VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service, vype was slightly faulty was given a starter kit free of charge. Great products helping me stop smoking”

Helpful Report

Posted 5 years ago

Hi, Thank you for the awesome review Dylan! We are glad to know that you are a fan of Vype! 😊 If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Monday - Friday 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“There's customer service, and then there is VYPE. Every time I have called in for an order or query, without fail, the phone has been answered quickly, and my call has been dealt with in a friendly, polite, well spoken, professional, and overwhelmingly efficient manner. It is literally on a par with the standards received when phoning the bank, and puts the like of major utility providers to shame. You will be hard pushed to find better service anywhere else, including the delivery itself which uses Yodel who are extremely reliable and prompt, even going so far as to give you a proper phone call to make sure you're in when they're on the way. And all this is before I've even touched on the sheer quality of their juices, whose flavour I have noticed stays fresh and lasts longer than any other brand I've used in my 7 years of vaping, even when kept in an environment that isn't exactly optimal to preservation, which is often the case while I'm working. To receive all this for such an astoundingly reasonable price too! One almost feels pampered. They have even managed to rigidly maintain these standards during all the recent upheavals as well. If only all companies could take a leaf out of VYPE's book on how to properly run a business. Absolutely second to none, thanks so much to all of you for continuing to play such a satisfyingly key part in my ongoing life as a non-smoker.”

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Posted 5 years ago

“Outstanding service, quick to respond, very quick to deliver, very good products, personalised attention when needed. I highly recommend this company.”

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Posted 5 years ago

“Excellent customer service from Tom Fold . Dealt with my issue professionally and courteously.”

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Posted 5 years ago

“Great customer service and very quick to respond to any questions. Goods come well packed and product savings with subscription make it a very good buy.”

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Posted 5 years ago

“I had been having battery issues and wanted to feed this back, Jefferson helped me and listened to all my questions, and was able to have it all taken care of! - thanks so much, and customer service was top notch! Much appreciated!”

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Posted 5 years ago

“Brilliant customer service! Even during covid I received my epen 3 which is way better than than the 2. Great job”

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Posted 5 years ago

“Anytime I had to deal with their Customer Service team they have been very responsive and helpful. They don't mess around and just sort the issue An example of how it should be done!”

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Posted 5 years ago

Dear Martijn, Thank you for your feedback. We are glad to hear that the customer service team were able to resolve your issue. Do not hesitate to contact us again, if you have any further queries.

Posted 5 years ago

“Enquired about a battery failure and was promptly sent a new unit. There was no fuss, just effiency. Impressive indeed, thank you Jefferson and the team.”

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Posted 5 years ago

“OK, so my eTank Pro failed :( But, having reported this to them by email, Vype's service in getting a replacement sent out to me was outstanding :) And particularly in this time of 'lockdown' when getting to the store from which it was bought would have been impossible.”

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Posted 5 years ago

“I contacted Vype with a query and they were very prompt getting back to me, my query was dealt with efficiently and speed. I had e mail contact with a very nice person and i can honestly say the service I received could not have been better. Thank you very much. Kay Kitchen”

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Posted 5 years ago

“Great product and fabulous customer service 👍”

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Posted 5 years ago

“I had a problem with an item on my order and Tom from customer support gave me an amazing service.”

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Posted 5 years ago

“I had a few issues with my orders, so I called and spoke to Tony in the customer service team who was extremely helpful and friendly even at times like this. Thank you so much for all your help x”

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Posted 5 years ago

“Great service,ordered and deliverd 2 days later couldn't get better service ,thank you .JOHN”

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Posted 5 years ago

“Hania has been great. I have reached out with a problem and she advised with solutions. All of this with very fast turnaround times. I wish there was a way to self serve more on the website”

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Posted 5 years ago

“Richard Simmons was very helpful with my order query, processed a refund swiftly and I am very appreciative of his help. Kudos to Richard!”

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Posted 5 years ago

“Richard Simmons was very helpful at looking at a query with regards to my order, issuing a refund which was processed very swiftly and I am very appreciative of his help. Kudos to Richard!”

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Posted 5 years ago

“Jania helped me with my order today and she was absolutely fantastic. A very professional, patient and warm service she went above and beyond to deliver an excellent service. I will def be using again. Thank you Jania!”

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Posted 5 years ago

“I got the wrong cartridges by miscommunication. Thanks to Richard form Customer Care, assisted very quickly and politely. Happy to use Vype.”

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Posted 5 years ago

VUSE is rated 4.5 based on 6,348 reviews