“The representative Alaa Al Shaikhli was very courteous. She was very knowledgeable and had my best interests at heart. I would highly recommend Vystar/Winter Park branch.”
“On March 21st, I visited the VyStar branch in St. Augustine (Ponce De Leon Blvd). While there, I canceled my business savings-secured credit card, applied for a new card, and opened a business checking account.
I had a 750+ credit score based on a personal VyStar credit card I held for over four years. That card was canceled last year, and after doing so, my credit score dropped to zero. When I asked VyStar, they told me they don’t report a credit score once a card is inactive or canceled. However, according to every other bank and credit bureau I’ve spoken to, that’s not how credit reporting works. If I had years of credit history, that data should remain on my report for up to 10 years, even after the card is closed. A score might drop, but it shouldn’t become “unscorable” in less than a year.
Because of this zero score, VyStar denied my new credit card application. They opened the checking account but did not cancel the secured credit card—which still has $5,000 tied to it. I’ve called multiple times (April 2nd, 6th, 11th, and 14th) to have the card closed and the funds returned. Each time, I was told it would be handled, but the card is still active and the money hasn't been moved.
No one has followed up, and I’ve received no explanation for the delay or when it will actually be resolved. They still have my $5,000 and have yet to transfer it to my savings.”
“I had the most insensitive, lack of any compassion, and morally corrupt experience with this credit union…and I have never been late on a payment! It was an insurance issue. They weren’t willing to work with us at all. They told me they don’t send out emails, only physical mail. The amount of money we have to pay to keep our RV (again, of which we’ve never been late paying on), is obscene and a reminder of the greed that permeates the air. I will never work with this bank again and will never recommend them to anyone!”
“During my recent interaction at the bank, the teller Veronica Ebri was a very lovely lady, she was very patient with me and attentive to my needs, making the process go smoothly.”
“The teller, Heather Peak is an absolutely outstanding woman. She has helped me two times now and ultimately got me to love this bank. She is very great at her job as well as helping customers understand promotions and their money.”
“I always visit the main branch off of Atlantic Boulevard. The relationship specialists are always super nice and helpful. The last couple times I’ve seen Kenyara and she always helps me out and is very personable. Thanks Kenyara!!”
“After years of banking , two mortgages, and car loans, I am closing all my accounts, even my small business accounts. NO CUSTOMER service any more 30 to 40 minutes to do simple transaction. Both Normandy and chaffe rd locations.. we don't need a door greater. We need tellers and speedy knowledgeable staff”
“Michael DaPonte at the Winter Garden Vystar was knowledgeable, helpful, and very pleasant to work with. I opened up a new account last week and the experience was pleasant, thanks to Michael. Just came through the teller today and who but Michael was at the window, he remembered us and treated us as if we were old friends. What an awesome establishment! I’m glad I chose Vystar. ‼️🙌🏾 I highly recommend them and if you visit the Winter Garden location ask for Michael. Maira Gomez”
“I withdrew $10,000 of my own money and they marked it as fraud and locked my account out. Subsequently, two of my social security payments did not go through costing me $5,600”
“NO CUSTOMER SERVICE. I left voicemail with no return call from VyStar although the voicemail claimed I would receive a call by end of business day. My account was locked although I submitted all requested documentation. I had to go to branch and threatened to close account if not resolved on the spot. Everyone I spoke with was very polite while NOT being helpful until the threatened to close account.”
“I have been a member for almost two years. I was at the grocery store and went over a $1 and was charged a $29 fee. I tried calling customer service and spoke to “ Rachel “ and all she could say is that I have asked in the past 12 months for a credit. If the bank would deposit and credit in a timely manner. I would have not had to ask. But for a $1…”
“I had a car loan from Vystar and paid it off earlier than the actual date. They gave me the payoff amount and so I gave them exactly that amount thinking my car will be paid off. After a month, I received a bill saying I need to pay my monthly payment. I called them because I know I already paid it off. I learned that they did not pay off my car but put the money in my savings account which has an initial deposit of $5. They finally paid off my car and I thought that was it. Later, I received a statement saying that I owe them $14.02. I called and asked why. It took several calls before they could figure it out. It was because I get charged a finance fee every time I have to pay. Now instead of me paying that fee once when I first called, I have to pay it for the second time when they finally paid off the car loan. I disputed that because why would I pay for someone else's mistake. Despite many calls, respectful ones, they said they cannot change it so I have to pay for it. I said okay i will pay for it because I don't want to continue with outstanding debts always receiving statements that I owe them. I will pay it off but I will have to warn people this can happen to them and that I am not happy about this.”
“I walked into the branch on Mahan. Dale Barnes greeted me a warm smile and asked how she could help me. I told her what I needed and she went above and beyond assistance me. She told me how I could search on Vystar's site for more information. She also told me how to search on competitors sites for more information.”
“Excellent atmosphere at this location. Everyone was very polite and helpful. Steve, the manager exceeded the level of expectations and was very attentive with assisting me with opening an account.”
“Vystar banking services continue to disappoint. Once again walked in the local Ortega branch of 35 years, understaffed and only two tellers helping 20 customers. Sent multiple emails with no reply. They don't even deserve one star. What is going on? Where is their leadership? They don't care about their customers. Time to find a new bank.”
