“How about when I called 8 days ago to request a new debit card by mail, and my card never arrived? I called the customer service number and spoke to the same lady from 8 days ago. Supposedly, she ordered my card, but in fact, she never did. She tells me the card was not shipped due to an update on my profile, which is false! I never updated anything; she just never shipped my card. Additionally, it is absolutely hard to understand her; she mumbles a lot and did not give me a proper explanation. This is the second time this lady has answered my phone call, and it is the most terrible experience I've had with bank customer service. Please teach these people proper customer service and consider re-evaluating Mrs. Hanes's employment, as she seems unable to fulfill her job duties correctly.”
“WARNING!!!! This is the absolute worse banking experience I have ever endured in my entire adult life. Their employees drop the ball on things and then your the one that has to clean it up and suffer for their incompetence. In all seriousness, if your considering them for an auto loan, mortgage, or using them as your bank, think twice they are completely rude, unhelpful and they have corrupt, shady, and down right rude customer service. Find another Financial Institution, you will be scammed and treated terrible. By far the worst customer service experience I have ever encountered. Do yourself a favor and stay very far away from this Crapshow.”
“My husband has been with VyStar for over 20 years. I made the switch about 15 years back when we started dating. I now do all of my banking with VyStar including my business banking. I recently had a couple of hardships within my business and was needing financial assistance. VyStar quickly responded to my needs and I was able to get back on track in two days. We will continuing to do all of our banking including our mortgage soon. If you’re looking for a new bank; I would highly recommend VyStar Credit Union. They treat you like a family member. They are always professional and always provide excellent customer service and support. I only have wonderful experiences with VyStar and would never bank any where else.”
“Vistar credit union called me about fraud on my account. They stated they could not send me a new card because my address did not match. My husband had put in a change of address for us , but it only did it for him. We stopped in it our local branch in neptune beach today and rebecca had everything's solved within minutes.”
“Chanel in the Tallahassee office does a fantastic job. She was GREAT. She was very patient and explained every document to me and my wife thoroughly. When I have a question, Chanel is always responsive and eager to assist me.”
“Had such a good experience with Vystar. Everyone was very friendly from the moment I walked in the door ...Kim Edmonds helped walk me through the whole process with ease. This is a great Credit Union to be part of”
“Was so happy to go into the Starke branch and see that Kim Edmond was back!! She was so helpful with my questions and very knowledgeable about opening my Roth IRA. I always recommend VyStar credit union and especially Kim Edmond at the Starke location.”
“Please if you even get scam or some type of fraud. Don’t count on VYStar because they really won’t give your money back. It is sad because i really thought being in a credit union bank they would always help you and unfortunately no they did help me.”
“In September 2022, I had a horrendous experience with Vystar and lost more than $391,000.
My 72 year old husband has multiple health issues and when his medications are not working he suffers from attacks of extreme mania. He had suffered two previous episodes, in August was given Loritabs, and by September 1, he was in complete mania. I was in continuous communication with his doctor and with our attorney and on September 2, 2022 I closed our joint account at Vystar and moved the more than $391,000 to an account in my name. My husband had taken more than $10,000 from this joint account in the days before, so at the advice of our attorney I moved the funds out of his reach, or so I thought.
In my husbands drug induced mania, he was out buying new tires and was leaving to go the the casinos in Biloxi. With $10,000, he would have been back in a week or so with relatively little damage done. On September 6, without contacting me, Vystar released the $391,000 to him and he was off to the races. Casinos from Biloxi to Arizona were beneficiaries of Vystar wonton negligence.
Only after ending up in the hospital in Arizona and having run through the money was he able to get sobered up. Stuck in Arizona with no money, pathetic and remorseful, my senior citizen husband was as much of a victim of Vystar as I was. Living alone at a time when he needs someone more than anything, he's a living husk of the man he once was.
At this point, the money is irrelevant. It cost me my marriage of 28 years, my peace of mind in knowing my money was safe in the bank, and my trust that people will do the right thing when they err.
At 59 I'm picking up the pieces and trying to restart my life because of the careless mistake of a Vystar employee. Vystar has the nerve to try to sue my ex-husband and suing him for 3X damages. What about the damages to my life?
Never risk your money with Vystar.”
“Vystar:
Charges $32 fees without contacting customers; and without giving customers timely notice to allow them to add money to their account. I will be moving my account to a more customer oriented banking institution.”
“I use them for my social security deposit and all the years I was with them i was never overdrawn but I screwed up last check and was over by
35 Dollars. I expected a penalty for it but telling me that I can't get a debit card for 6 months as punishment.. not cool . Do not trust this bank. Run away as fast as you can.”
“I am new to the Port Orange area and I had issues with one of my accounts. I was unable to get help by phone so I went into the branch. I met the kindest person, Kaycee Acker. She was able to assist me, resolve my issue and I feel like I have a new friend now. She will definitely be my "go to" person. Thank you Kayce for your kindness !!!!”
“If I could give no star I would. Vystar member service is a complete joke. I cannot wait to go to Campus Credit union. The supervisors are as automated as the representatives. The local branches are much better than 904 777 6000 if you have any issues. I should have left when everyone I knew was leaving.”
“I could not be happier with my encounter with Nate and Saul and another young lady whom name I did not record. I had the pleasure of working with these 3 young individuals at the (Dunn Ave branch) and the customer service and interaction was above expectations. They were patient, polite and very knowledgeable of my needs and the product I was exploring. As a customer this warms my heart to see the younger generation exemplifying leadership and a willingness to assist without loosing patience. At times it seemed as if customer service was slipping through the cracks. These 2 young men brought back to remembrance that it still exists.”
“Their customer service is the WORST. I tried using their Majic Touch system to make a payment and let me tell you its no magic!!!! My account is current and I wanted to make a$2000 payment. After entering all the information it said it had to transfer me to customer service. I was on hold for 30 Minutes!!!! So I called back and got a customer service rep that could hardly speak English. He said everything looked fine. Which I already knew. But that he would transfer me to an account rep. What why did I call him if he cant solve my issue. This is not the first problem I have had with customer service. I am paying off my card and going elsewhere. I suggest if you are considering opening account with them DONT!”
“I opened my account a month ago. Set it up for my pay to go in there. They were very friendly and helpful. Now because I had two deposits put in my account,one through Zelle and another ACH. My account is frozen. They said because I used Cashapp and Coinbase app. I am involved in a scam. These deposits were for cash. Now I am supposed to explain myself and give them phone numbers of the people who gave me the money. This is my money. They have emptied my savings account,claiming they are sending the money back. I have no access to my pay for groceries or bills. They say unless I prove myself, money from my checking will be sent to my friends. They are thieves. The woman made it clear she thinks I am lying. It is my money. Keep your hands off”
“My uncle is a disabled veteran trying to get his funds withdrawn via an activated POA. VYSTAR's customer service is not knowledgeable and gave erroneous advice. Additionally, at the bottom of a letter they sent, it clearly states "Call any VYSTAR employee for assistance." That's a farce!!! I went through several reps and NO ONE could help. Vystar is being unreasonable, unfair, and deliberate in their petty expectations. I have been through this same process via multiple other banking entities, VYSTAR is the worse. We are talking about a 75 year old, low income veteran with a service connected disability, who is being unnecessarily put through the paces over a technicality. I will take this story to anybody who will listen, any Veteran's Service organization, any google review, any Veteran! Vystar Credit Union is Painfully disappointing.”
“After 2 days, multiple calls, hangups, I find out the transaction can't be completed now, but must wait over 4 days. Each rep was told this was urgent, and could have advised me there would be a delay. 2 days ago, I had other options. There is no ownership. The response was, but I did my part right, not my fault. Another bank will enjoy my patronage. They lost a decades long multi product customer. I can no longer recommend them.”
