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Waitrose Reviews

2.7 Rating 618 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.7

Based on 618 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 4th March 2024

Waitrose 1 star review on 19th November 2023

Waitrose 1 star review on 13th July 2023

Waitrose 1 star review on 13th July 2023

Waitrose 1 star review on 13th July 2023

Waitrose 5 star review on 16th October 2022

Waitrose 5 star review on 16th October 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had a delivery from Waitrose. Young Jack helped enormously. Personable. Unique. He was just slightly late, however i was kept informed by telephone. No problems whatsoever. I collected a John Lewis parcel from Waitrose, Aylesbury. I remarked to the very professional lady on reception that i must not look at flowers. She gave me some beautiful daffodils. Such a kind gesture. It restored my lost faith in the company. I've been shopping with them for at least 25 years. And shall continue.”

Posted 1 month ago

“I have recently started getting a waitrose delivery ,such a good service driver always very helpful as I'm slightly disabled polite always on time ,and the delivery slots are reasonably priced .A Southsea customer.Thank you.”

Posted 5 months ago

“I had delivery today at 18:00, I think the driver name is Robin but I might be wrong. Anyway the person delivering the groceries was so kind that I am still feeling very thankful for your service!”

Posted 5 months ago

“Waitrose in North Finchley. Went there this morning to get few things. Anyway I had a chat with lovely girl. They all are lovely. Told her about my birthday on Thursday. And wait. I was just leaving the store. She came with beautiful flowers as a present from Waitrose. I was so shocked nicly. I can explain how touched I have been I love Waitrose but didn't know that they love me as well. Thank you ❤️♥️♥️”

Posted 8 months ago

“My son has been going to waitrose recently and quite often they have been giving him free things even after my son had insisted to pay even offering him a drink with his sandwich and snacks being quite talkative,nice and tolerant. Definitely amazing quality food a place you have to go.”

Posted 1 year ago

“Amazing service from Paul who delivered in St Neots today. Thank you so much Paul. Sue Phillips”

Posted 1 year ago

“Waitrose deserves 10*s! Last week I had a family get-together of 15 and I had ordered food from Waitrose. When my order didn't arrive I found I'd left it in the basket - disaster! The manager immediately got into action, asked me to email a list of food in the basket and put my order together like for like. She was a complete star. The meal was saved. Thank you Waitrose - that's fantastic customer service.”

Posted 1 year ago

“The 12month matured Waitrose Christmas pudding was absolutely delicious. It was lovely and moist, very fruity and you could taste the booze and it ain’t too overpowering”

Posted 1 year ago

“Just received my Waitrose online delivery. 10/10 for the driver, product dates, quality and availability.”

Posted 1 year ago

“Second to none on quality and customer service. Stock a wide range to suit all budgets. Sure, you can spend a fortune on the most expensive, luxury products (if you have the means and the inclination to do so), but you can also get excellent value for money from the economy 'Essentials' range, without skimping on quality. The staff or 'partners' both in store, online and out making deliveries are polite, professional and friendly. In the rare event that a problem should arise, it is always dealt with quickly and effectively.”

Posted 1 year ago

“Such a lovely relaxed shopping experience and always a pleasure to walk around looking for things I didn't intend to buy but because of the way they are presented I do.”

Posted 1 year ago

“If you eat tortillas you will love these Manomasa manchego & green olive. Sweet taste of red peppers and green olives combined with the tangy taste of manchego cheese. A delicious Spanish tapas experience not to be missed throughly recommend.”

Waitrose 5 star review on 16th October 2022

Waitrose 5 star review on 16th October 2022

Posted 1 year ago

“No problems with deliveries. If an item is not available it's substituted, you are always informed. Polite delivery drivers, really good service, highly recommended.”

Posted 1 year ago

“Good quality produce”

Posted 1 year ago

“By mistake I had an old debit card with me and had no money with me( the joys of old age!) so I couldn't pay for the meal I'd ordered and which my two grandchildren had started eating. The manager who was called to deal with it couldn't have been more helpful and told me to enjoy the meal, pay the next time I was in and to have good day with my grandchildren. This happened today in the Waitrose branch in Gillingham. I paid the bill this afternoon. Full marks for excellent customer service.”

Posted 1 year ago

“Always a pleasure to shop there, lovely helpful staff. Food prices reasonable and quality of food outstanding.”

Posted 1 year ago

“My local Newark branch delivery team sent me some lovely flowers for my 100th order with them. This was a lovely thank you from them and a surprise for me. Its nice that they appreciate your custom.”

Posted 1 year ago

“I need to do reviews on line”

Posted 1 year ago

“Always shop at Waitrose...love it...The online order system is brilliant..so easy to use...and get your shop delivered when you want it and is always in pristine condition when received.Delivery price is great.Never shop anywhere else.If something's not right they always always put it right....”

Posted 1 year ago

“Excellent customer experience. A large size, and heavily discounted, bag of ground coffee (Taylor’s) was out of stock and not due in again for three days. A member of floor staff picked x4 of the smaller size bags (up to the equivalent weight of the big bag!) and charged me the discounted big bag price! Really won my loyalty - they just fixed it without any fuss!”

Posted 1 year ago

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Waitrose is rated 2.7 based on 618 reviews