Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Waitrose Reviews

2.6 Rating 622 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.6

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

Write Your review

Tell us how Waitrose made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All but a couple of items out of stock and then intelligent substitutions. Order delivered on time, by a lovely driver who was extremely helpful. The ease of ticking off the items against the receipt, nicely listed by department. Excellent online shopping experience.”

Posted 6 years ago

“The main experience is all the staff seem to excel in everything, from dress, attitude and willingness to assist. The fare whilst being more expensive possibly than other supermarkets, offers approaching end of B/Before items at very good prices, for the peeceived quality of the produce.”

Posted 6 years ago

“Excellent service and great choice of products. All staff make you feel welcome and help you with anything.. nothing is too much trouble for the partners in store”

Posted 6 years ago

“Very kind lady, Patricia, in Lichfield store today gift-wrapped lots of daffodils today for me to take to my friend whose mother had died. She was very kind and did a beautiful job. Also Charlotte was helpful today too. I was trying to find a cereal without gluten.”

Posted 6 years ago

“I enjoy shopping with the more than ample space in the aisles and staff are delightfully helpful even when very busy”

Posted 6 years ago

“Great Customer Service when the shop was full of Christmas Stock. Even though items had been moved and moved again, I was politely shown around until items I needed were found. Thanks Guys and Gals.”

Posted 6 years ago

“Love their food. Love their customer service. Love shopping there.”

Posted 6 years ago

“Excellent and varied choice of merchandise. In a hurry and needed to do a quick shop and buy a card and gift. Able to do all this under one roof. Customer Service extremely helpful and I grabbed a free coffee to go - a brilliant experience!”

Posted 6 years ago

“We bought a Waitrose Christmas tree this year £45 and it was the best tree we have ever had. Lasted throughout and is still going strong outside. Put it in water once only in the stand and it did not shed a drop the entire festive period. Was delighted when the young man from Waitrose offered delivery too. Will always buy my tree from Waitrose in future and would highly recommend”

Posted 6 years ago

“Waitrose is consumer focussed and effective in its delivery of quality and service.”

Posted 6 years ago

“excellent service & quality of produce/products.”

Posted 6 years ago

“Fabulous experience”

Posted 6 years ago

“Ordered a Christmas present. Not only is it stunning but when there was an issue with delivery (not due to them) they sorted that out too.”

Posted 6 years ago

“Superb service and had what I needed at a great price.”

Posted 6 years ago

“I use my local branch at least once a week. Product availability is excellent, staff are friendly and willing to help, parking is plentiful. They give me everything I need in the way of service!”

Posted 6 years ago

“On time delivery, great offers and good substitutions for missing items, very polite delivery driver”

Posted 6 years ago

“Good service and quality products”

Posted 6 years ago

“I love Waitrose. In my local Waitrose. There are always plenty of people on the shop floor and they're really helpful even when it gets busy. I only really appreciate how good it is there when I go to another supermarket. I also love that I can order stuff on the John Lewis website and pick it up there the next day.”

Posted 6 years ago

“Good service and quality products”

Posted 6 years ago

“We shop at Waitrose frequently and the service there is always brilliant.Nothing requested is ever any trouble.Incidently the same can be said of John Lewis.”

Posted 6 years ago

«
1
2
...
4
5
6
7
8
»

Waitrose is rated 2.6 based on 622 reviews