Because of Shaquille Jackson, a Relationship Specialist, at the branch on Dunn Avenue, our day ended with happy and calmed spirits and smiling faces. Earlier we were alerted by Vystar fraud of attempted hacking of our accounts; thank God no money was taken but we had to come to branch and get new accounts and cards which initially felt so very frustrating and overwhelming. Shaquille often reassured us that everything was going to be ok and he patiently went through each account, answered all questions (and we had many) and continued to reassure us as he went step by step in this lengthy, lengthy process. He was compassionate, very patient and knowledgeable. We so appreciated his kindness and professionalism. Thank you again Shaquille.