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Waitrose Reviews

2.7 Rating 620 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.7

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had 3 for £10 indian chicken korma ,veg biryani and starter selection,all delicious”

Posted 4 years ago

“In Waitrose Christchurch Dorset this morning early when a lovely assistant came up to me and asked if I would like a bouquet of flowers! She said they wanted to make someones day! Amazing, thank you Waitrose.”

Posted 4 years ago

“Soya milk, oat, olive oil, baking oil,”

Posted 5 years ago

“Really great customer service here. Slightly limited product range compared to the larger Tesco stores, but you will always find what you want”

Posted 5 years ago

“Loyal customer for nearly 50 years. Quality, quality, quality.”

Posted 5 years ago

“Visited Waitrose Trumpington Cambridge today with a wheelchair and a toddler. The staff and other customers could not have been more helpful. Thank you”

Posted 5 years ago

“I had good customer service the cashier Gina was good she packed my shopping and told me how m7ch to oay, she said enjoyed your day.”

Posted 5 years ago

“I have visited Waitrose in South Harrow on Friday 05/04/19. The staff is always so helpful there. However I would like say a special Thank you to Aki from the Bread Counter. I absolutely love olive ficelle rolls, however they are always sold out. When I asked Aki if there are any left, he said no however he said that he would check the freezer, to my surprise. He found some in the freezer and kindly baked it for me in 10 minutes. Now if this isn't a fantastic customer service I don't know what is! Aki thank you for your amazing customer service and going the extra mile. You have made my weekend.”

Posted 5 years ago

“I went to enquire about a particular plant and Emma & Anna were outstanding at the Newport Pagnell Road store Northampton they rang other stores went on google for me trying to source this particular plant whe's name was that of my dad who had just passed they have put my faith back in the human race for excellent customer service and being so very caring nothing was to much trouble I want to thank these 2 waitrose gems from the bottom of my heart X”

Posted 5 years ago

“Did your recipe with Cod and prawns with fennel and white wine this week and it was delicious. Would like to thank eyanne for her help by printing off recipe giving us prawns and getting fennel for us on 24/3/19. Sorry its taken so long to get around to doing this and don't know if have name right but will certainly do it again and the fennel was delicious first time we have had it.”

Posted 5 years ago

“My favourite supermarket offers not only quality products but also the best customer service who can surprise you with free box of cookies just to makes your day and appreciate to see you very often. Massive thank you to Marie from Waitrose Barbican for the cookies!”

Posted 5 years ago

“I will travel an extra few miles so that I can shop at Waitrose. I have shopped at all supermarkets and find that fresh fruit and veg, when purchased at Waitrose, lasts longer. I think Waitrose tends to buy produce that is more fresh, which is why it lasts longer. I can get more obscure foods from Waitrose too, whereas other stores don’t tend to have it. Really liking the Waitrose own cleaning product range ‘Ecologocal’ - cheap, cleans brilliantly and plant based so it’s biodegradable. Customer service is always excellent. It’s my one stop shop, go to store for quality and all in all, an enjoyable shopping experience. Thank you Waitrose. I’ll be back.”

Posted 5 years ago

“Didn't have a clue where to find my random shopping list and found 2 staff who were very helpful and got the stuff in about 1/10 of the time I expected 😁😁very happy!!!”

Posted 5 years ago

“I am from the midlands and visited a branch in Swaffham. Norfolk. For a specific item while passing through. I must commend a young store assistant named Bethany who went the extra mile to find the item we required in a very mature, helpful and knowledgeable manner despite her young age. She gave us the courteous service we are accustomed to, equal to the Kenilworth branch we normally use. I do hope this commendation reaches the most deserved young employee named.”

Posted 5 years ago

“I recently ordered a birthday cake for my daughters 18th birthday. The cake cost £50 and was a specific 18th design. The day before I was due to collect, waitrose telephoned me to say the cake had been damaged in transit. They offered a replacement free of charge but unfortunately this would have been too late for my daughters birthday, as the cake would need to be re ordered. They suggested I come in store and have a look at the damaged cake to see if I could use it. On arrival to the store, one of the customer service staff showed me the cake. It was damaged and the happy birthday sign was beyond repair. However, they gave me the cake free of charge. I was also offered another birthday cake from the bakery also free of charge. Along with this they gave me some beautiful flowers, a bottle of Prosecco and some chocolates. They were very apologetic, recognizing the cake was for a special birthday. I don’t usually submit reviews, but I was very impressed with the efforts made to make up for the disappointment about the damaged cake. Fantastic customer service... thankyou waitrose.”

Posted 5 years ago

“Great selection of products, you'll find things you won't get in other stores. Friendly and helpful staff. They've organised the store so the free tea/coffee machines are in the alley, saving space in the main store. Some items could be priced more competitively but the range of products make up for it in my opinion. Clean, organised and airy store, and free parking!”

Posted 5 years ago

“Clean store, well stocked, helpful staff. Certainly not cheap, but always good quality and 100% reliable.”

Posted 5 years ago

“I love going to the Waitrose store to buy bits and bobs, its pricey but worth it. You can get a free tea/ coffee from the machines if you have a mywaitrose card and, they always have bits that other supermarkets don't have. Also, there vegan range has expanded significantly in recent years and because of that, I have ultimately ended up shopping there more often. Really great store.”

Posted 5 years ago

“Very helpfu”

Posted 5 years ago

“Tom whitefield from the Poundbury store absolutely made our day today. It’s my little boy’s 2nd birthday on Sunday so I called ahead to see if this store stocked the decorate your own cake. Turned out they did and Tom put it back for me. When my family came to collect it, he gifted us a whole range of cake decorating bits and bobs because he thought he’d given me the wrong information on the phone. Not only was this beyond helpful, he then gave us a packet of blueberries for my son as a present. (He did offer a pack of chocolate buttons but my son can’t eat chocolate so swapped for blueberries)! I wish I could upload the picture of the finished cake. We are absolutely thrilled. Thank you Tom, I hope you receive this message!! Very happy customers.”

Posted 5 years ago

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Waitrose is rated 2.7 based on 620 reviews