Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 662 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a rather disappointing experience with my Waitrose Christmas food order a couple of years ago — several items were missing and the staff didn’t seem particularly bothered. Despite that, I decided to give them another chance this year and planned to order some desserts. However, despite it being only the 13th of October, the desserts are already sold out! Considering these are made-to-order items, that’s quite ridiculous. I tried reaching out to customer service for some clarity, but, frankly, they seemed even less informed than I was”

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Posted 2 weeks ago

“It didn't make me happy. For goodness' sake, Waitrose Caversham - your Saturday till operators shouldn't be chewing! I could even smell the gum. Wonderful.”

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Posted 3 weeks ago

“They changed the price of items purchased for a charity event without telling us prior to delivery on the day of the event so we ended up paying almost double the price. When this issue happened a few years ago with another supermarket the honoured the offer price. Waitrose just sent me their T&C's which basically say nothing can be their fault ever...”

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Posted 3 weeks ago

“Tomahawk steak, cooking instructions leave steak undercooked, even increased temperature and time delivers a fatty, tasteless piece of meat. Never again, premium prices for dreadful quality. In future, slow cooked brisket from Morrisons at half the price and twice the flavour.”

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Posted 1 month ago

“The iced, undecorated fruit cake I ordered was absolutely superb ~ moist, full of fruit & bursting with flavour. Well worth the money. I will definitely purchase this cake again.”

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Posted 2 months ago

“Waitrose Hitchin have a screen as you enter the shop which appears to be facial recognition. It had a red atrio along the bottom saying it was recording. When I brought up the consent issue of taking people’s images with the manager he was rude and dismissive. He manoeuvred me in front of the camera which said recording. Waitrose fail to understand that consent is essential. If you don’t have consent it isn’t legal or lawful. They did not apologise for their treatment of me. Instead they told me the screen wasn’t recording even though it clearly stated it was. The manager diverted the conversation towards their need to deter theft. Which wasn’t my point. Consent and informed consent is essential. Speaking down to a customer on a matter of consent is outrageous. Waitrose grocery stores do not have authority to take our images without consent. They especially should be careful when recording children and taking images of children without consent. Thank you.”

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Posted 3 months ago

“Your soap for sensitive skin is absolutely awful.Leaves your skin feeling squeaky bull not clean.And considering its for sensitive skin it made my skin itch.”

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Posted 3 months ago

“I want to a thank Fynn who works at Waitrose Sheffield South Yorkshire l went in on Saturday the 5th July he was so helpful And attentative about my needs and was an excellent assistance well done Fynn Maria Hall”

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Posted 3 months ago

“I brought the finest beef madras. £7 50. It states this is for two people. There were 2 small pieces of beef. At least a5 leaves you had to pick out. It was awful and definitely not a meal for 2.”

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Posted 4 months ago

“Why is organic vegetables in oversized plastic containers and pesticide vegetables in cardboard containers”

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Posted 5 months ago

“Why is organic vegetables in oversized plastic containers and pesticide vegetables in cardboard containers”

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Posted 5 months ago

“Party sandwiches never arrived Very Disappointed with Waitrose Party Delivery I relied on Waitrose for sandwich delivery for a birthday party, and it turned out to be a terrible decision. The delivery was scheduled between 8–9am but never arrived. After several calls to customer service, they couldn't guarantee when or if the sandwiches would arrive, and they were unable to get any clear answers from their delivery team. This left me in a stressful situation, and I had to urgently order local pizzas at the last minute to save the party. I expected much better from Waitrose. I will definitely avoid using their delivery service for any future events. It was incredibly stressful and disappointing. ***(They didn't accept my review on their website, so posting here)*** That's their reply... "Thank you for submitting a review of Party Sandwich Selection. Unfortunately it didn't meet all our website guidelines, so we're afraid it can't be published"”

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Posted 6 months ago

“The worst hot cross buns ever! No wonder they at 'a two-for' deal at the checkout! Har, dry, yuk! Good for a bread puddn' I guess.”

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Posted 6 months ago

“Gluten free tam tams are gorgeous!!”

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Posted 6 months ago

“The website is rubbish”

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Posted 7 months ago

“I bought 3 packs of Waitrose No. 1 calves liver from their Morningside store and they proved an utter disappointment. Thickly sliced with sinew and tough inedible fibrous capsule contributing to the weight and therefore the cost. Very poor and dishonest especially when you consider the price of this product.”

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Posted 7 months ago

“For the second time in a few months they cancelled delivery. Customer service is awful. not recommending this store”

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Posted 8 months ago

“Waitrose did not make me happy. I've just cooked and eaten Waitrose No.1 Moussaka, purchased in the Oxford Botley Road store this past weekend. I cook myself, so have some understanding of how a good moussaka should taste. This dish was utterly tasteless: the bechamel sauce had no flavour at all, and the filling lacked seasoning - even a bit of salt and a twist of pepper would have greatly improved the taste. The No.1 products are supposed to give us the very best of Waitrose taste: this was horribly disappointing; bland, insipid, and without any distinctive flavour at all. This was dreadful - surely Waitrose can do better than this?”

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Posted 8 months ago

“Ever in my life I would buy something from you is not normal to wait more the 2 hours for a bax of water and a vinegar and also to pay almost 16£”

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Posted 9 months ago

“I spend multiple ££££’s with this store over the year. My collection before Xmas was a calamity, left sitting in my car for 30mins waiting having called the click & collect line and being told my order would be out in a moment. Went into the store and nobody had bothered to go and get it, so went back and waited in my car for another 10mins whilst they fumbled around. Complete shambles. Fast forward to today I’ve made an order for delivery and order doesn’t show up. No communication from store / driver or anyone. So I call the help line (which sounds like an outsourced service in a different country) where I’m on hold for 10mins whilst she tracks my order. Apparently the driver is coming now - unsurprisingly he wasn’t. Fast forward another 15mins I have to put my son to bed and over 45mins beyond the stated delivery window I left a note and bags asking them to leave the groceries in my porch - but no, the driver decided to disappear again with no phone call / no ring on the door bell, nothing. You guys are useless and I have already requested my account and all details be removed as I will not ever spend money with such a thankless, poorly run company again. It’s clear you / the business don’t care but you’ve waived good bye to £10k of business a year from me for the next 40-50 years so you can do the maths on that! In fact you probably can’t- it’s £400,000 to £500,000 worth of business. Anyone reading this I would urge you to think about the vast amounts of money you spend over time with these businesses - and how little they care.”

Helpful Report

Posted 9 months ago

Waitrose is rated 2.6 based on 662 reviews