived promptly the next day and works perfectly. Fantastic service. Thank you so much tony😁”

Helpful Report

Posted 5 years ago

Thank you so much for your five star review Damien! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I was looking for a no fuss option and the ePod and ePen are perfect. The choice of flavours is great and have made it so easy to move from menthol cigarettes. I did receive an ePod that wouldn’t charge. Replaced with no hassle free of charge in a couple of days.”

Helpful Report

Posted 5 years ago

Thank you for the awesome review Ali. We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

VUSE is rated 4.5 based on 6,348 reviews