“After 2 days, multiple calls, hangups, I find out the transaction can't be completed now, but must wait over 4 days. Each rep was told this was urgent, and could have advised me there would be a delay. 2 days ago, I had other options. There is no ownership. The response was, but I did my part right, not my fault. Another bank will enjoy my patronage. They lost a decades long multi product customer. I can no longer recommend them.”
“VyStar is the Words Credit Union Bank I codec come across with. Before they did the update that made their service a nightmare, I had no problems with them. Every week now they find ways to keep towing money out of my account. I keep trying to have them stop and resolve the issue, yet I get no response, and more fees added to my account. I am definitely leaving this inconsiderate bank. I’m tired of them robbing me money that I have to constantly borrow to other people since I’m going through some situations. I hate VyStar!! They are the worst and number one for stealing!!! Before you chooses them think twice, you are going to loose money guaranteed!!!”
“I have been a member too long
The ATM's doesn't work. They can't replace a debit card without screwing it up. No one knows anything and can't handle the issues. The response is always "We will report it" no action. Can not deposit my money without screwing it up and sending "My Money" back to the payor! WTF Are you thinking! That's my money not yours. I am in line to take as much out as I can to get away from their incompetence.”
“The experience with VyStar Credit Union has been the single most incompetent loan process I have ever seen!! Mind you I did loan processing in my previous life/career. To say the right hand isn’t talking to the left is an understatement— beyond embarrassing & pathetic !
I will NEVER work with VyStar Again!!
H O R R I B L E !!!!”
“They are not good for last two weeks taken bills out twice having one bill pend for 9 days that is ridiculous. One teller agreed it was baffling him, todays teller was condescending. I can not give more then one star”
“Got auto loan through Vystar credit union. Due 6th, lot rent due 5th. Had to go in to branch to change due date. Payment due was $292, set up autopay on 14th for $350. Car was repossessed for non payment.
Called. Confirmed last payment was for $350, but back in April. This is now Sept. Told call my bank. Bank says problem on their end. Called Vystar back. Not only did they NOT set up autopay, but they NEVER EVEN CHANGED THE DUE DATE . The very reason they made me go in to the branch in the first place!
I filed bancruptcy five years ago and the dealer had to call 12 banks to find somebody to give me a loan. Now, FORGET IT with a repo on my credit report on top of this. They CLAIM they sent me an e-mail, but I never got one! They claim they sent a letter, but the only thing I get from them shows payment due amount and outstanding balance. NOTHING about non payment. All because the woman at the branch NEVER SET UP autopay, NEVER CHANGED my due date. The VERY REASON I was told to come in to the branch.
Now I had to miss work because I had to call off. LOSS of wages! Got a point at work (Disney) for calling off. Three points within six months and I am TERMINATED! NO POSSIBILITY of EVER getting a new car with a repossession on top of a bancruptcy. All because of the COMPLETE INCOMPETANCE of Vystar!
I am waiting for a callback from a lawyer because I am seeking damages.
SHE NEVER EVEN CHANGED THE DUE DATE!”
“Was a member for over 30 years, multiple loans and financial transactions. Last two years have been absolutely horrible. Zero and rude customer support, incorrect credit bureau reporting, horrible online banking services. They get a one star rating from me in literally everything a credit union should do for its members down to cleanliness. Don't just "not" choose them for a credit union, run from anything they touch.”
“Thank you Jennifer Luliano for all your help. You truly represent Vystar in a very customer centric way. I am truly appreciative. VyStar is very fortunate to have a person like you on the team, your professionalism and timely execution made a real difference in our urgent matter.”
“Mercia Cerveira at the VyStar in Flagler Beach was very helpful when we joined this credit union. She made us aware of all the services available and answered all of our questions.”
“VyStar is the best bank I’ve belonged to. everyone is so polite, extremely helpful and they don’t care how many heads it takes for the customers need, they work together, get along again polite, helpful, and they care that yells volume. This is Customer Service at its finest. There is absolutely nothing wrong with VyStar. I would recommend it to every single person I know; versus Wells Fargo 💩 lol. You don’t leave there until everything is done and accomplished and that’s amazing. VyStar is definitely 100 steps up!”
“The local vystar cu is very nice but I've had numerous issues with the mortgage
dept. I called today and the guy I talked to said there's no record of me in the system; I have one savings, 2 checking and 1 mortgage acct. but he couldn't find me. Incompetence.”
“Strive for five. And did she delivered. Autumn Farr not only greeted me at the front door by opening it, but she took the time and care to provide professional, courteous, and detailed attention to my transaction. Even a little fun interaction concerning coffee or hot cocoa. A five star experience.”
“I love going to the Titusville Florida branch. The staff is so friendly. When I lost my purse Josh made me relax and not panic about my account. Walked me through on the best way to handle it. Took care of it right away. Manager she is awesome and goes out of her way to make sure any problems you have with your accounts are taken care. I've seen her step in and help customers when all the tellers were busy. Even security guard is pleasant.”
“The customer service is horrible you can't get anybody on the phone to help you it took me 3 weeks to get help I have nothing nice to say it would not recommend VyStar credit Union”
“April @ Vystar branch on 43rd is the Gold standard for customer service. No matter what the problem is she delivers with a solution. 5 stars are not enough. I recommend Vystar to all my customers and associates. Thank you for all you do April & Vystar.”
