VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and excellent customer service received from Tony with regards to my query, highly recommend.”

Helpful Report

Posted 5 years ago

“perfect customer service”

Helpful Report

Posted 5 years ago

“I received a quick response to my query. Thank you”

Helpful Report

Posted 5 years ago

“Excellent customer service. Thank you Richard for your prompt response in rectifying my query.”

Helpful Report

Posted 5 years ago

“Jefferson was brilliant. Exceptional customer service”

Helpful Report

Posted 5 years ago

“Quick, professional and efficient service, happy with it!”

Helpful Report

Posted 5 years ago

“I have just come off smoking and I thought using an e-pen would not act as a good alternative but over the last month I have been proved wrong, it deals with nicotine cravings fantastically and haven't had the need to smoke since. On a side note, I'd like to say the customer service I received was simply outstanding. My product did not arrive on time as the courier I believe did not deliver to the right address (no fault on Vype for this by the way). Anyways the product was eventually dropped off, but it is worth mentioning how committed the team at Vype are to ensuring that my product arrived (special shout out to Tony), they were consistently chasing up the courier on where the product went and kept in constant contact with me throughout and were extremely friendly on every call with them. Perhaps the best customer service I have received from any company. Could not recommend them enough. Overall, glad I stopped smoking!”

Helpful Report

Posted 5 years ago

Thank you so much for your five star review Lewis! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Great service having these delivered directly to my home, and the bundles make it a cheaper option too.”

Helpful Report

Posted 5 years ago

Hello, and thank you for your feedback. It is always nice to hear that our customers are pleased with the service they receive from Vype. The Customer Care Team are on hand, should you have any queries, with our products or delivery service. They can be contacted by telephone on 0800 133 7350 (Mondays to Fridays, 09:00 - 17:00), or by email at: info@govype.com

Posted 5 years ago

“Great communication, easy to follow instructions. Delivery service first class.”

Helpful Report

Posted 5 years ago

Hello DT. Thank you for giving us your feedback. It is nice to hear that our customers enjoy using our products. Should you have any queries, about our devices, or eLiquids, the Customer Care Team will be happy to assist. They can be contacted either by telephone on: 0800 133 7350 (Mondays - Fridays, 09:00 -17:00), or by email at: info@govype.com

Posted 5 years ago

“Have tried everything with no success. Had vype now for 3 weeks and not touched a cigarette YEA”

Helpful Report

Posted 5 years ago

“Can not fault the products and customer service. The pods don’t leak, I bought a faulty device from a third party retailer and Vype sent a replacement out straight away. Absolutely outstanding 🙌🏼.”

Helpful Report

Posted 5 years ago

“Having purchased and used an Epen 3, I was unfortunate that the battery seemed to fail after a couple of weeks. I contacted customer service and found them to be courteous, helpful and efficient (not something I can say about some customer services I have contacted). After exchanging a few emails they have sent me a replacement. I have read some TrustPilot reviews of Vype and, based on my experience I have to say I find some of the poor reviews on that site make me very suspicious of their authenticity. I would highly recommend Vype for the excellent product but particularly for the customer service.”

Helpful Report

Posted 6 years ago

Thank you so much for your five star review! The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“With this product, I was finally able to quit smoking for good after 55 years. The only product that really worked for me.”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Tom @ vype HO went far and beyond to help me out. Had an issue with a epod kit i purchased from evapo, and the liquid was burnt on opening, he sorted out a replacement very swiftly and by far I am very happy for the quick response. couldnt be happier!”

Helpful Report

Posted 6 years ago

“Had an issue with my vype epod liquid, and had a swift response to get a replacement product.”

Helpful Report

Posted 6 years ago

“Great service, great product. When I had an issue, they managed to solve it within a few days (thanks Tom.) Would definitely recommend”

Helpful Report

Posted 6 years ago

“Excellent service, and I'm delighted with my Vype eTank Pro2. I've found it really easy to give up smoking with this, even after 30 odd years! Thank you to all concerned, I have recommended the Pro2 to friends now as well.”

Helpful Report

Posted 6 years ago

“I cannot rate Vype high enough. I had an issue with a device I purchased from my local Tesco shop. Richard went above and beyond in helping me resolve this. Amazing customer service in all of my correspondence. I will use Vype directly for all of my purchases now. You won't be disappointed. Thankyou!”

Helpful Report

Posted 6 years ago

“Great product”

Helpful Report

Posted 6 years ago

Thank you for your review. We appreciate the five stars! 😊 If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I spoke to Richard this morning over the phone regarding my Etank Pro. I purchased the device in February 2019 and it had worked perfectly fine. Last night, I went to charge it and one of connector pins inside the bottom of the device has bent/broken. I was mystified how this could have happened because this part of the vape is completely inaccessible. I cannot fault GOVYPE for their customer service. Richard was very friendly and personable. He took details of the devices battery serial number etc and informed me that a new device would be sent to me to arrive on Saturday, completely free of charge. I offered to send my faulty device to them, but in this instance, it wasn't necessary to do so. This company excell in customer service and they are real humans on the end of the phone - not robots reading from a script! Thank you, Richard & GOVYPE!”

Helpful Report

Posted 6 years ago

Thank you so much for your five star review Matthew! We are glad that we were able to resolve your issue. 😊 The Vype Customer Care Team are always willing to go the extra mile and strive to provide a professional yet friendly service to all of our customers. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

VUSE is rated 4.5 based on 6,348 reviews