Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.63

2.6 Rating 657 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waitrose Hitchin have a screen as you enter the shop which appears to be facial recognition. It had a red atrio along the bottom saying it was recording. When I brought up the consent issue of taking people’s images with the manager he was rude and dismissive. He manoeuvred me in front of the camera which said recording. Waitrose fail to understand that consent is essential. If you don’t have consent it isn’t legal or lawful. They did not apologise for their treatment of me. Instead they told me the screen wasn’t recording even though it clearly stated it was. The manager diverted the conversation towards their need to deter theft. Which wasn’t my point. Consent and informed consent is essential. Speaking down to a customer on a matter of consent is outrageous. Waitrose grocery stores do not have authority to take our images without consent. They especially should be careful when recording children and taking images of children without consent. Thank you.”

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Posted 1 week ago

“Your soap for sensitive skin is absolutely awful.Leaves your skin feeling squeaky bull not clean.And considering its for sensitive skin it made my skin itch.”

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Posted 3 weeks ago

“I brought the finest beef madras. £7 50. It states this is for two people. There were 2 small pieces of beef. At least a5 leaves you had to pick out. It was awful and definitely not a meal for 2.”

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Posted 1 month ago

“Why is organic vegetables in oversized plastic containers and pesticide vegetables in cardboard containers”

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Posted 2 months ago

“Why is organic vegetables in oversized plastic containers and pesticide vegetables in cardboard containers”

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Posted 2 months ago

“Party sandwiches never arrived Very Disappointed with Waitrose Party Delivery I relied on Waitrose for sandwich delivery for a birthday party, and it turned out to be a terrible decision. The delivery was scheduled between 8–9am but never arrived. After several calls to customer service, they couldn't guarantee when or if the sandwiches would arrive, and they were unable to get any clear answers from their delivery team. This left me in a stressful situation, and I had to urgently order local pizzas at the last minute to save the party. I expected much better from Waitrose. I will definitely avoid using their delivery service for any future events. It was incredibly stressful and disappointing. ***(They didn't accept my review on their website, so posting here)*** That's their reply... "Thank you for submitting a review of Party Sandwich Selection. Unfortunately it didn't meet all our website guidelines, so we're afraid it can't be published"”

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Posted 3 months ago

“The worst hot cross buns ever! No wonder they at 'a two-for' deal at the checkout! Har, dry, yuk! Good for a bread puddn' I guess.”

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Posted 3 months ago

“The website is rubbish”

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Posted 4 months ago

“I bought 3 packs of Waitrose No. 1 calves liver from their Morningside store and they proved an utter disappointment. Thickly sliced with sinew and tough inedible fibrous capsule contributing to the weight and therefore the cost. Very poor and dishonest especially when you consider the price of this product.”

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Posted 4 months ago

“Ever in my life I would buy something from you is not normal to wait more the 2 hours for a bax of water and a vinegar and also to pay almost 16£”

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Posted 6 months ago

“I spend multiple ££££’s with this store over the year. My collection before Xmas was a calamity, left sitting in my car for 30mins waiting having called the click & collect line and being told my order would be out in a moment. Went into the store and nobody had bothered to go and get it, so went back and waited in my car for another 10mins whilst they fumbled around. Complete shambles. Fast forward to today I’ve made an order for delivery and order doesn’t show up. No communication from store / driver or anyone. So I call the help line (which sounds like an outsourced service in a different country) where I’m on hold for 10mins whilst she tracks my order. Apparently the driver is coming now - unsurprisingly he wasn’t. Fast forward another 15mins I have to put my son to bed and over 45mins beyond the stated delivery window I left a note and bags asking them to leave the groceries in my porch - but no, the driver decided to disappear again with no phone call / no ring on the door bell, nothing. You guys are useless and I have already requested my account and all details be removed as I will not ever spend money with such a thankless, poorly run company again. It’s clear you / the business don’t care but you’ve waived good bye to £10k of business a year from me for the next 40-50 years so you can do the maths on that! In fact you probably can’t- it’s £400,000 to £500,000 worth of business. Anyone reading this I would urge you to think about the vast amounts of money you spend over time with these businesses - and how little they care.”

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Posted 6 months ago

“I received biscuits as a gift but when opened were all broken up. I contacted customer services via email and phone and they insisted they wouldn’t do anything unless I produced a receipt. This is unacceptable as I think it’s rude to ask someone for the receipt. A company like Waitrose should have just agreed to replace them”

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Posted 6 months ago

“Last time I ever shop in Waitrose. At the end of a hardworking week the last thing I need is for me and my trolly load of shopping to be met with only small areas of self service check outs with no room for trollies let alone adequate packing area which do not allow ease for packing a trolly, Unhelpful? Surley staff and having to put up with calling for and waiting for the one unhelpful assistant when products wont scan. Whoever thought doing away with normal checkouts was an idea needs shooting.. Waitroose has so got there customers wrong again !!!!!!”

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Posted 7 months ago

“I bought some cod and then discovered you had put black pepper in it. I was unable to eat it. I will get my fish from the chip shop where they don’t mess about it people can always add pepper to their food if they want it. I hate it but it is added to so many ready meals.”

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Posted 9 months ago

“Delivery problems Twice in 3 weeks. No shopping arrived as ordered so phone store and told no drivers so you are not getting delivery. Had to go to store to pick up big shop. Waited over 45 minutes in click and collect space only to be brought someone else’s shopping! Lack of communication from Waitrose is appalling. They are usually really good but things seem to be slipping recently.”

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Posted 10 months ago

“I purchased strawberries from the Uttoxeter branch and the best before date was the 14th Sept ( next day) Every single one was inedible -they were soft and completely tasteless. They looked as if they had been frozen?”

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Posted 11 months ago

“I purchased an Organic Chicken from Ely Branch on Sunday 28th July 2024 it cost me £19.85. Cooked a lovely Roast dinner but I have never had a chicken as tough as that in my life it was inedible, extremely tough couldn’t even chew it to swallow it. I ended up throwing it all away. I tried to call Waitrose customer service on the 0800 number and they spoke to me then left me holding for a while and hung up on me what great customer service. Not good really is it. I will never buy another meat item again from Waitrose, what a waste of hard earned money.”

Helpful Report

Posted 1 year ago

“Last 4 home deliveries products contained numerous items with 2&1 day use by dates !!!! This last one had 13 of the 24 items with 3,2&1 days use by dates - each time it’s just a refund for those items and no consideration for the inconvenience of having to have someone go out to buy those products again for me(am recuperating at home after big op) John Lewis/Waitrose your customer service is appalling !!”

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Posted 1 year ago

“I order 24 bottles of wine earlier this morning as you had 25% discount on-line. I just had an extremely unpleasant phone call from a female staff member at your Sunningdale store, whose name I won’t mention. She was v v agressive and unpleasant and told me that she didn’t have my 24 bottles in stock and whilst I ordered on line that it was Sunningdale ONLY who fulfills these orders despite Windsor and Egham Waitrose branches being closer to where I live. When I said that the Waitrose website had said 24 bottles of the wine I ordered were in stock she spoke over me saying this was not true! The website advised me to lower the number of bottles I was ordering to 24 as that was all they had in stock! Why Waitrose do you employ agressive, rude staff members who enjoy bullying customers? She was a bully and told me she was cancelling my order as that particular branch would only fulfill my order despite the fact I ordered on line. This is simply not good enough”

Helpful Report

Posted 1 year ago

“Waitrose Comely Bank in Edinburgh is a disgrace. The store remains open as it undergoes a complete overhaul - no customer parking, no freezers, shelves all half empty, no ceiling with wires hanging out everywhere and the grubby interior on show and over food, two human checkouts with the majority converted into self checkouts for an older shopper demographic. It’s been like this for weeks already and will be for another few weeks apparently. Absolutely appalling and Head Office don’t give a damn - even staff has said as much privately. All this from a loyal customer of many years who is defecting to M&S and / or any supermarket who cares about its customers. 😡”

Helpful Report

Posted 1 year ago

Waitrose is rated 2.6 based on 657 reviews