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Waitrose Reviews

2.6 Rating 622 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.6

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found a full size gluten free cake for only £4.00 (My husband is coeliac). I believe it was this price because it was undecorated. A cake of a similar size in other shops (decorated) is generally around the £8 mark, so very pleased - since glutenfree foods are always very expensive.”

Posted 6 years ago

“Items in stock and well priced”

Posted 6 years ago

“Excellent selection of products, easy website to follow, good discounts and home delivery with no charge!”

Posted 6 years ago

“The staff are very helpful. The shops always look clean and tidy”

Posted 6 years ago

“There products and produce are always in good condition and I can find items there I can find nowhere else.”

Posted 6 years ago

“Their range of organic products and high quality.”

Posted 6 years ago

“Fantastic service always.”

Posted 6 years ago

“Excellent stock and brilliant service”

Posted 6 years ago

“Fantastic service and good value for money. Great deal on fireworks.”

Posted 6 years ago

“Staff friendly and knowedgable”

Posted 6 years ago

“they are helpful if you ask where a product and the girls on the till always offer help”

Posted 6 years ago

“On returning a leaking bottle of milk, Customer Services issued a £5 Gift Card for use in Waitrose or John Lewis. This covered two items and there is £2 left. Also had a free coffee via myWaitrose card!”

Posted 6 years ago

“The quality is by far better than Sainsbury’s and Tesco. It might be a bit more expensive that low-cost supermarkets, but it pays off as higher quality food usually means better health.”

Posted 6 years ago

“excellent food helpful staff and fast delivery on time too”

Posted 6 years ago

“The staff were very polite and willing to help il a very pleasant manner-not push at the same time,nor patronising”

Posted 6 years ago

“The total shopping experience with Waitrose is an excellent one. Good quality products, plenty of special offers and the level of staff service is second to none.”

Posted 6 years ago

“good quality food and gifts in store. Great staff - always helpful”

Posted 6 years ago

“They stock high quality items and are quick and efficent”

Posted 6 years ago

“Free coffee, helpful staff”

Posted 6 years ago

“Waitrose opened up in Solihull 18 months ago, and we were delighted. We often used to go to Kenilworth, where friends live, and go into their Waitrose store, as we loved their goods. Now its in Solihull, its 'our' place for shopping. The friendliness of the staff it great, the goods are first class, and their fresh meat is absolutely beautiful. I love Silverside of beef, and you could literally suck it without chewing it, it is so tender. I was poorly a few months ago, and on my first visit to the store after getting back on my feet, one of the customer service ladies came and found me and gave me a beautiful bunch of flowers - well back to shopping with us. What a lovely thought. Thank you Waitrose.”

Posted 6 years ago

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Waitrose is rated 2.6 based on 622 reviews