I don't know what has happened to Waitrose but their Customer Services Dept. is truly dreadful. I've had the misfortune to speak to a duty manager called Carol, twice. Patronising in the extreme: she clearly doesn't care about Waitrose customers and has no wish to retain them. Instead, we are seen as irritants to be fobbed off.
This supermarket used to have the very best customer service pre-pandemic. The very best. The sharp decline in caring about customers and listening to their needs is marked. Shame really as the delivery drivers are excellent.
2 years ago
Waitrose has a
2.7
average rating
from
620
reviews
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