VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.65

2.7 Rating 192 Reviews

40 %

of reviewers recommend VyStar Credit Union

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Metrics

2.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5

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VyStar Credit Union 5 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

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“They force you to have an account with them for auto pay and NOW they charge fees to take a payment”

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Posted 1 day ago

“Weve bout our car in 2019 new and never have missed a payment until recently. We about have it paid off and fell on some hardship times and I called to refinance what little we had left and got declined because of missed payment. so we are trading the car to get away from this place. I'll never go there again for anything. They can stick it. I invite management to call me upon reading this review I got some things to say.”

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Posted 5 days ago

“VyStar credit card services are the worst. Even when you owe $0 dollars and try to use your card it will get locked. Then the app won’t even let you unlock the card. If you call them the offices are closed. Not worth the hassle.”

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Posted 6 days ago

“Vystar made it very easy to transfer to their Port Orange of. All of the staff has been there to help me with any problem. I was also glad to learn my friend, Dawnmarie Scofield would be working there. She has always been efficient goes the extra mile to help you. Always friendly and cheerful and can always count on her. Fully support her.”

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Posted 6 days ago

“The wrose place ever”

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Posted 1 week ago

“Jonathan, assistant branch manager of the San Marcos branch was so helpful in my loan process. He went way above and beyond to help me obtain a loan with the best interest rate. He was in constant communication so that I was always in the loop on the process. He made it so easy for me.”

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Posted 1 week ago

“Ms. Regina Wilson 🫶🏽🫶🏽🫶🏽💯”

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Posted 2 weeks ago

“I don't want to help when fraud was done to my card then charge me a $15 stop payment fee for the charges that were fraud but didn't stop them and claimed that they couldn't stop them with a stop payment fee so now I'm at $125 and they don't even care and won't even do their job”

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Posted 2 weeks ago

“I went into vystar location 10903 baymeadows road jax and was looking for some information about refinancing my car. The manager shared with me someone would be with me in 15 minutes. 10 minutes later, a young man approached me Fabian was his name to help share some options and information about refinancing. Fabian was great and couldn’t do enough to share all he could to make me feel comfortable about my decisions. Fabian was very professional and knowledgeable about working with me. I ended up refinancing my car at a good rate. Very often we complain about not getting things going our way, and take it out on the individual who was trying to help us. Remember these individuals are only the messenger and Not the decision makers. This branch has always been number 1 for all my banking needs. Luli and staff are always there to help you. This was a great customer experience! Thanks Fabian Good luck!”

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Posted 2 weeks ago

“Friendly staff and very professional”

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Posted 2 weeks ago

“Worst online banking app on earth”

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Posted 2 weeks ago

“Won't let me speak with the lawn department to proses a payment. Meanwhile intrest is accrued and late payment on my credit. This bank is fraudulent seriously who does this can't make this up I'm on the phone with them now and they won't take a payment .”

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Posted 3 weeks ago

“Aly at the branch off 200 in Yulee Florida ty for your awesome customer service. Michelle Collins”

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Posted 3 weeks ago

“Horrible bank”

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Posted 3 weeks ago

“Always friendly take good care of me there never had a problem”

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Posted 3 weeks ago

“I am VERY happy and impressed with Jared Lewis. He works the drive-thru at the Normandy Vystar Branch. He is always patient and accommodating to my deaf sister (60)and I (70). We were there this morning and he remembered that she likes the balance on both of her accounts written down. I consider THAT "PERSONAL SERVICE and ALWAYS with a smile."”

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Posted 3 weeks ago

“I am EXTREMELY HAPPY,I called Vystar to make a credit card payment, Kimberly was angel,she was very patient with me,she even went over the New Vystar Plus Checking. Giving 100 stars,#10 in all fields!”

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Posted 3 weeks ago

“Never can get in to speak with someone without a 2 hour wait. And always short on staff. Fast becoming the worst place to bank. They used to be great now not so much....”

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Posted 3 weeks ago

“If I could give this Credit Union less that 1 star I would make it -10. I had a fraudulent charge for a LARGE amount of money put on my Vystar Credit card. I called fraud as soon as I saw it when it was just a pending authorization. They cancelled the card and created a new number but thaey paid the fraudulent charge and transferred it to my new card. It took 4 trips to the branch, 7 emails to the corporate office (including the "Leadership Team" email address to which I never received a response), and over three weeks to finally get this resolved. In the meantime, they reported this huge fraudulent balance to the credit bureau which caused my score to drop by 48 points! Several of the people I did talk to were rude and suggested that maybe I was using my card "unsafely". I moved all of my money from the credit union two years ago when the botched the website roll out after over 25 years of loyalty to the CU. I don't know what has happed to this organization but I would NEVER recommend them to anyone!!!”

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Posted 3 weeks ago

“I stopped by to obtain printed statements from our joint accounts, as well as to inquire about printing my husband's credit card statements since we were unable to access them online. Andrew, the representative who assisted me at Mandarin branch in Jacksonville, Fl, was able to print the statements for our joint accounts without issue. However, when I requested my husband's credit card statement, there seemed to be confusion regarding the process. After some unclear explanations about e-statements and online access, Andrew informed me that I would need to call my husband to seek his permission. I complied and made the call, but when I asked if he needed to speak with my husband for verification, he stated that he wouldn’t speak with him as he didn’t know who I was talking to or what number I was calling. Instead, he insisted he would call my husband himself. During this time, I felt he began to speak down to me, asking, “Do you understand security?” This tone was quite inappropriate, and I asked him to hang up and treated me with respect. I left the branch shortly after. My family and I have been long-time customers of VyStar, and while I know that the majority of your staff are polite and professional, this encounter left a negative impression. I believe it is important for all customers to be treated with respect and courtesy, especially in a banking environment.”

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Posted 3 weeks ago

VyStar Credit Union is rated 2.7 based on 192 reviews