I contacted the customer service team due to a fault with a new epod2 device that I had purchased. Kiran quickly responded, asked me a few questions and issued a postage label for me to return the device, and processed the delivery of a new one, free of charge. I must say, Kiran was quick and efficient, dealt with my query immediately, and never made me wait too long for a response. Thank you Kiran, you're a credit to Vype/Vuse.