VyStar Credit Union Reviews

Name: VyStar Credit Union
Rating: 2.77

2.8 Rating 282 Reviews

43 %

of reviewers recommend VyStar Credit Union

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2.8

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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VyStar Credit Union 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

VyStar Credit Union 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

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“The teller, Heather Peak is an absolutely outstanding woman. She has helped me two times now and ultimately got me to love this bank. She is very great at her job as well as helping customers understand promotions and their money.”

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Posted 4 months ago

“I always visit the main branch off of Atlantic Boulevard. The relationship specialists are always super nice and helpful. The last couple times I’ve seen Kenyara and she always helps me out and is very personable. Thanks Kenyara!!”

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Posted 4 months ago

“After years of banking , two mortgages, and car loans, I am closing all my accounts, even my small business accounts. NO CUSTOMER service any more 30 to 40 minutes to do simple transaction. Both Normandy and chaffe rd locations.. we don't need a door greater. We need tellers and speedy knowledgeable staff”

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Posted 4 months ago

“Michael DaPonte at the Winter Garden Vystar was knowledgeable, helpful, and very pleasant to work with. I opened up a new account last week and the experience was pleasant, thanks to Michael. Just came through the teller today and who but Michael was at the window, he remembered us and treated us as if we were old friends. What an awesome establishment! I’m glad I chose Vystar. ‼️🙌🏾 I highly recommend them and if you visit the Winter Garden location ask for Michael. Maira Gomez”

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Posted 4 months ago

“I withdrew $10,000 of my own money and they marked it as fraud and locked my account out. Subsequently, two of my social security payments did not go through costing me $5,600”

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Posted 5 months ago

“NO CUSTOMER SERVICE. I left voicemail with no return call from VyStar although the voicemail claimed I would receive a call by end of business day. My account was locked although I submitted all requested documentation. I had to go to branch and threatened to close account if not resolved on the spot. Everyone I spoke with was very polite while NOT being helpful until the threatened to close account.”

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Posted 5 months ago

“I have been a member for almost two years. I was at the grocery store and went over a $1 and was charged a $29 fee. I tried calling customer service and spoke to “ Rachel “ and all she could say is that I have asked in the past 12 months for a credit. If the bank would deposit and credit in a timely manner. I would have not had to ask. But for a $1…”

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Posted 5 months ago

“They are always amazing and help us out”

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Posted 5 months ago

“I had a car loan from Vystar and paid it off earlier than the actual date. They gave me the payoff amount and so I gave them exactly that amount thinking my car will be paid off. After a month, I received a bill saying I need to pay my monthly payment. I called them because I know I already paid it off. I learned that they did not pay off my car but put the money in my savings account which has an initial deposit of $5. They finally paid off my car and I thought that was it. Later, I received a statement saying that I owe them $14.02. I called and asked why. It took several calls before they could figure it out. It was because I get charged a finance fee every time I have to pay. Now instead of me paying that fee once when I first called, I have to pay it for the second time when they finally paid off the car loan. I disputed that because why would I pay for someone else's mistake. Despite many calls, respectful ones, they said they cannot change it so I have to pay for it. I said okay i will pay for it because I don't want to continue with outstanding debts always receiving statements that I owe them. I will pay it off but I will have to warn people this can happen to them and that I am not happy about this.”

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Posted 5 months ago

“I walked into the branch on Mahan. Dale Barnes greeted me a warm smile and asked how she could help me. I told her what I needed and she went above and beyond assistance me. She told me how I could search on Vystar's site for more information. She also told me how to search on competitors sites for more information.”

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Posted 5 months ago

“Skylar Powell gave me a wonderful experience. She made things so easy and was quick with it while still being polite.”

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Posted 5 months ago

“Excellent atmosphere at this location. Everyone was very polite and helpful. Steve, the manager exceeded the level of expectations and was very attentive with assisting me with opening an account.”

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Posted 5 months ago

“Vystar banking services continue to disappoint. Once again walked in the local Ortega branch of 35 years, understaffed and only two tellers helping 20 customers. Sent multiple emails with no reply. They don't even deserve one star. What is going on? Where is their leadership? They don't care about their customers. Time to find a new bank.”

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Posted 5 months ago

“Shelley, one of the employees from the downtown Sanford location, was wonderful, she went over and beyond to help me and I really appreciate her.”

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Posted 5 months ago

“Savannah is always awesome”

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Posted 5 months ago

“Mercia is the best excellent service”

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Posted 6 months ago

“The web functionality is the worst of any credit union I've been a member of. I used to be able to transfer money to my HSA with no problem. That's gone now. Also, I was able to transfer money from my HELOC with no problem. That functionality is gone as well. Looking for a better CU at this point. Plus it is impossible to leave a message. Their chat feature has a long wait period. Dumb.”

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Posted 6 months ago

“Destiny is extremely rude and unprofessional!”

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Posted 6 months ago

“Tiffany performed excellent customer service. She was able to answered my questions regarding how overdrafts protection works.”

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Posted 6 months ago

“Maria helped today, friendly and patient”

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Posted 6 months ago

VyStar Credit Union is rated 2.8 based on 282 reviews