“The tellers are great and courteous the rep Marilia prestiss is awesome when I have issues or questions she is always available to assist me she is an asset to vystar she is very informative and courteous always leave the bank after speaking with her feeling good the staff is awesome”
“I went into VyStar needing help with my checking account and eventually spoke with Tori Williams. I am so glad that she helped me because she was great at listening to my concerns as well as providing solutions to help correct the issues. Thank you very much Tori Williams for everything you did to help me today. Keep up the great work.
Sascha Roth”
“Each and every time I do business with VyStar in Palm Coast, Florida - it is always a pleasure. From all the Tellers, Ivy their Manager, Chris, all of the employees. It is always efficient - never waiting long, always hold the door open and welcome you in, right down to the super clean environment. HIGHLY RECOMMEND!!”
“I come in and was assisted promptly bums Marilia Prestes who was very great and answered all my questions and was very polite and helpful I would recommend this bank to anyone thanks for allowing me to become a member of your business”
“Just remember this is a credit union. The service is always friendly and helpful.
People complaining should visit the bank. From what i am reading you should get off the phone and out of the car and go in and meet the people. You will find that friendly
service. Its always easy to complain when you are having a bad day!!!
Thank you 210 crew for all you do for me and our company. Donna,Lizzy,Mario, Nat.
Michael,Lisa, Kenneth. Thank you!!”
“10-Star Rating on a 5-Star Scale! The service, professionalism, and attention-to-detail regarding my account is "Second to none!" The initial support/assistance I received from Tracey was truly outstanding! Since then, I have interacted with Julia and Ben who continue to carry the torch for above and beyond service! When you check my record, you will find that I have been patronizing your establishment for decades. I'm glad that I made the time to tell you that your branch on Kernan is my favorite! Your aforementioned staff members have spoiled me and my wife with consistent, client-centered service. I am proud to be a part of the VyStar Family and even more proud to be associated with Tracey, Julia, and Ben! Hey listen, if you are not rockin and rollin with VyStar, you need to step up your game! And you can quote me on that! Dr. Bill Davis”
“The customer service is always a 5 star. Thank you Natalie,Lisa, Mario,Donna,
for going the extra mile for me and my Business. Remember we all have a bad day
sometimes. So let help each other ( Patience)”
“I had the pleasure of being assisted by Elsa today at vystar at Murbella! Can I just say that her customer service was impeccable!!! Such a great experience!”
“I live quite far from VyStar Bank branches, which made a recent experience particularly challenging for me. After depositing $5,500 into my account to make a payment, I found that I couldn't send the full amount due to account limits. My initial plan was to deposit smaller amounts daily, but that option wasn't feasible either, so I reached out to the bank for assistance.
Unfortunately, the first representative I spoke with adopted a sarcastic tone, making the situation feel frustrating. After thanking her, I chose to speak with another representative, only to encounter a similar lack of professionalism. Recognizing the need for a different approach, I decided to wait until the next day to try sending another portion of the funds.
When I attempted to do so, I discovered that Zelle had flagged my transaction as suspicious. The representative I spoke with next asked multiple questions, which added to my discomfort. Despite my correct answers, the tone of the conversation felt unwelcoming. Eventually, she requested a video call for verification, but technical difficulties on her end led to a prolonged hold time. Faced with poor service, I decided it was best to hang up.
On the following day, I attempted to send another portion of the money, only to discover that the name and number of the recipient had been removed. I received a message indicating that I was not authorized to add or remove this person. When I called again, I had the pleasure of speaking with Ms. Katie Santos, who was respectful and efficient in resolving my issue.
Initially, I mistakenly left my review for the Ormond Beach branch, but the next day, the Vice President of that branch reached out to me. She was kind and considerate, ensuring my situation was escalated and that I received adequate support. Subsequently, VyStar contacted me to confirm they were taking steps to prevent similar issues in the future. To my surprise, the Vice President of the Ormond Beach branch followed up again to ensure I had the assistance I needed.
I genuinely appreciate the lengths VyStar has gone to in supporting their customers. This experience has shown me that they are a credit union dedicated to valuing their members. I believe their willingness to address feedback and improve their services contributes significantly to building trust and respect among their customers.”
“Made a visit today after work to Vystar with help with a money market and consolidate are loans into one. Needed to try and save some money.
Lucky for us, Ehab Basilious helped us more than we could imagine. He was outstanding and made a big difference for us financially.
Thank you Ehab for your previous help and help yesterday. You hit grand slams when you step up to the plate!!!
Thank you!!!!!”
“Thank you Katrina at Vystar Main St branch. Your excellent customer service is greatly appreciated. Katrina went above and beyond to help me. She listened to my long story, and responded with compassion. Every one at this branch is always friendly and professional.”
