Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 636 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 636 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

Write Your review

Tell us how Waitrose made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Suet pudding Steak and Kidney pie has a wonderful filling. Why cant I buy it ( or the filling) the rest of the year? Not sure on the cooking in the oven suggestion -I tried steaming for 30 mins and it did seem similar but not as suety as I remember from year ago. BUT STILL A WONDERFUL Pudding.”

Helpful Report

Posted 2 weeks ago

“Super helpful staff. Good food variety, excellent wine choices”

Helpful Report

Posted 3 weeks ago

“I bought a pack of your own soft white toilet rolls recently and the quality has changed considerably. I won't be buying them again. The circumference was smaller the width was smaller but the hole in the middle was much bigger.. They were embossed not plain as before so the surface was rough not soft and worse still the new roll weighed 105 grams but one from my older pack weighed 166 grams.”

Helpful Report

Posted 1 month ago

“I bought the fish and chips meal deal to have with a dear friend . The food was delicious the batter was crisp, the loin of haddock was substantial and delicious . Triple cooked chips were amazing . I’ve never been moved to write a food review ever both both of us agreed best fish and chips we can remember . For dessert we had the sticky toffee pudding that was also excellent .Well done Waitrose”

Helpful Report

Posted 1 month ago

“I bought some cod and then discovered you had put black pepper in it. I was unable to eat it. I will get my fish from the chip shop where they don’t mess about it people can always add pepper to their food if they want it. I hate it but it is added to so many ready meals.”

Helpful Report

Posted 1 month ago

“I recently went to Waitrose near Emsworth and bought some scooping cheese Gorgonzola I think it was. I was delicious, and I need to buy some more, I have tried all of your stores in the Bristol area and none stock it.Isthere any chance of rectifying this ?I think people would love this absolutely fantastic tasting cheese.Many thanks...”

Helpful Report

Posted 2 months ago

“Delivery problems Twice in 3 weeks. No shopping arrived as ordered so phone store and told no drivers so you are not getting delivery. Had to go to store to pick up big shop. Waited over 45 minutes in click and collect space only to be brought someone else’s shopping! Lack of communication from Waitrose is appalling. They are usually really good but things seem to be slipping recently.”

Helpful Report

Posted 3 months ago

“The customer service, Kath at your Uttoxter store, served me up, took me back, to "Back In The Day" Kath was polite, very helpful, when I couldn't pronounce Courvoisier, knew instantly what I was trying to say, and off she popped to get it, there was no, "Time means Time, as I was a little early, also there was no trouble, when I also had a return, if you don't mind me saying, Kath is a very good example how "First Facing Staff" delivers "Customer Service" upon entering your Uttoxter Store, based on Kath special qualities, in Customer Service, I will be visiting your Uttoxter store in future.”

Helpful Report

Posted 3 months ago

“I purchased strawberries from the Uttoxeter branch and the best before date was the 14th Sept ( next day) Every single one was inedible -they were soft and completely tasteless. They looked as if they had been frozen?”

Helpful Report

Posted 4 months ago

“Gone completely down hill! Staff are still lovely and helpful but seeing half empty shelves is disheartening. Get the impression the staff are not going to kill themselves to get up to speed having lost their share bonus this year and management going missing! Finally bought free coffee back but no newspaper with it! Gave me a reason to pop, use the cafe, drink read paper for free then shop! Oh and locally in Billericay the parking is a disaster. Sit there while 4/5 cars leave but barrier doesn’t open? Then you drive around for 15/20 minutes to find a space. Supposed to only have two hours but what if you need to shop local then finish at Waitrose? This after ‘losing’ 20 minutes! Previous system of spend £5 get free parking worked better!”

Helpful Report

Posted 4 months ago

“I purchased an Organic Chicken from Ely Branch on Sunday 28th July 2024 it cost me £19.85. Cooked a lovely Roast dinner but I have never had a chicken as tough as that in my life it was inedible, extremely tough couldn’t even chew it to swallow it. I ended up throwing it all away. I tried to call Waitrose customer service on the 0800 number and they spoke to me then left me holding for a while and hung up on me what great customer service. Not good really is it. I will never buy another meat item again from Waitrose, what a waste of hard earned money.”

Helpful Report

Posted 4 months ago

“Last 4 home deliveries products contained numerous items with 2&1 day use by dates !!!! This last one had 13 of the 24 items with 3,2&1 days use by dates - each time it’s just a refund for those items and no consideration for the inconvenience of having to have someone go out to buy those products again for me(am recuperating at home after big op) John Lewis/Waitrose your customer service is appalling !!”

Helpful Report

Posted 5 months ago

“I went to Waitrose yesterday to purchase a packet of Villiger cigars as it is one of the few “ luxuries “ I have. I was shocked that Waitrose charged over 25% more than another supermarket a few hundred yards away (Morrisons). Unfortunately Morrisons had a problem with their tobacco shelves and couldn’t access the product.Whilst I reluctantly accept that Waitrose is usually a bit more expensive for food items,I cannot understand how they can do so for a like for like product. To me it is simply profiteering”

Helpful Report

Posted 5 months ago

“Love our branch Plus free coffee And lovely magazine Great staff and parking too”

Helpful Report

Posted 5 months ago

“I order 24 bottles of wine earlier this morning as you had 25% discount on-line. I just had an extremely unpleasant phone call from a female staff member at your Sunningdale store, whose name I won’t mention. She was v v agressive and unpleasant and told me that she didn’t have my 24 bottles in stock and whilst I ordered on line that it was Sunningdale ONLY who fulfills these orders despite Windsor and Egham Waitrose branches being closer to where I live. When I said that the Waitrose website had said 24 bottles of the wine I ordered were in stock she spoke over me saying this was not true! The website advised me to lower the number of bottles I was ordering to 24 as that was all they had in stock! Why Waitrose do you employ agressive, rude staff members who enjoy bullying customers? She was a bully and told me she was cancelling my order as that particular branch would only fulfill my order despite the fact I ordered on line. This is simply not good enough”

Helpful Report

Posted 6 months ago

“Waitrose Comely Bank in Edinburgh is a disgrace. The store remains open as it undergoes a complete overhaul - no customer parking, no freezers, shelves all half empty, no ceiling with wires hanging out everywhere and the grubby interior on show and over food, two human checkouts with the majority converted into self checkouts for an older shopper demographic. It’s been like this for weeks already and will be for another few weeks apparently. Absolutely appalling and Head Office don’t give a damn - even staff has said as much privately. All this from a loyal customer of many years who is defecting to M&S and / or any supermarket who cares about its customers. 😡”

Helpful Report

Posted 6 months ago

“My son went to work here, he was politely greeted at first but a few weeks in he was bullied by a women called Amanda. She threw a rotten tomato at my son (only 19 years old) and she didn't even get the sack. I will be confronting the manager of this waitrose.”

Helpful Report

Posted 7 months ago

“Went to Waitrose Bromley to do our occasional shop, only to find that the manned checkouts have been replaced by do it yourself checkouts. Only one manned till remaining with a long queue. Bearing in mind the prices Waitrose charge we expect proper customer service. We will never go to shop at Waitrose Bromley again. It seems clear that the top management at Waitrose couldn't give a toss about customer service.....or indeed the customer. Goodbye Waitrose.”

Helpful Report

Posted 7 months ago

“Waitrose home delivery has disappointed me so much. I did multiple shopping to allow enough time to form an honest and fair opponion but look at the state of te vegetables and fruit! These are just examples from various orders I made. For the price charged it's absolutely unacceptable! Never happened with any other online supermarket. Will never online shop with Waitrose again!”

Helpful Report

Posted 7 months ago

“Definitely do not work here my daughter has been nothing but bullied by a stupid horrible women 1st was not doing her job right when she's been there less than a month oh and if u want a drink u can think again Amanda who calls her self management is not infact management at all she has made my daughters life hell Amanda bullies all the staff who work here people have complained no end about her and yet she's still there disgusting person she is she must get a kick out of bullying a 18 year she wouldn't dare do it to me that is a fact we are now going pursue legal advice over this cretin !!!!!!!!”

Helpful Report

Posted 8 months ago

Waitrose is rated 2.7 based on 636 reviews